312 results found
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Role-Based Toggle Visibility For SSO Enablement
Problem Statement: Currently, the SSO Enable toggle switch is visilbe to all users regardless of their roles. This can create confusion for users who do not have the permission to modify these settings and may propose a risk for accidential misconfigurations.
Proposed Solution: Introduce a role base visibility logic for the SSO toggle, usign a user settings template to determine visibility based on specific role levels. This approach ensures that only the selected admins etc can view and manage the setting while hiding it from other users and provide more flexibility in managing roles.
3 votes -
User Account MAC/Delete at a Future date
It would be nice if we could set a future date on the Disable User confirmation window, so we can schedule out our MACD's. User will be disabled on X date and time. rather than instantly.
1 vote -
RingCentral App (Integrating Redtail Calendar and Contact Syc)
The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App
Another feature is to sync contacts from Redtail to RingCentral App
4 votes -
Enable Teams Direct Routing 2.0 in bulk.
We need to be able to turn on Teams Direct Routing 2.0 in bulk. Currently we have to check each RC account and then enable TDR 2.0. That takes way too long.
4 votes -
RingCentral Video recorded meeting option to download only audio meeting
RingCentral Meeting has option to download only the audio recording in a recorded meeting. This is a feature gap in RingCentral Video.
3 votes -
Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work
Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.
1 voteWe love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.
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Fax with disclaimer
Attach disclaimer in sending fax
2 votes -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
15 votes -
Allow for Company name to be displayed on SMS
When sending out SMS display company name instead of just phone number.
2 votes -
Ability to View Itemized Bill on the Portal
It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing
2 votes -
Ability to answer Google Verification Calls
We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.
6 votes -
Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory
Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…
5 votes -
Having a "Notes' field under Users General for internal purpose
Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine
5 votes -
Scheduled or time-based triggers in Workflow Builder
Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also
2 votesWe are currently in the process of implementing this and hope to have it released in June.
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Super Admin to access other user extensions access
I hope there is a way for me to view the other user extension access as a Super Admin on the account
3 votes -
super admin can get access to the voicemail of her user's extension member.
super admin can get access to the voicemail of her user's extension member.
10 votes -
Uninstall from all user profiles
Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.
The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.
7 votes -
RingCentral Applications Should Show Common Area Phone Contacts
RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.
1 vote -
caller id info in the call queue pick up member is not showing
caller id info in the call queue pick up member is not showing
7 votes -
RingCentral MVP App Fax Scanning Option
Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.
Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.
1 vote
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