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947 results found

  1. Ability to log the calls in Hubspot for RC integrations when using Deskphone for outbound calls only

    1 vote

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  2. Currently, HubSpot does not support direct 3-way calling. To use this feature, HubSpot requires you to select the calling mode that directs the call to the RingCentral app, which has the 3-way calling functionality.

    1 vote

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  3. The end-user doesn't have problems with both the Ring app AND the Teams plugin. The problem isn't installing the app, but specifically after the app is deployed it asks the user to Allow changes to the firewall.

    Do we have any Documentation that shows how to Deploy the Apps without asking the user to Allow changes to the Firewall? The users are prohibited from making changes to the Firewall. Microsoft Defender is blocking the full Deployment, and the Staff do not have admin rights in their Microsoft accounts, so IT has to do an MSI Push.

    It was recommended to…

    4 votes

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  4. A way for end-users to integrate their RC Video meetings to HubSpot Profiles.

    Currently, calls are pulling through wonderfully, but I would love to have their Video meetings added, too, if possible.

    4 votes

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  5. Do you intergate with OODO

    1 vote

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  6. GoHighLevel CRM is a very powerful platform that help businesses automate their marketing and sales processes. GHL is used by marketing agencies that offer this product as one of the best CRM options out there. Ring Central will have great exposure to clients that need a CRM with reliable phone and text messaging systems. For now the only other phone company that integrates with GHL is Twilio, and they don't even have a mobile app to make and receive calls on the go. Btw, I really like the Ring Central app! In my opinion this integration is a NO–BRAINER for…

    13 votes

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  7. Ability to have an option to improve the quality of post call.

    1 vote

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  8. Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.

    1 vote

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  9. 1 vote

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  10. The noise cancellation feature available on the RingCentral app should be made available via Google Chrome extension or other browser-based integrations without having to set the 'RingCentral app' as the calling mode.

    2 votes

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  11. Does the extension connect to both candidate and contact records in Bullhorn? I only see a section called “Contacts” in the extension settings.

    1 vote

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  12. Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    4 votes

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  13. Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.

    1 vote

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  14. Automatically shows where the lead source came from using RingCentral for Salesforce

    1 vote

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  15. Ability to use Rc for HUbspot on any browser

    1 vote

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  16. There should be a way to have the RingCentral Google's History tab to show the customer's actual phone number as opposed to their caller ID name/contact.

    2 votes

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  17. I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes

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  18. Add a transcript of recording on the Salesforce

    1 vote

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  19. Using RingCentral for MS Teams integration, there must be a feature that will allow end users to remove unnecessary email addresses sync to the Embedded app

    2 votes

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  20. If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.

    3 votes

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