947 results found
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Choose default Tab in Teams 2.0 Integration
I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.
5 votes -
DND status on RC, but not on Teams
Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).
1 vote -
Salesforce click to dial to accept extensions.
This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.
1 vote -
RC App Chat within MS Teams Embedded Dialer
Within the MS Teams RC Embedded Dialer app 2.0 can the RC App Chat be added? I use Teams and RCA to talk to both sets of customers and it would be great to work within one app and not both. So I can have all my RCA chats and groups with customers and RC staff as well as my Teams chats.
2 votes -
We need our Salesforce to receive text message rather than the RC application
We need our Salesforce to receive text messages rather than the RC application, is it possible for that
1 vote -
API - KV Core
My company uses KV Core as CRM... would be nice to intengrate.
2 votes -
Integrate with Outlook so you can click the phone icon in profile/contact cards to dial the number.
Is there a way to configure ring central desktop app to call the phone number from an outlook profile card? There's a phone icon when you hover or click on a contact in outlook but you can't click the button. Microsoft Teams works like this. It would be faster if you could just click the phone icon instead of going to RC desktop app or outlook add in and type the name / number, when you could just make two mouse clicks and dial the number right away.
12 votes -
Caller ID connection to VoIP
Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral
1 vote -
RingCentral for Hubspot - Integrate the 'Call' option under contacts to automatically place a call from RingCentral instead of Hubspot o...
...nce it has been integrated.. RingCentral for Hubspot currently allows users to use click-to-dial on any numbers they see in Hubspot. However, Hubspot has a 'Call' icon on every contact which allows them to make calls via Hubspot and it the option to have it use RingCentral for outbound calling once integrated will be much more ideal.
3 votes -
Warning or Banner in Salesforce to show that the Caller/Contact/Client is already handled by another Rep/User/Agent
To be able to determine that a contact/client is already handled by someone else or provide information or warning that a particular client is already assisted by someone in SALESFORCE like how it is possible in Zoho.
1 vote -
RingCentral for SalesForce: Set Default value for "Related To" items
The ask is to set the default value for "Related To" items in Salesforce. For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is stored.
1 vote -
RingCentral for SalesForce: Call Monitoring Duration
The ability to see how long know how long a call has been monitored for to determine the productivity of quality auditors. In Reports/Analytics, it should also be available for Salesforce Task Object
1 vote -
RingCentral for SalesForce: HUD feature available in Salesforce App
The request is for the HUD feature to be available in the Salesforce App, as it is within the RingEX application.
1 vote -
Call Waiting for Teams Embedded App while on Teams call/meeting
RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.
3 votes -
RingCentral for Dynamics365: AI transcription and call summary
RingCentral for Dynamics365: AI transcription and/or call summaryAI transcription and summary of audio calls logged to activity in Dynamics. Dialpad can do this today. (see below) Dialpad:
Post Ai transcript URL to Dynamics: When enabled, a link to the call's Ai transcript is posted to the Dynamics activity. see attached image - see DP Dynamics integration: https://help.dialpad.com/hc/en-us/articles/12488240492955-Dialpad-Microsoft-Dynamics-365-
see dP Ai Call Summary. https://help.dialpad.com/hc/en-us/articles/3600246022124 votes -
Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues
The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…
29 votes -
Adding Google Worspace didnt work
Adding google workspace didnt wok
1 vote -
RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail
A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.
2 votes -
Audio Notification and Desktop Notification in MS Teams systray for SMS
add audio notification for SMS and indicator in MS teams systray
1 vote -
Add new contact, with option to "switch on" in order to share with all other users.
This is similar to the google/microsoft fix, but this would allow for one personal google account be shared with all users, giving them the ability to import all google contacts imediately, for everyone, but then moving forward additional contacts would also be shared when they get added. Nextiva has this feature of sharing contacts company wide when creating new contacts.
2 votes
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