107 results found
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Ability to send Fax through RC for Hubspot Extension
Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot
2 votes -
2 votes
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RC for Hubspot - Call Logs to Inbox Sync
Arrive in the "Calls" section of the HubSpot inbox (this can neither be done through HubSpot's workflows nor manually moved into this section; instead an integration must place them there). Automatically assign the HubSpot conversation Contact to the relevant phone number; for several months now we have been manually unassigning the default contact for these emails - officeathand@ringcentral.biz - and manually searching for the contact's phone number (which takes up a lot of time having to do this for every voicemail we receive)
1 vote -
Use HubSpot native dialer for calls
Currently, we do have two options for placing a call using RingCentral for HubSpot
1. Click to dial
2. From the CTI dialerIt would be great if we have an option to have the Call button from Hubspot working after installing the RC for HubSpot dialer
5 votesThis has been implemented. RingCentral for HubSpot now utilizes the HubSpot calling SDK
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HubSpot Contacts for Unknown Numbers
HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts
7 votes -
Hubspot countdown timer
Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended
1 vote -
Hubspot authentication
In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.
For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.
There should be at least a workaround for situations similar to this.
4 votes -
Add source tag to calls in Hubspot
Add the the source tag to be applied to all calls in Ringcentral &
Hubspot.Add ability to see the close rate. Leave comments on leads
or mark them as a booked service so we can assign a value to each lead?3 votes -
Click to Dial on Hubspot mobile
Would like to have the ability to just tap on a phone number on an email or in Hubspot mobile and will dial out in RingCentral app
1 vote -
1 vote
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Create a link to Hubspot contacts when hovering on contacts from RC Mobile App
Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app
1 vote -
Hubspot call queue
RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue
1 vote -
Hubspot Call Queue Activity
Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion
1 vote -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
2 votes -
RC for Hubspot - Contact List
Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers
1 vote -
"Disconnected" calls in HubSpot
Use a better transient status instead of "Disconnected" when a call is ended.
2 votes -
Hubspot - Native Dialer Call Logs/Recordings
RC for Hubspot CTI is not registering the contact information for calls
2 votes -
RC for Hubspot - Auto Log Calls to control by Admin only
Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension
2 votes -
RC for Hubspot - Click to Call feature
We are unable to use the ringcentral click to
dial function from within the individual contact record, however it is
working from our contacts list. We will just click to dial from the list.2 votesWe now use HubSpot's native click to dial features - found in the contact record under their portrait and name
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HubSpot Chrome Extension: Option to auto-pop a New Contact Page when no matching record
When no contact is matched, it would be nice to have the ability to auto pop a new contact page so that the end-user can easily begin creating a new contact. With this, the captured inbound phone number should be automatically fed into the "Phone Number" field within HubSpot.
Lastly, in an ideal world, the call would then be automatically matched to the newly created contacted without having to select it in the drop down manually.
3 votes
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