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16 results found

  1. Develop a Process for Automatically Removing Personal Contacts

    Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral…

    10 votes

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    New  ·  1 comment  ·  APIs  ·  Admin →
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  2. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids

    The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.

    I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.

    4 votes

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    New  ·  2 comments  ·  APIs  ·  Admin →
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  3. Direct Routing API for Teams toggle

    An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.

    7 votes

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  4. Disconnect "MS Teams Connection" with API

    I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

    4 votes

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    0 comments  ·  APIs  ·  Admin →
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  5. pBYOC API Provisioning

    3 votes

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    0 comments  ·  APIs  ·  Admin →
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  6. integrate with GOHIGHLEVEL and or Constant Contact

    integrate with GOHIGHLEVEL and or Constant Contact

    1 vote

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  7. Microsoft PowerBi

    Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!

    2 votes

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  8. Voice activated API.

    A voice activated API.

    3 votes

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    0 comments  ·  APIs  ·  Admin →
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  9. I would like to create an intergration with MovingCRM software.

    There is a MovingCRM software and we would like to integrate messaging system into MovingCRM software in order to connect with customers right through the system using ringcentral

    1 vote

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  10. RingCentral API or integration with Cliniko

    We are currently using texts through Cliniko, our Electronic Medical Record platform, however. I have to copy and paste information from each call and voicemail into their communications section of their chart. An API or integration of some sort would help save time spent per phone call in the middle of working on other patient charts.

    We also have to use a separate number for texting, often causing communication with patients. the EMR system cannot receive texts to our main number with ATT Office At Hand and it cannot receive images or attachments that patients try to send. We often…

    1 vote

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  11. API Calls for TCR 10DLC Registration

    Add API functionality to add numbers to the TCR 10DLC Registry.

    I have scripts the connect our environment with RingCentral. New users are automatically created within RingCentral, but now I have to regularly go in and manually add numbers to the TCR.

    1 vote

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    0 comments  ·  APIs  ·  Admin →
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  12. DMS integration for the Automotive business

    Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes

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    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
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  13. System wide custom fax cover sheet and API enhancement

    Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.

    2 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  14. Allow QoS Data to be pulled via API

    Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    4 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  15. Provide RingCentral Service Status APIs

    Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

    6 votes

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  16. Medtrio

    Clinics in my area use this software listed for receiving faxes and be able to transfer these documents from their emails into their patient portal and share or transfer files through software as needed to be able to operate their clinic in a seamless manner.

    0 votes

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