514 results found
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Audit trail Mute visibility
Audit trail Mute visibility -Ability to check the extensions that muted the calls on audit trail, this is to further check the users who mutes the calls when reviewing the call recordings for audit.
5 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
20 votes -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
4 votes -
Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts
Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.
This is a common scenario in organizations where:
A single user may manage or participate in multiple departments or subsidiaries.
Shared service accounts are used across different teams or regions.
Impact:Prevents seamless authentication for users with legitimate multi-account access.
Increases friction and administrative overhead.
Limits the flexibility of enterprise SSO deployments.
Proposed Solution:
Allow SSO to be enabled for users…2 votes -
Mangomint integration for App Connect
This is to request an adapter for Mangomint to be used with RingCentral App Connect.
1 vote -
Snapdragon Processor needs to be added to the recommended hardware for Avaya Cloud Office Platform URGENTLY. Y>
We request an essential and urgent update to the Avaya platform. We have purchased new laptops for the office to find Avaya is no longer working on the latest processors. Extremely disappointing!
1 vote -
Ability to disable the contact in RingCentral App.
Ability to disable the contact in RingCentral App.
1 vote -
AI Notes on RingCentral for Dynamics
The AI transcribing and notes feature that's on the desktop app is not available for the integration. This would be a great feature since this can be added to the phone call and connected to the contact / relationship in the CRM automatically, instead of having to type out notes.
1 vote -
Enable multiple features for SCIM Active Directory Provisioning
Ability to "Department Field" in RC Admin portal after provisioning
Ability to modify the options for new users provisioned through SCIM. See attached screenshot for reference1 vote -
Route RingCentral Voicemails to HubSpot via Email
Enable voicemail messages from RingCentral to be routed automatically to a HubSpot account via email, so they can be logged and associated with the relevant contact or deal.
Use Case:
Many teams use HubSpot as their primary CRM and communication log. While RingCentral currently offers call logging through its native integration, voicemail messages often remain siloed in RingCentral, leading to missed follow-ups and fragmented records.We would like to get this done without relying in Zapier since you can only connect accounts in Zap as a user-level.
1 vote -
Ringcentral voice announcing for outbound calls!!
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
1 vote -
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user m
Also, there should be the ability to record each users voice for outbound calls. It would be so simple to do! For example each time a user makes an outbound call the voice recording of the user could say, Hello, this is ______________ from XYZ company on a recorded line.... then the user would just take over the call seamlessly. Your current way of announcing causes everyone to hang up! This is super important in Florida as we are a two party consent state for call recording. This is critical, I basically won't allow outbound callers in my company to…
1 vote -
Scrape Missed Call Email to Match Contact for New Case
The aim is to have the RingCX Salesforce integration scrape missed call emails for phone numbers, so when a new case is created, the integration will match the phone number against an existing contact record in SFDC and map to the new case.
2 votes -
Dynamics calling mode
Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics
3 votes -
Attribute Mapping | Active Directory
The current user mappings only assign a phone number based on the country code, area code, state, city, and postal code., not by site or any other attribute. When they add the unassigned user extensions to the account, they must assign a device and phone number in the region they are provisioning for, and they must assign the unassigned user extension to the site they will be using for that license.
It would be great if we had the option to provision users and assign them by 'Site.'
Add the 'Site' option to the Attribute Mapping
29 votes -
Audit Trail search on how the user logged in? Was it SSO or native credentials?
Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.
1 vote -
RingCX Create workflow
Ringcx
When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
As for now this option is not available1 vote -
Change the number off repeating prompts in IVR before net action
We would like to have the option to change the number off repeating prompts before the next action
in our IVR menu
Min 1 repeat to max 101 vote -
RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping
RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.
1 vote -
Ability to remove/modify options on Call logs on Salesforce CTI
Enable a feature wherein users are able to modify to remove/add options on call log
1 vote
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