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115 results found

  1. MS Teams silent install for exe version

    Add a silent installer for exe version in the downloads gallery

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. MS Teams deployment confirmation/visibility

    Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.

    Problem Statement
    When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.

    Requested Enhancement:
    Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. MS Teams presence status change in Audit Trail

    Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

    We are looking for an option to prevent these status change logs from appearing in the audit trail.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies…

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. RC for MS Teams EA Contact Optimization

    Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. Remove chat tab on MS Teams for RingCentral

    Remove chat tab on MS Teams for RingCentral

    Reason for request: keep coming up as unknown

    which makes no sense

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. MS Teams VM Greetings

    Ability to record the VM greetings on VM greetings settigs under MS Teams EA as of now we cannot her anything when we add a VM greetings.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. To be able to receive forwarded calls from another user in MS Teams.

    To be able to receive forwarded calls from another user in MS Teams.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  9. MS Teams EA

    Ability to set uo the MS Teams EA without tieng to sspecific user account

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. MS Teams Presence Sync

    Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .

    4 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. Ability to "Share" voicemails in Teams Embedded App

    In the RingCentral desktop, we have the option to share voicemails which apparently is non-feature while using the Teams app. The only option we have is to "Download" but I feel that the extra steps to export and import a file as opposed to sharing the voicemail to someone within the company can be felt on our productivity.

    7 votes
    New  ·  3 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. MS Teasm token expiration

    Ability to control the token expiration in MS Teams. within RC admin.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. Sync contacts through Global Directory on RC for MS Teams EA

    Support admin-based setup for the External Contact Service.

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  14. RC for Teams installer

    Hello,
    I'm trying to install the RingCentral for Teams Desktop Plugin for about 80 users (I'm a RingCentral Partner). I see that there's an EXE and an MSI for IT, but the MSI says "Non Auto Update." Can I deploy the EXE Silently since that auto-updates? If so, how?

    Or can I add a switch to the MSI to allow it to auto-update?

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  15. MS Teams dial pad

    Ability to use both native direct routing and embedded app feature without compromising the dialpad of embedded app

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  16. Automatically Disable RC Embedded App Notifications During an Ongoing MS Teams Meeting

    When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

    3 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. MS Teams Meeting

    Dial In capability when doing MS Teams Meeting

    3 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. MS teams DND status

    Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. Disable Call Notification in RingCentral for MS Teams Embedded App

    The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    4 votes
    New  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  20. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
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