325 results found
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RingCentral for Slack (RingCentral Dialpad feature inside Slack)
It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.
1 vote -
RC for Hubspot Warm Transfer
Customer had provided screen recording which you may find attached to this email as zip file.
You can see that there is no option to "ask first" before transferring as the previous app allowed. A window in HubSpot with my contact profile also does not pop up like it used too, I realise I have multiple profiles however this is true for guests with only one profile too.
If this does not help, then we can arrange a meeting with the customer directly.
2 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
2 votes -
Archiver using NAS Drive
Ability to connect archiver through NAS drive
1 vote -
Sync MS Teams users Direct Routing with out e5 licenses
As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.
As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.
Customer would like to eliminate the need for E5 license to sync direct routing
1 vote -
Hubspot call recording
Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.
1 vote -
User profile photos
Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.
1 vote -
Google Workspace
Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.
1 vote -
Make Sending and Receiving a Fax a Trigger in Zapier
Make Sending and Receiving a Fax a Trigger in Zapier
1 vote -
chargebee
I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.
Chargebee is a subscription management software
1 vote -
Autotask ticketing system that they used and it is not available in RingSense For Sales
Looking to integrate with RingSense For Sales
2 votes -
RC Phone
Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…
2 votes -
Allow customers to add template to Salesforce and Google widgets.
Adding Templates to Salesforce and Google widgets
1 vote -
For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)
For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)
1 vote -
RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )
Everytime someone is on hold we want the customer to receive an automated
message where they can reply their details ( name , date of birth , reason for calling )2 votes -
Analytics Reports as a Group (RingCentral for Salesforce)
Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)
Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.
It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.
2 votes -
2 votes
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Saleforce call recording
Option to show the call recording on SF voice calls tab aside from the call recording
1 vote -
Salesforce log customiza
Ability to add a customization field on Salesforce
Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.1 vote -
Portal doesn’t have a contacts for whole server
Need admin portal enterprise contacts
when on app someone answer phone call it comes as missed should be answered another device
1 vote
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