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96 results found

  1. Hubspot call queue

    RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  2. Hubspot Call Queue Activity

    Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. RC for Hubspot - Contact List

    Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers

    1 vote
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  4. RC for Hubspot - AI Transcript

    We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription

    3 votes
    Implemented  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  5. Integrate Direct 3-Way Calling on Hubspot Platform

    Currently, HubSpot does not support direct 3-way calling. To use this feature, HubSpot requires you to select the calling mode that directs the call to the RingCentral app, which has the 3-way calling functionality.

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. Ability to assign an activity to a user in HubSpot reports

    Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. Use HubSpot on any browser

    Ability to use Rc for HUbspot on any browser

    3 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
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  8. "Disconnected" calls in HubSpot

    Use a better transient status instead of "Disconnected" when a call is ended.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  9. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. Hubspot - Native Dialer Call Logs/Recordings

    RC for Hubspot CTI is not registering the contact information for calls

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  11. RC for Hubspot - Auto Log Calls to control by Admin only

    Customer wants to control the Auto-Log calls settings of all Users that is using RC for Hubspot extension

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Add source tag to calls in Hubspot

    Add the the source tag to be applied to all calls in Ringcentral &
    Hubspot.

    Add ability to see the close rate. Leave comments on leads
    or mark them as a booked service so we can assign a value to each lead?

    3 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  13. Increase max allowed Hubspot connections/accounts

    Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.

    This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.

    This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  14. RC for Hubspot - Click to Call feature

    We are unable to use the ringcentral click to
    dial function from within the individual contact record, however it is
    working from our contacts list. We will just click to dial from the list.

    2 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide

    I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. Hubspot contact type

    Ability to change the contact type using RingCentral for Hubspot.
    Chnage from marketing contacts to non marketing contacts

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  17. Bug? Hubspot caller ID changes to phone number

    When a call is received it display the name of the caller and changes right away to the number.

    Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. Integración con Hubspot

    Integrar Contact Center con Hubspot

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  19. Sync Analytics detailed reports to Hubspot

    Need to sync all detailed information of RC Analytics in Hubspot Call Logs. For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  20. Hubspot authentication

    In the RingCentral for Hubspot plugin, users are required to have their HS email match their RC email for them to authenticate.

    For some use cases where it is not ideal for users to have their own logins in Hubspot, they won't be able to utilize the plugin to log their calls and for the C2D feature.

    There should be at least a workaround for situations similar to this.

    4 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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