Settings and activity

33 results found

1. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Christian supported this idea  ·  May 1, 2026

2. Customizable Font Size for Call Queue Notifications

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Apr 14, 2026

3. AI Receptionist Log of Call Flow

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Apr 13, 2026

4. Role members Site selection in role setting. ability to select sites

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Jan 12, 2026

5. BuilderPrime CRM

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Dec 23, 2025

6. Conditional Routing: Resolve Inquiries via FAQ/KB Prior to Live Transfer

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Christian supported this idea  ·  Dec 18, 2025

7. "Every 3 days" option in Customized workflow

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Sep 30, 2025

8. Automatic Smart ACR disclaimer

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Aug 22, 2025

9. Automatically turn-on Member status after disabling DND

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Christian shared this idea  ·  Jul 30, 2025

10. Ability to retroactively recover RingSense internal reactions

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Jul 10, 2025

11. No delay in loading previous texts in the RC app

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Jun 17, 2025

12. Disable cover page automatically

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  May 13, 2025

13. RingCentral greeting for Google voice

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Apr 29, 2025

14. Call type filter in tracker in RingSense

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Apr 23, 2025

15. iPad Screen Sharing in Meetings. Zoom has this feature (an iPad on the same network can share a screen). As a lawyer, I have some iPad s...

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    Under Review  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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    Christian supported this idea  ·  Apr 22, 2025

16. Utilize Line keys during Intercom

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    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Apr 9, 2025

17. Call volume widget request: Only show successful Outbound calls

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Apr 7, 2025

18. Deley option in releasing comments

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Mar 10, 2025

19. Adding custom rule in user call handling templates/Custom rule template

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Mar 6, 2025

20. A better E-mail notification system when a new feature is added on the System.

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Edit…  ·  Delete…  ·  Admin →
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    Christian shared this idea  ·  Dec 19, 2024