630 results found
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RC for Zapier - Contact Sync for 3rd Party Applications
I am building a zap with the Zapier integration and I am noticing that the name field coming over in the zap is not populated. I do have my Google Contacts synced with the RC app but apparently this is not being passed to Zapier. Is there some way to make this work so I can bring in the name of a contact for use in a zap integration? I would use the G-suite integration for Directory Integration but since I only have a gmail account and not a full G-suite account that doesn't appear to work (or at least…
1 vote -
Call transcription option in Bullhorn
I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.
5 votesThis feature exists and is standard in RingCentral App Connect.
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Pipedrive integration - Log all calls regardless of RingCentral for the Pipedrive browser is closed
If you are out of the office, using mobile app or not logged in (aka after business hours), and Pipedrive browser is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Pipedrive CRM.
1 voteWith the release of server side call logging to all supported CRMs in App Connect, this should now be possible with Pipedrive.
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Zapier contact
Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.
1 vote -
1 vote
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1 vote
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Phorest Integration
Phorest Salon Software Integration
1 vote -
Automator - Add a buffer for triggering an action
Please add the ability to add a buffer time before the automation is triggered.
For e.g.
Missed Call automation, before triggering an SMS to be sent out. It is ideal that they could add a 5 minute delay before the text message is sent out.
2 votes -
Integrate with Constant Contact
Integrate Constant Contact
3 votes -
To have video door station to work with RC auto provision settings.
I'm trying to get the video door station to work with RC auto provision settings so that I can have an option or ability to make the T58w Pro phone.
2 votes -
Contact events using RC's automation tool or add it as a trigger in Zapier
Create a trigger/event for newly added Contacts within Automator or Zapier.
2 votes -
SMS Automator opt in
Ability to check lthe ist of opt in numbers for SMS Automator in Rc desktop app / web app
1 voteThis feature was implemented in our core product. SMS will be blocked to numbers on the opt-out list.
For greater consent management control, look at Enhanced Business SMS powered by BeeTexting,
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SSO in RingCentral Sandbox environment
Request to have the capability to use SSO in RingCentral Sandbox Environment
2 votes -
Archiver account-wide set up
Option to set up the Archiver Account wide for all the admins on the account.
4 votes -
RingCentral for Google - Display the actual phone number as opposed to the CLID name.
There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.
2 votes -
Use click to dial in excel
Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.
8 votes -
2 votes
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Media optimization support for RDS deployments with Windows Server multisession session hosts
This is currently only supported with Citrix, VMware and Azure (AVD/ Windows 365).
Some customer are using regular remote desktop connections to RDS farms running Windows Server (2019/2022).2 votes -
Avaya ACO app integration with CXOne app
Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.
1 vote -
SMS Public Chat Box
Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents
3 votes
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