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115 results found

  1. RingCentral for MS Teams (Remove unnecessary email addresses sync to Embedded app)

    Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. Sync MS Teams users Direct Routing with out e5 licenses

    As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.

    As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.

    Customer would like to eliminate the need for E5 license to sync direct routing

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  3. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  4. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    conditions: having teams calls + RC EA in teams active and logged in.

    as in RC app, having the ability to manage multiple incoming calls (hold lines automatically)

    example 1:
    when on an active call on teams, a user receives another RC call and answers it, the EA should be able to hold the MS teams call and keep only the RC call active.

    example 2:
    Also , in the other way round, when initially having an active RC call, and receives a MS Teams call, when answering the MS teams call, it should be able to hold the Call.

    53 votes
    New  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. MS Teams supported browser

    Added ability to download Microsoft Teams on Chromebook
    It only shows that current supported OS are:
    Windows 108.1 (64-bit), or later
    macOS 10.153 (High CatalinaSierra), or later

    https://www.ringcentral.com/apps/microsoft-teams-diale

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  6. MS Teams presence sync real time

    Sync MS Teams and RingCentral app real time. As of now the syncing is showing delayed of about 2-3 seconds.

    Article : https://support.ringcentral.com/article-v2/Navigating-presence-sync-as-a-user-in-Microsoft-Teams.html?brand=RingCentral&product=RingEX&language=en_US

    Confirmed that there is a delay between presence sync any improvement for this will be very helpful for us.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  7. Ability to access MS Teams and MS Dymanics 365 using Safari browser

    On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.

    4 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  8. MS Teams reference

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  9. MS Teams VDI Set up

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  10. MS Teams Powershell script

    Ability to have an optional powershell script in our installer (MS Teams) to automatically add program path-based rule when the installer is being run by the admin.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  11. RC EA for MS Teams - Firewall for MSI Deployment

    The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to…

    5 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. Direct Routing API for Teams toggle

    An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    7 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. MS Teams Notifications

    We have a user who would like to use Microsoft Teams for their communication instead of using RingCentral Application. One of the primary issues is the lack of proper notifications when he receives a direct or teams’ message. For instance, he walks away from his desk and he only sees a red circle on the RingCentral application in his start bar, but he is looking for something more in your face. Something that he can’t easily miss. Is there some setting that we can setup on his machine in order to mirror how Teams provides notifications?

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  14. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. MS Teams in a meeting status

    The RingCentral presence does sync to MS Teams, but the MS Teams presence does not sync to RingCentral. I have been in MS Teams Meetings before which auto set my MS Teams presence to busy and forgot to turn off Accept Queue Calls. During my meeting, I will receive an incoming call from RingCentral. Only if I specifically turn off Accept Queue Calls will I not receive a call

    Hoping that eventhugh I did not disable or off accept call queue calls my status will still read as not available since I am on meeting on MS Teams.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. Bulk MS teams Disconnect or Reconnect

    Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.

    9 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  17. RingCentral for MS Teams option to bypass policy for user when pinning an app to MS Teams

    RingCentral for MS Teams must have the option to bypass policy for user when pinning an app to MS Teams

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. MS Teams contacts to display the extension number on the contact list

    "Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"

    This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."

    This has confirmed to be the expected…

    2 votes
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. RC for MS Teams features and difference with RC App

    Please send articles explaining why we might want to use Microsoft teams with ring central versus it being separate. Also, why SMS are removed when MS Teams Mobile mode is enabled.

    2 votes
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  20. Microsoft Teams Bot Trigger

    It would be great if there is a feature to use hotword on teams then the chat triggers the bot bot

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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