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573 results found

  1. Salesforce plugin does not reflect intercompany name when dialing an extension.

    It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Disable Call Logs Delete for ALL users/managers/everyone.

    For a business environment, there should be an option for ALL inbound/outbound calls to be logged and a SUPER ADMIN should be able to stop a manager from deleting call logs.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Status and Queue visibility in RingCentral in Salesforce.com

    Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  4. Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.

    allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Call Log automatically to the selected business object in Salesforce.

    Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. Tiered Ring Groups - Call Queues

    Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members answer all calls at all tiers along with not disturbing secondary members with the initial ringing.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail

    A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

    4 votes
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. IRIS CRM integration

    The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Show Microsoft Teams AD information for caller instead of extension only

    We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. API token expiration and or failing

    Idea: We can get an email or some kind of an alert like 10 days before an API token becomes expired so productivity in calls just dont stop suddenly. I think Cx could benefit from this because it could impact the IVRs and the APIs they have in the nodes. So an alert system or an email stating that the authentication is about to expire is a benefit instead of it stopping productivity grabbing debug logs reading the errors and spending time generating a new token Cx can do it when there call centers are off work.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. App Connect adapter for eLead

    Customer uses eLead CRM software and would like a standard integration.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  12. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  13. Salesforce Call Barging CTD(click to dial)

    Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  14. Archiver SFTP scheduling

    Currently when configuring Ringcentral archiver with SFTP all connections are held open 24/7. This will slow down most FTP servers with more than 10-15 users on the archiver. SFTP connections should only open when the archiver has data that it needs to archive. We need a scheduling feature so that clients with large user counts can actually use the archiver.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. RingCentral For MS Teams logins

    Id like to be in a position where the RingCentral app automatically logs in when I start MS Teams.

    4 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  16. Bulk SMS for Dynamic 365

    We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. Fax Feature on RingCentral for Chrome Extension

    Seeking to have the fax capability included in RingCentral for Chrome extension

    3 votes
    Under Review  ·  1 comment  ·  Accessibility  ·  Admin →
    How important is this to you?

  19. Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets

    This is being tracked as a priority by FinServ Vertical team

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  20. Integration with VIN Solutions

    This is a huge need for many of our customers.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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