56 results found
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auto-create and log contact in app connect
A setting to auto-create a contact for unknown callers.
My goal is to have all calls, missed calls, SMS, and voicemails automatically logged into Google Sheets for business line, including new customers who are not already contacts.
1 vote -
App Connect create contact
Auto Create contact
1 vote -
Log RingCentral videos/meetings to my CRM
A common customer request is to enable the tracking and memorialization of video meetings in their CRM. This capabiity would monitor past meetings, and upload a recording if it exists, a transcript if it exists, and record all other meta data in the CRM about the meeting - automatically associating it with the right contact.
6 votes -
Salesforce connector for App Connect
App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
* MCP server for LLM consumption
* Voicemail drop
* Reporting
* Admin managed settings
* Server side call logging
And more. See: https://appconnect.labs.ringcentral.com1 vote -
monitoring end device
Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.
Overview:
Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.Requested Capabilities:
Device Event API Endpoints
- Registration / Unregistration events
- Network status changes (reachable/unreachable)
- Device error/failure alertsCall Quality Metrics API
- MOS (Mean Opinion Score) per call/session
- Jitter, latency, packet loss statistics
- Aggregated SLA compliance reportsIntegration Support
- RESTful API…4 votes -
Integrate with Actionstep
Ability to connect to Actionstep legal matter management (and CRM). We store contacts and all client details in Actionstep, so it would be wonderful if RingCentral could pull and push data to it.
1 vote -
DocketWise
AI notes from calls posted to the client account associated with the phone number the call came from and tagged RingCentral or Phone Call.
1 vote -
Integrate with Smokeball
Integrate with Smokeball (legal law practice software)
1 vote -
Integrate with Caret Legal
Please setup a call connector for Caret Legal (Formally Zola Suite).
1 vote -
AI Receptionist Calls posting to Clio via App Connect
I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.
1 vote -
Integrate with Odoo
Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)
1 vote -
RingCentral App connect (attendees)
Ability to remove/ delete attendees in a call Or do not associate attendees at all.
1 voteEva - I would love to better understand what you mean here. Could you post a comment explaining this in more detail. Do you mean add attendees to a call, or does this relate more to the logging of the call?
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Integrate Lovable app with RingCentral and RingSense
lovable app integration to RingCentral and custom integration with RingSense
1 voteI would love for you to explain in more detail what you mean or how you would integrate with Lovable, which I assume is this: https://lovable.dev
Is that correct?
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Support data in custom fields for RC App connect (Netsuite)
Currently, all call log details settings values are stored in the Message field.
The other fields, CALL TYPE and CALL LENGTH, are still empty.
The customer will like each field to show the data.
These fields are currently custom fields and as per upstream peers, we do not support at the moment.
1 vote -
Visibility of Voicemail Logs for Co-Recipients on App Connect
Description:
Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.Current Limitation:
- App Connect does not currently support displaying voicemail logs for co-recipients.
- Caller ID for standalone inbound calls is also not displayed within App Connect.
- These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.
Business Impact:
Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility…2 votes -
Integrate with LeadPerfection
Integrate with the LeadPerfection CRM for next to dial ease of use
1 vote -
ability to push RC Video meeting transcriptions into Bullhorn
Summary
Enable automatic or on-demand export of RingCentral (RC) Video meeting transcriptions into Bullhorn, allowing users to store, search, and manage meeting records within their recruiting workflow.
Problem Statement
Recruiters and account managers frequently conduct candidate interviews, client meetings, and internal discussions via RC Video. While RC provides transcription, these remain siloed within RingCentral. Bullhorn is the central system of record for recruiters, and the lack of direct integration leads to:
Manual copy-paste of transcripts, which is time-consuming and error-prone.
Loss of important context when notes are incomplete or inaccurately transcribed.
Reduced visibility for teams that rely on Bullhorn to…
1 vote -
App Connect: auto-log against all matching contacts
Auto log calls to all matching contacts (multiple contacts)
7 votes -
RC Personal Contacts in RC App Connect (PipeDrive)
Ability to use Personal Contacts in RC App Connect for PipeDrive
2 votes -
Automatic contact sync between RingCentral, BeeTexting and Google
Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default
6 votesWe are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.
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