605 results found
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RC for Outlook
I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365
3 votes -
MS Teams EA
Ability to set uo the MS Teams EA without tieng to sspecific user account
1 vote -
Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
2 votes -
Hubspot call queue
RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue
1 vote -
Hubspot Call Queue Activity
Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion
1 vote -
RC for Salesforce - Auto-login to the CTI Adapter
Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.
We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.
2 votes -
RingCentral audit trail (show more details)
Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password
1 vote -
Option to only logs calls to 'Contact' records
Option to only logs calls to 'Contact' records via Hubspot.
In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.
This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.
2 votes -
SSO Config routing to RC Desktop App - Diadlpad
Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad
2 votes -
RC for Hubspot - Contact List
Need to put the existing contact name at top of the list in Contacts page of Hubspot if we receive new SMS from that sender not just for the unknown numbers
1 vote -
Integration with Central Reach practice management software
Integration with the main Practice Management and Data Collection system for ABA providers and other behavioral health providers
1 vote -
RC for Salesforce - Case Disposition feature
Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.
2 votes -
RC for Zendesk - Customizable Ticket Creation Feature
Allow user to customize or auto-assign to the agent who took the call on Zendesk
1 vote -
Retell AI
Integrate Retell AI to RingCentral
2 votes -
RingCentral for google webrtc
Full support of webrtc to RingCentral for Google
1 vote -
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
Have click to text browser feature open RC desktop app instead of google chrome extension. RC Desktop app has more functionality for texting
1 vote -
RingCentral for Zapier - AI Transcription
What we want to accomplish with this automation is to pull AI transcript summary, action items, etc. from inbound and outbound calls into our CRM built in Notion. The automation looks for contacts in the CRM and if a contact exists it will add the summary, action items, etc. to the contact and if not it will create a new contact and link and add the call log to that contact automatically.
1 vote -
Salesforc call center
Ability to create call center out side RingCentral Salesforce integration
1 vote -
RC for Salesforce - Call Logging features
We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.
2 votes -
SMS Automator for IVR
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to an IVR with the even if it routes to the same user.
1 vote
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