278 results found

1. super admin can get access to the voicemail of her user's extension member.

   super admin can get access to the voicemail of her user's extension member.

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2. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

   In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom fields or custom names to be synced - we should adjust the API to allow for this, accounting for our customers in non-English regions.

   In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom… more

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3. How do we mirror our google domain line that we use as our main number as our caller ID phone number instead of the Ring Central Number

   We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number

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4. Want to be able to upload more than 1,000 contacts | Yealink Phones_BT Account

   BT Feature Request : to be able to upload more than 1,000 contacts | Yealink Phones_BT Account

   Significance of the feature : Have a lot of clients and currently has at least 2,500 contacts that they need to upload on the device.

   Current behavior : Uploading File that has more than 1000 Contacts will go through with no error, but will only display 1000 contacts.

   Brand : BT Business

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5. Prevent users from downloading marketplace apps

   The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
   A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
   Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

   3 votes

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6. Add Additional Time Blocks in Custom Rule

   Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

   Currently our on call rule shows as follows:
   Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
   Fri 04:30 PM - 12:00 AM
   Sun, Sat all day

   You will notice that Monday at 0000h (Midnight) to 0800 is missing.
   However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in very extension without creating another new custom rule

   Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

   Currently our on call rule shows as follows:
   Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
   Fri 04:30 PM - 12:00 AM
   Sun, Sat all day

   You will notice that Monday at 0000h (Midnight) to 0800 is missing.
   However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in… more

   3 votes

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7. Super admin able to get an access to all cases created on the account not just the user who created it.

   Super admin able to get an access to all cases created on the account not just the user who created it.

   3 votes

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8. Archive call recording real time

   Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

   3 votes

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9. Disable Outlook Contacts From the RingCentral for Microsoft Teams

   Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

   4 votes

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10. OUR TEXT MESSAGES GO AWAY AND GET DELETED EVERY 2 WEEKS.

    TEXTE MESSAGES

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11. I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.

    APPLE WATCH AND RING CENTRAL APP

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12. When receiving the call there is no sound for that, please try to improve it.

    When receiving the call there is no sound for that, please try to improve it.

    2 votes

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13. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    3 votes

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14. To removed Debt relief offers from Prohibited campaigns

    To removed Debt relief offers from Prohibited campaigns

    4 votes

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15. Custom Admin Role with view only permission

    Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".

    3 votes

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16. caller id info in the call queue pick up member is not showing

    caller id info in the call queue pick up member is not showing

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17. Dual Channel Recording in MVP, UK

    I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who rely on detailed call recordings for various purposes, including quality assurance, compliance, and training.I appreciate your consideration of this feature request and look forward to the possibility of seeing this enhancement in future updates.Thank you for your time and attention to this matter.

    I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who… more

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18. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure agents only speak to a customer once the customer has confirmed some form of passcode step.

    Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure… more

    3 votes

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19. Integration of RingCentral with Calendly and Other Communication Apps

    We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly synchronize with Calendly. Regrettably, RingCentral falls short in this regard.In light of our pressing circumstances, we urgently request your intervention to initiate a dialogue with your development team. Our aim is to explore avenues for the realization of a seamless and robust integration between RingCentral and these widely sought-after applications. Time is of the essence, as Prism Network Solutions is currently executing marketing strategies hinging on prospects using Calendly to book appointments with us.In the pursuit of this transformative endeavor, we implore you to contact the key stakeholder within your team, one who can spearhead this integration effort. We stand on the precipice of a game-changing enhancement, and we eagerly anticipate your expeditious response. We extend our deepest gratitude in advance for your pivotal role in this matter.

    We've recently uncovered a critical void in RingCentral's capabilities—a conspicuous absence of an API designed for the seamless integration with widely-adopted communication applications that serve as the lifeblood of countless businesses. Notably, these applications encompass indispensable tools like website chat systems and revered appointment-scheduling platforms such as Calendly.In the contemporary business landscape, Calendly stands as a linchpin for elevating productivity, offering a streamlined approach to meeting scheduling. Yet, our efforts to arrange appointments for showcasing RingCentral's UCaaS solution have encountered formidable obstacles. We find ourselves reliant on third-party video conferencing giants like Zoom and Microsoft Teams, both of which effortlessly… more

    7 votes

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20. Limit the Call Handling to Super Admin Only - Limit App Settings

    We want to limit the USER APP settings to be changed. Only the Super Admin should have the ability to change Work Hours and After Hours.

    Currently, we turned off all User Settings in Roles but the User was still able to edit.

    1 vote

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