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88 results found

  1. Multi-UID Support for RingEX ↔ HubSpot Integration

    Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.

    This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.

    1 vote
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  2. RC for Hubspot - Call Logs automatically populated in Deals

    We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  3. Limit access to contacts in HubSpot

    limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

    1 vote
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  4. Hubspot countdown timer

    Remove the countdown timer every after call on Ringcentral for Hubspot. Save the call imeediately right after it ended

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    The new native Hubspot integration does exactly this! It may require some specific configuration to log immediately, and there could be some specific circumstances in which calls can't be logged immediately (e.g. when you are waiting for a recording to be made available), but this should now be possible.

  5. Transmit numbers on Hubspot as phone numbers not as a text

    1 vote
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  6. Hubspot call queue

    RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue

    1 vote
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  7. Hubspot Call Queue Activity

    Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion

    1 vote
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  8. RC for Hubspot - Contact List

    Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers

    1 vote
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  9. Integrate Direct 3-Way Calling on Hubspot Platform

    Currently, HubSpot does not support direct 3-way calling. To use this feature, HubSpot requires you to select the calling mode that directs the call to the RingCentral app, which has the 3-way calling functionality.

    1 vote
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  10. Increase max allowed Hubspot connections/accounts

    Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.

    This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.

    This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.

    1 vote
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  11. RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide

    I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.

    1 vote
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  12. Hubspot contact type

    Ability to change the contact type using RingCentral for Hubspot.
    Chnage from marketing contacts to non marketing contacts

    1 vote
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  13. Bug? Hubspot caller ID changes to phone number

    When a call is received it display the name of the caller and changes right away to the number.

    Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number

    1 vote
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  14. Integración con Hubspot

    Integrar Contact Center con Hubspot

    1 vote
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  15. RingCentral for HubSpot: Improve multiple match for B2B calls

    As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.

    For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…

    1 vote
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  16. Hubspot call recording

    Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    This is now available through the native Hubspot integration. When calls are logged, we provide a link to the call, but we also register the playback URL so that the recording can be played back natively in Hubspot

  17. For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    1 vote
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  18. Ability to monitor my employees using the Hubspot integration

    Ability to monitor users using RC for Hubspot

    1 vote
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  19. Ability to show all calls on Hubspot Dashboard

    I want all incoming calls to show Hubspot dashboard so that we will not miss any calls.

    1 vote
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  20. Ability to change subject or display in HubSpot

    Some parts of the description and subject are totally unnecessary and messy because it's double information and the recording link. The ability to make it shortened and not expanded so long should be possible

    1 vote
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