Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

85 results found

  1. Ability to change subject or display in HubSpot

    Some parts of the description and subject are totally unnecessary and messy because it's double information and the recording link. The ability to make it shortened and not expanded so long should be possible

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  2. RC for Hubspot - Call Logs features

    Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?

    2 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  3. RC for Hubspot - Call Logs and Recordings

    We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    4 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  4. RingCentral Webinar for HubSpot

    It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce

    6 votes
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  5. Automatic Dial in Hubspot

    i am looking for a solution that will automatically call through leads and then connect me to the ones that answer

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. Force call type/outcome for logged calls | RingCentral for Hubspot

    A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.

    4 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  7. Call Audio Alert with Teams/ Hubspot integration

    The Integrated apps Teams and Hubspot don't have the same features as the Ring Central APP. One Key Feature is the ability to set a direct dial number to silent, so it doesn't interrupt the conversation the agent is on. These apps are not fully integrated if this doesn't work

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  8. Hubspot Inbound Calls

    Hubspot inbound calls should be registered on the activities

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.

    This is useful for us and easy to identify our productivity as a team.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. Enable/Disable "Auto log text" globally in RingCentral for Hubspot

    -this would allow admins to globally setup Auto Log Text without having to do it one by one

    1 vote
    Planned  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  11. RingCentral for Hubspot | Click-to-SMS should display the SMS history/thread above the field where they can compose the message for them...

    ... to see if they have interacted with that client in the past instead of visiting the activity field in Hubspot. When using click-to-SMS via Hubspot, the customer is not seeing the past thread or history, unless they go to the activity fields in Hubspot or if they open their message history from the RC extension. This behavior is identified to be the expected behavior for all integrations by our engineers.This feature, when implemented, will save it a lot of time since it would cut off the time it will take to visit the activity field of the contact just…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  12. Sync RingCentral Tasks to HubSpot Tasks

    On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  13. ACO for Hubspot

    Avaya for Hubspot integrations

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  14. RingCentral for Hubspot (Chrome extension): Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    Transfer live call to RingCentral Co-worker (warm, blind, to VM)

    7 votes
    2 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    So this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.

  15. RingCentral for Hubspot (Chrome extension): Match call to existing Hubspot record when NOT in e.164 format

    RingCentral for Hubspot: Match call to existing Hubspot record when NOT in e.164 formatIn some cases a match can be found when not in e.164 format, it depends. However, if the contact has a +1 and also parenthesis and dashes - no match is found.When Hubspot integration is not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.per Customer: "All these "junk" contacts are being generated in Hubspot every time our users call via Ring Central IF the number doesn't have the +1(and…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  16. RC for Hubspot - Adding Comment and Other Associations

    Customer wants to add comment or other associations to SMS record activity

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  17. Hubspot calls to Deskphone instead of RC Softphone

    Needs to connect/ring physical phones when receiving calls from RingCentral, instead of using RC softphone

    4 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  18. Edit/Modify fields in Hubspot softphone

    I would like to add fields to the softphone in RingCentral. We have RingCentral connected to our CRM (HubSpot). We need to add options to the softphone for when a customer calls in - for example if a business calls in we need to make it as a business customer and have that flow through to HubSpot.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  19. Add "Ask First" Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    8 votes
    3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  20. Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues

    The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…

    30 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?
1 2 4
  • Don't see your idea?