56 results found

1. Integrate GoHighLevel, or LeadConnector, with App Connect

   Update from RingCentral (edited original description):
   We've received interest from customers who use HighLevel, an all-in-one marketing and CRM platform designed for agencies and small businesses, requesting a native integration with RingCentral via the App Connect framework. HighLevel brings together tools for lead generation, SMS and email marketing, sales pipeline management, and client communication. A RingCentral integration could enable automations such as logging calls into HighLevel contact records, triggering campaigns based on call outcomes, or sending automated follow-ups after missed calls—all within the existing workflows HighLevel users rely on.

   If you're a HighLevel customer and see value in this integration, we invite you to vote for this idea to help us prioritize it.

   Update from RingCentral (edited original description):
   We've received interest from customers who use HighLevel, an all-in-one marketing and CRM platform designed for agencies and small businesses, requesting a native integration with RingCentral via the App Connect framework. HighLevel brings together tools for lead generation, SMS and email marketing, sales pipeline management, and client communication. A RingCentral integration could enable automations such as logging calls into HighLevel contact records, triggering campaigns based on call outcomes, or sending automated follow-ups after missed calls—all within the existing workflows HighLevel users rely on.

   If you're a HighLevel customer and see value in this integration,… more

   73 votes

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   21 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminByrne (Group PM, RingCentral) responded

   We are excited to announce that a new GoHighLevel integration for RingCentral has been released by our community via App Connect. Go here to learn more:

   https://ringcentral.github.io/rc-unified-crm-extension/crm/gohighlevel/

2. Integrate with Jobber

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer and would like to see this integration prioritized, we encourage you to vote for this idea.

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer… more

   33 votes

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   11 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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   Planned  ·  AdminByrne (Group PM, RingCentral) responded

   Good news - Jobber has expressed interest in building an integration using App Connect.

3. Build integration for Wealthbox

   Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

   22 votes

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   9 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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   Planned  ·  AdminByrne (Group PM, RingCentral) responded

   Wealthbox has agreed to build this integration! Coming soon to App Connect.

4. MyCase connector for App Connect

   Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

   18 votes

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   5 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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5. Integrate with Oodo

   Do you intergate with OODO

   11 votes

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   Under Review  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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6. Integration with VIN Solutions

   We want a way to memorialize communications inside of Cox Automotive's VIN Solutions product. This includes the following features as well: CTI, click to dial, call pop and more.

   11 votes

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   Planned  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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7. Integrate with HouseCall Pro

   Automatically show caller details/past jobs and other info from HouseCall Pro. Please integrate it with Housecall Pro

   8 votes

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8. Integrate with MyCase

   Sync call to timekeeping mechanism automatically

   8 votes

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9. App Connect: auto-log against all matching contacts

   Auto log calls to all matching contacts (multiple contacts)

   7 votes

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10. Log RingCentral videos/meetings to my CRM

    A common customer request is to enable the tracking and memorialization of video meetings in their CRM. This capabiity would monitor past meetings, and upload a recording if it exists, a transcript if it exists, and record all other meta data in the CRM about the meeting - automatically associating it with the right contact.

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    6 votes

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    Planned  ·  2 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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11. Automatic contact sync between RingCentral, BeeTexting and Google

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    6 votes

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    Future Consideration  ·  AdminByrne (Group PM, RingCentral) responded

    We are in fact looking into a contact synchronization solution for App Connect, but in truth, it is not likely to involve BeeTexting. Our solution is likely to sync contacts from your CRM into your RIngCentral address book.

12. Integrate with Practice Panther

    I would like to be able to easily sync contacts between Ring Central and Practice Panther. I can't even do it using a Zapier bypass because the Ring Central options are so limited. The current "export contacts-edit contacts-rename doc-import contacts-pray" workflow is not in the least bit functional.

    6 votes

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    Under Review  ·  4 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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13. Integrate with Smart Funnels Pro

    Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/

    5 votes

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14. monitoring end device

    Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

    Overview:
    Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

    Requested Capabilities:

    Device Event API Endpoints
    - Registration / Unregistration events
    - Network status changes (reachable/unreachable)
    - Device error/failure alerts

    Call Quality Metrics API
    - MOS (Mean Opinion Score) per call/session
    - Jitter, latency, packet loss statistics
    - Aggregated SLA compliance reports

    Integration Support
    - RESTful API with JSON payloads
    - Webhooks for real-time event push
    - Compatibility with third-party monitoring tools (SolarWinds, Splunk, etc.)

    Proactive Monitoring: Detect failing phones or poor call quality before impacting customers.
    Centralized Visibility: Consolidate RingCentral voice metrics into existing NMS tools
    SLA Assurance: Track MOS and network KPIs against RingCentral’s QoS targets
    Operational Efficiency: Reduce troubleshooting time across hundreds of retail store endpoints

    Futuristic Vision:
    This API would allow enterprises to treat RingCentral voice endpoints as first-class monitored devices, with real-time telemetry feeding into IT dashboards. It aligns with modern observability practices and strengthens RingCentral’s position as a trusted enterprise-grade UCaaS provider.

    Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.

    Overview:
    Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.

    Requested Capabilities:

    Device Event API Endpoints
    - Registration / Unregistration events
    - Network status changes (reachable/unreachable)
    - Device error/failure alerts

    Call Quality Metrics API
    - MOS (Mean Opinion Score) per call/session
    - Jitter, latency, packet loss statistics
    - Aggregated SLA compliance reports

    Integration Support
    - RESTful API… more

    4 votes

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15. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    4 votes

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    Future Consideration  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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16. Integrate with eLead

    Customer uses eLead CRM software and would like a standard integration.

    4 votes

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    Under Review  ·  0 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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17. Visibility of Voicemail Logs for Co-Recipients on App Connect

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

    Requested Enhancement:
    Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

    Status:
    Under consideration by the development team; pending review for Q1 2026 update.

    Description:
    Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

    Current Limitation:

    • App Connect does not currently support displaying voicemail logs for co-recipients.
    • Caller ID for standalone inbound calls is also not displayed within App Connect.
    • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

    Business Impact:
    Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

    2 votes

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    Under Review  ·  1 comment  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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18. RC Personal Contacts in RC App Connect (PipeDrive)

    Ability to use Personal Contacts in RC App Connect for PipeDrive

    2 votes

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19. Integrate Markate with App Connect

    1. Seamless Communication & Job Management
       Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.

    2. Enhanced Customer Experience
       Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.

    3. Operational Efficiency
       Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.

    4. Unified Reporting and Analytics
       Combining call data from RingCentral with job and customer data in Markate provides richer insights into business performance, such as call-to-job conversion rates and response time metrics.

    5. Increased Platform Stickiness
       The integration will drive deeper user engagement and long-term retention for both platforms, while also opening doors for cross-marketing opportunities.

    1. Seamless Communication & Job Management
       Integrating RingCentral’s voice, messaging, and video tools with Markate’s customer scheduling and field service tools allows users to manage all customer interactions and jobs from a single platform, reducing app-switching and human error.

    2. Enhanced Customer Experience
       Customer call and message history can be automatically linked to their profiles in Markate. This enables businesses to deliver more personalized and responsive service, building stronger client relationships.

    3. Operational Efficiency
       Field staff can initiate and receive calls via RingCentral directly within Markate, while automated workflows (e.g., creating jobs from missed calls) save time and reduce follow-up delays.

    4. Unified Reporting… more

    2 votes

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20. Integrate with Leap legal software

    Please set up connector for Leap Legal Software

    2 votes

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