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User Manage Queues from the RingCentral for Salesforce Integration

Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

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  • Crystal commented  ·   ·  Report

    This is important so that agents can monitor the queues and see how many calls are in there

  • Joan commented  ·   ·  Report

    This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.

  • Jerry commented  ·   ·  Report

    This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.