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'Feature Request: Connecting Hubspot and Its Contacts to RingCentral Unified App' has been merged into this idea

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Contact synchronization with my CRM

This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

  • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
  • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

If you need this capability, please vote for this idea! Also, leave a comment below mentioning which CRM you use.

22 votes
AdminByrne Reese (Group PM, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Edgardo commented  ·   ·  Report

    Ability to sync the Hubspot contacts to RC App

  • Matty commented  ·   ·  Report

    It is possible to sync HubSpot contacts into a user's personal contact list, but only up to 10,000 contacts... and it doesn't make a lot of sense to me to only be able to sync them to a personal contact list, instead of a shared contact list.

  • Edgardo commented  ·   ·  Report

    Needs to sync the contacts of Hubspot with RC App Contacts, currently only Google and Microsoft contacts are available to sync.

  • Eva commented  ·   ·  Report

    The customer wants to sync the RingCentral app contacts to Hubspot contacts

  • Edgardo commented  ·   ·  Report

    Customer wants to show all their RC App Contacts to RC for Hubspot Contacts

  • Maya Keramati commented  ·   ·  Report

    Recently, we've integrated RC with HubSpot, but the RC Chrome extension is only synced with HubSpot records such as contacts and leads. It doesn't sync with the main RC directory. Consequently, we can't transfer calls from the extension and can only make internal calls using the desktop app since the directory isn't accessible via the extension. Our goal is to sync both directories to enable seamless communication.

  • Christian commented  ·   ·  Report

    Some users would want to have a contact list for Hubspot in the RC app. It would be more convenient. Currently, there's no option to sync in the contacts for Hubspot in the RC app.