Settings and activity

34 results found

1. Start/Stop Voice Call Record Time Logs Details

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Jun 1, 2026

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Christian supported this idea  ·  May 1, 2026

3. Customizable Font Size for Call Queue Notifications

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Apr 14, 2026

4. AI Receptionist Log of Call Flow

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Apr 13, 2026

5. Role members Site selection in role setting. ability to select sites

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   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Jan 12, 2026

6. BuilderPrime CRM

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Dec 23, 2025

7. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

   11 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Dec 18, 2025

8. "Every 3 days" option in Customized workflow

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Sep 30, 2025

9. Automatic Smart ACR disclaimer

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Aug 22, 2025

10. Automatically turn-on Member status after disabling DND

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Jul 30, 2025

11. Ability to retroactively recover RingSense internal reactions

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Jul 10, 2025

12. No delay in loading previous texts in the RC app

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Jun 17, 2025

13. Disable cover page automatically

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  May 13, 2025

14. RingCentral greeting for Google voice

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Apr 29, 2025

15. Call type filter in tracker in RingSense

    3 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    This feature is now available on your account.

    
    

    While creating a tracker you can specify the call type. Along with this you can also provide additional targetting rules such as team, duration, call queue etc. This should ensure precise targeting for your trackers.

    Christian shared this idea  ·  Apr 23, 2025

16. iPad Screen Sharing in Meetings. Zoom has this feature (an iPad on the same network can share a screen). As a lawyer, I have some iPad s...

    7 votes

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Christian supported this idea  ·  Apr 22, 2025

17. Utilize Line keys during Intercom

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    Christian shared this idea  ·  Apr 9, 2025

18. Call volume widget request: Only show successful Outbound calls

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Apr 7, 2025

19. Deley option in releasing comments

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Mar 10, 2025

20. Adding custom rule in user call handling templates/Custom rule template

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Mar 6, 2025