334 results found
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RingSense Copy Link for MAC
The customer attempts to share one of the interactions by making it public and copying the link. Although a "Success" message appears, indicating that the link was copied to the clipboard, the user is unable to paste it into an email. They try using the Command+V shortcut and searching for the file in their computer's directory, but neither method works, suggesting the link was not actually copied or is not accessible.
1 vote -
Feature Request → Call Recording / Quality Management
I would like to request a feature enhancement in RingCX: the ability to play call recordings directly within the app, similar to how RingCentral allowed in‑app audio playback for auditing purposes.
Currently, we need to download recordings to review them, which slows down QA workflows. An integrated audio player would streamline call auditing, improve efficiency for Quality Analysts, and enhance the overall usability of the platform.
• Direct in‑app playback of call recordings
• Playback controls (pause, skip, speed adjustment)This feature is essential for teams performing regular call quality checks. Please consider adding it to the product roadmap.
1 vote -
User Provisioning feature inquiry
Users provisioned with the EntraID integration are not showing as active on the RingCentral platform, how do we remedy that problem?
Users automatically provisioned are being created with default RingCentral extension numbers, does the EntraID SCIM integration have the ability to update that extension number after the user is created?
We will have numerous spare DID's on our account when this process is fully complete, can the Entra integration correct the DID selection?2 votes -
Multiple Company Greeting
Customer want to set up a different greeting for the number assigned to an Auto-Receptionist and different greeting for the Company Main Number.
1 vote -
More options on syncing Contacts on RingCentral App
Enable users/admin to have an option to allow them to sync specific groups from MS Entra or other providers when users are provisioned
1 vote -
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the saud statuses
It'd be great if there are default status options in RC(e,g; lunch, break, system issue(s), etc...) and a timer for the said statuses
1 vote -
Phone rotation for a campaign
Customer is a BPO whereby have a lot of customers with different requirements. Additionally RC has an oppty to upsell 20K seats if we an get these requests solved for
1 vote -
remove HUD
I have very few employees and HUD is completely irrelevant to my business. Every time I open the app, it opens to HUD and I need to click over to favorites. It is a real pain to do this EVERY TIME and I should be able to opt out of it somehow. The rep advised that I cannot either make it default to my favorites, or remove the extension. Please make either one, or both of these options available. Thanks.
1 vote -
One Click to Dial in RC app connect
A feature wherein they click on the number in Pipedrive and will ring directly to the RC app connect without clicking the phone icon or a hover-to-show tooltip.
1 vote -
RC QA Management
One enhancement that would be very helpful is adding an option, when building the evaluation form, to have the total score automatically pre filled when the form is published, allowing evaluators to deduct points as needed, instead of manually entering scores for each KPI. This would save significant time, reduce manual effort & improve efficiency. Since one of our main goals in moving evaluations to RingCentral is to minimize manual processes, this feature would add great value.
1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
2 votes -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
New template for Workflow Builder
We need an email notification to the email address associated with the RingCentral user who sends an SMS with the body of the outgoing SMS included in the email (similar to the email notification that users receive for incoming SMS). Can this option be added through workflow builder?
2 votes -
Using a standalone RingCentral email domain
Provide business email capabilities to its customers, directly through a standalone RingCentral domain for a business email to avoid spam and scams associated with personal emails.
2 votes -
Add Website/URL Field When Adding New Contacts
Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts
4 votes -
"Every 3 days" option in Customized workflow
The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
They don't want to create multiple workflows per patient.2 votes -
Download Teams messages, including all reactions, images, files, and other documents shared within those messages.
I have not been able to find a simple solution to download our Teams chat history. I am aware that I can download the Teams messages in the app settings, but it only saves as a .json file, which is not useful for my purposes. Requesting a complete data download of our Teams messages, including all reactions, images, files, and other documents shared within the messages?
3 votes -
New template for Workflow Builder
we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.
2 votes -
RC for MS Dynamics - SMS features
Need to have an autoMark Complete within 24 for the Activies in the Timeline and Regarding disposition for SMS
2 votes -
Ability to Change Extension Number for AIR
Customer want to align the extension code of his AI Receptionist to his Site extension so it would be easier for them to identify the reports and analytics.
Currently we have option to modify the settings for extension number for AIR but getting error message when we try to update it.
1 vote
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