312 results found
-
SSO log in
Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO
1 vote -
RingCentral to be default text/sms messaging app on android
allow RingCentral app to be on the list of messaging apps on Android devices with ability to chose as default
1 vote -
Integrate WhatsApp to MVP plans
It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.
73 votes -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?
1 vote -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users recevie for incoming SMS). Can this option be added through workflow builder?
1 vote -
Auto Answer all incoming calls
when callers dial the main line they want to have the feature to automatically answer all the calls and place them on hold while waiting.
1 vote -
Enable AI-Powered Search on the RingCentral Support Site
Description:
The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.
Problem:
Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).Suggested Solution:
Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much…2 votes -
automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
3 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
1 vote -
buy back phones
If a customer decides to close their account or move to Desktop/Phone app, it would be nice if Ring Central can take the phone back from us and we can trade it in for bill credits? If we are no longer using it because we switched to desktop app, then credits will be great but if it is no longer being used because of account closure, then a credit to the card on file would be good.
1 vote -
Allow to block any international number so the client does not get a $20 charge every time an international call is received
Allow to block any international number so the client does not get a $20 charge every time an international call is received
1 vote -
FaceID
Please add FaceID for iOS and biometric unlock for Android
1 vote -
Automatic resending of failed faxes
To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.
2 votes -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
1 vote -
User Provisioning without Adding an Unassigned Extension / Licensed - Google IDP
I do not want provisioned users from Google to be assigned phone numbers, I want them to be assigned "Video Pro" licenses by default. They can later be "upgraded" to phone numbers as needed.
1 vote -
Enterprise Branded Caller ID
Please make the Enterprise Branded Caller ID a menu option so we can subscribe to it through the Ring Central desktop program. By making it a subscription feature, you will gain more business and it will be easily accessible to your customers.
1 vote -
canceling faxes
Your system is very misleading when cancelling faxes. Just found out that you can only cancel faxes that are in the "Processing" stage which means you have to catch the error immediately or you're out of luck. Don't have the option to "Cancel" faxes that have been "Submitted" as it is misleading. With manual faxes, you can cancel when it's dialing (which I liken this to "Processing") or transmitting (which I liken to "Submitted").
1 vote -
Ability to install the RingCentral app twice on the same device to log in with a different extension
The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.
2 votes -
Using a standalone RingCentral email domain
Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.
1 vote -
IDP changes
Ability to stop the changes made by their IDP
1 vote
- Don't see your idea?