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← RingCentral Ideas

Settings and activity

8 results found

  1. Pull QoS call score via API

    21 votes

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    New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Janice commented  · 

    This is very important for us since we need a way to show our Execs the QoS call score trend in order to get us out of a P1 that is going on for a few months.

    Janice supported this idea  · 

  2. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

    30 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Janice commented  · 

    Our normal regular users should NEVER see the 'Admin Portal' option in Users Settings service portal.

    Janice supported this idea  · 

  3. Need Public Parking in HUD

    25 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Janice commented  · 

    Essential due to high volume of calls.

    Janice supported this idea  · 

  4. Park Call Key Option for RingCentral for Salesforce

    11 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Janice commented  · 

    n/a

    Janice supported this idea  · 

  5. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    10 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Janice commented  · 

    n/a

    Janice supported this idea  · 

  6. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    11 votes

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    New  ·  9 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Janice commented  · 

    Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce – RingCentral Ideas
    Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce – RingCentral Ideas
    Park Call Key Option for RingCentral for Salesforce – RingCentral Ideas

    Janice supported this idea  · 

  7. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Non-Super Admin users can elevate themselves to a Super Admin.

    93 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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