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573 results found

  1. Integrate with Google Translate

    We need a translator from time to time, and while Google Translate is not perfect, it would be good enough. You can have Google Translate use audio on the computer speakers, but it doesn't come through in the conversation. Is there a way to make that work?

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  2. Add the option to use SFDC mobile to call in Ringcentral

    There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

    7 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
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  3. Generate a report that shows received and missed calls while the user is on a live call.

    Have the system generate a report that shows received and missed calls while the user is on a live call.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. RingCentral for Salesforce: Auto Log Notes - enabled by System Admin

    Auto log calls' is able to be enabled at a system level by the admin. We have found that 'Auto log notes' is also a very useful feature. However, users must be aware/activate this themselves. If possible, providing the same admin level control over 'Auto log notes' as 'Auto log calls' (i.e. enable/disable for everyone by default) would be helpful

    7 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. Automatic Task creation on Salesforce from incoming calls

    Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. Warm Transfer for RingCentral for Microsoft 365 Integration

    Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. RingCentral Terraform Provider - Infrastructure as Code for Admins

    As a RingCentral customer I would like to see the development team look to offer infrastructure as code support for RingCentral, such as Terraform or Ansible. Allowing customers to automate the provision and ongoing management of resoruces in RingCentral accounts.As a customer with over 230 sites each with multiple users, IVRs, Queues and devices, being able to manage this as code provides both consistency and an ability to scale.Although the APIs are useful, our engineers prefer to work with Infrastructure as Code (IaC) as it is a lot easier. Allowing us to focus on meeting business requests, rather than developing…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. API for managing cost center in RC

    API to manage cost center in Ring central.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Archiver - 30 Day Search Limit

    Archiver has come out of beta and a new 30 day search limit has been applied. I now cannot determain quickly how many recordings are in my recording solution (prior was no limit)I cannot do a single SAR searches via the archiver tool, It has to be done in batches. 2 telephone numbers over 1 year means 24 unique searches and a lot of wasted time.:/

    7 votes
    Under Review  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  10. Zoom Integration

    It would be great that RingCentral had some sort of integration with Zoom and other similar companies like zoom. So that we could provide a link or meeting code to people that use Zoom. Not everyone wants to join using RingCentral or have had issues with it in the past, so they are reluctant to get on a call or video call unless they use their platform. Having an option to provide them a link so they can connect to a RC call via Zoom would be great. This integration would be good for the app, RC video and RC…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Status based call handling options

    What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:…

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Desktop to Handset

    We need to be able to dial on the desktop app or click "return call" and then pick up the phone and it be ringing. In general you desktop app and physical phone need to work seamlessly. Currently its about as broken as something can be.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Send Read Receipts

    Send Read Receipts

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Ability to Integrate BT Cloud Phone to Mactrix Order Software Machine

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Screen Pop Question for Dynamics integration

    We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes
    Under Review  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  16. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. Provide RingCentral Service Status APIs

    Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR

    6 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  18. Zendesk Integration to show IVR/dialed number info

    Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. RingCentral for SalesForce: warm transfer

    To build warm transfer in WebRTC call controls

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. Need Multi-Tenant SIP trunks between RC (All Brands/GSPs) and 3rd Party Contact Center/IVR vendors for RC customer choosing RC MVP only...

    ...for the purpose of sending inbound PSTN calls to the 3rd Party CC/IVR and receiving Agent leg calls to RC user devices. Basically mirroring our own integration with NiC/InContact with vendors like, Five9, Enghouse, Genesys, Amelia...etc. Currently, CENG fields these requests and builds these connections per customer which ties up CENG,Ops and Engineering resources for each deployment. Product,Engineering and Ops have already setup similar connections with Five9s with plans for others like Enghouse, Genesys and Avaya but these are being setup for one direction/traffic type only....Agent Leg to RC users. The concern for providing "inbound PSTN to 3rd party CC/IVR"…

    6 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
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