425 results found
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RingCentral Automator (Having option to reply their details ( name , date of birth , reason for calling )
Everytime someone is on hold we want the customer to receive an automated
message where they can reply their details ( name , date of birth , reason for calling )2 votes -
Analytics Reports as a Group (RingCentral for Salesforce)
Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)
Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.
It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.
2 votes -
2 votes
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Saleforce call recording
Option to show the call recording on SF voice calls tab aside from the call recording
1 vote -
Salesforce log customiza
Ability to add a customization field on Salesforce
Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.1 vote -
Portal doesn’t have a contacts for whole server
Need admin portal enterprise contacts
when on app someone answer phone call it comes as missed should be answered another device
1 vote -
Use High Velocity Sales dispositions for non-cadence calls
High Volume Sales works as expected for Cadence calls.
But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls
1 vote -
HUD Have the users that are showing on HUD to list in alphabetical order
The HUD is usefui for fingsing an extension number while displaying the call status. The list doesn't seem to have any order about it. I have been told we have to manually move the users around the screen to put them in alphabetical order but that is time consuming and would require ongoing changing.
Can it be sorted by username alphabetically?1 vote -
Disable RingCentral for Chrome add-on's phone number detection for personal email accounts
I do not want RingCentral for Chrome to detect my personal email and number
1 vote -
When the called or calling party disconnected the call, disconnect the call right away
When the called or calling party disconnected the call, disconnect the call right away instead of having the time running without having waiting for the user to disconnect the call. This will increase company's productivity.
Sometimes due to some network issues user will still stay on the line without knowing the other line disconnected the call already.
Limit the attempt time as well when having a bad connection error, disconnect the call if it take longer
1 vote -
Allow two tenants for MS Entra to one RingCentral Account
Ability to enable SSO with 2 tenants for Microsoft Entra into one RingCentral Account
1 vote -
RC for Salesforce - Auto Dialer
Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead
2 votes -
Convert RC Toll-free number to a QR code
Have an option to be able to convert or link RC phone numbers to a QR code.
2 votes -
Slack reports
Business Analytics, RingSense Performance Reports to go in 1 location - prefers to use Slack
1 vote -
Rc for Salesforce
We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.
1 vote -
include a mute button feature on the Outlook Desk app while on audio conference
include a mute button feature on the Outlook Desk app while on audio conference
1 vote -
Voicemail link in Salesforce
It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording
1 vote -
Calling options (Click-to-dial) in RC for Outlook
Currently, the outlook integration app has two kinds of outlook phone call handling
The select to dial as you can see on the screen, it works perfectly
The call contact (like button on contact card). The 'Call' menu in the contextmenu by right click on contact should be the same as the call button on contact card.
It would be great if we have an option to make a call under the 'Contacts/People'(listed in the Global Address List), personal contacts, and shared contacts.
1 vote -
Get Call Record Detail directly from telephonySessionId
telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.
I hope you can make the API Get User Call Record accept telephonySessionId…
1 vote -
remove RC Meetings and Chat in Embedded App
It would be great if there is a feature to remove/disable Meetings and Chat in Embedded App
1 vote
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