Skip to content

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

515 results found

  1. needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote
    How important is this to you?
  2. 2 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  3. This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
    Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  4. RingOut option in Salesforce to allow adding external numbers

    2 votes
    How important is this to you?
  5. Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  6. Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes
    How important is this to you?
  7. Ability to restore the picklist created before in Salesforce

    1 vote
    How important is this to you?
  8. Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote
    How important is this to you?
  9. Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
    How important is this to you?
  10. Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  11. Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.

    The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.

    After the call, the team can easily add notes and update the call disposition…

    1 vote
    New  ·  1 comment  ·  APIs  ·  Admin →
    How important is this to you?
  12. 5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?
  13. Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  14. Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  15. Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  16. Hello, we are using RingCentral through our Hubspot CRM. Calls made using RingCentral are not being registered in Hubspot. As we track call volumes, we need to make sure all RC activity is logged in our Hubspot app.

    3 votes
    How important is this to you?
  17. Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  18. Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes
    How important is this to you?
  19. Report for list of users who does not use RingCentral and contact center

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  20. We have used a command line along with the msi tool for IT to deploy the RingCentral Desktop app with auto-update enabled. We hare having issues with RingCentral for Outlook not auto-updating. How can I do something similar for the RingCentral for Outlook to make sure it auto-updates?

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
  • Don't see your idea?