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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.

    1 vote
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  2. Is RingCentral can offer the automated Opt Out function?

    1 vote
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  3. 5 votes
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  4. We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
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  5. Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

    1 vote
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  6. Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…

    3 votes
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  7. This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote
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  8. We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote
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  9. The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object

    1 vote
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  10. The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.

    1 vote
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  11. 12 votes
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  12. 5 votes
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  13. Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes
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  14. Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote
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  15. Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.

    1 vote
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  16. The request is for the ability to monitor Agent activity w/ SFDC (using native salesforce tools).

    1 vote
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  17. The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes
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  18. On occasion a user doesn't realize their Salesforce extension is not logged in. This causes calls to not be logged. The extension is minimized so the user doesn't see the Sign-in button. It would be helpful if the minimized extension would have a visual indicator that it is not logged in.

    1 vote
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  19. A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

    4 votes
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  20. A setting on RingCentral Dialer or embedded app on Salesforce that can decrease its ringing/ringer volume. This helps the end users to have the ability to decrease or silence the volume as too loud affects the office environment.

    9 votes
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