Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1009 results found

  1. Reason for failure in Archiver to be indicated in Service Web or email notification

    Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Salesforce integration: Conference with host able to drop off

    Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Integrate with Less Annoying CRM

    LACRM (Less Annoying CRM) is a web base platform rather than an application or program.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

    8 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  5. RC for Salesforce - Call Routing integrations

    Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  6. Service Web and Messaging need to "play better together"

    This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Add SMS attachment and emoji support to our Google Chrome integration

    End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  8. Integrate tasks and callback scheduled inside RC app and not in Hubspot directly

    When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Disable Headset and Advanced in RC App

    when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. Ringsense-Zoho CRM Leads Module Integration

    Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. Dashboards / Performance Reports

    It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  12. Custom.net CRM Integration

    BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. To have an initial sms for opt in and opt out automated message

    To have an initial sms for opt in and opt out automated message

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  14. Allow the ability to disable user's access to Automator

    Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  15. RingCentral for Google conference call

    The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. Add better Apple CarPlay support

    Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. Create custom emojis

    Create customized emojis in RC.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Click-to-dial via Salesforce to connect via their deskphone

    The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  19. CDK elead - RingCentral Integration

    Submitting on behalf of the customer. Case 20635866.

    The ability to integrate the CRM platform, CDK elead directly with RingCentral.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  20. rentec direct

    Offer integration with Rentec Direct property management.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?
1 2 … 23 25 27 … 50 51
  • Don't see your idea?