306 results found
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Allow for Company name to be displayed on SMS
When sending out SMS display company name instead of just phone number.
2 votes -
Office 365 presence sync to RingCentral
Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.
3 votes -
Ability to View Itemized Bill on the Portal
It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing
2 votes -
Ability to answer Google Verification Calls
We have identified an issue where our system does not fully support call validation from Google. The problem occurs because Google begins playing the validation code before the call is actually answered. This happens due to the greeting that RingCentral plays before the app or phone starts ringing, leading to the code being provided before the call is picked up.
6 votes -
Sync deskphone corporate directory with that of the Admin Portal's external shared contacts directory
Due to area code, phones don't match numbers calling with numbers in the Corporate Directory. We have a corporate directory set up, but any entries there don't match the numbers that call us, and the names from the directory aren't displayed. I've done some testing with the local directory; I'm very sure this is because it sees the number with an area code as different from the same number without it (For example, it would see 01234 567890 and +441234 567890 as two different numbers and not match them) But attempting to edit the corporate directory with 0's instead of…
5 votes -
Having a "Notes' field under Users General for internal purpose
Having a "Notes' field under Users General for internal purpose. Maximum of 512 caracteres will be fine
5 votes -
Scheduled or time-based triggers in Workflow Builder
Triggers for workflows are around sms and calls, would be nice if I could trigger based on date and time as well. Like at 4pm say "Please check your time cards before leaving for the day team". I could do something like this via tasks and calendar but like the idea of being able to use it here also
2 votesWe are currently in the process of implementing this and hope to have it released in June.
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Super Admin to access other user extensions access
I hope there is a way for me to view the other user extension access as a Super Admin on the account
3 votes -
Uninstall from all user profiles
Current methods allow for IT to uninstall the RingCentral EXE app from one user/profile (ie the logged in user) but there should be a method to allow IT to uninstall/remove the EXE from all users/profiles that could exist on a machine.
The new MSI deployment tool allows IT to centrally deploy the EXE so it would be preferred to enhance this same tool vs a separate tool for uninstalls.
7 votes -
RingCentral Applications Should Show Common Area Phone Contacts
RingCentral App users are expecting to see in the company contacts list the common area phone numbers. Please refer from the list of contacts in RingCentral Service Web.
1 vote -
super admin can get access to the voicemail of her user's extension member.
super admin can get access to the voicemail of her user's extension member.
9 votes -
RingCentral MVP App Fax Scanning Option
Customer scanning prescriptions direct via RingCentral MVP App for fax attachment. He is looking for the option on scanning that can choose greyscale; black&white; etc. A feature he found from RingCentral Phone for the desktop app.
Attached sample scanned from MVP desktop app & from RC Phone for the desktop app.
1 vote -
RingCentral MVP Desktop App Outbound Click to Dial via Run Command Setup
Customer is looking for this feature which, he is claiming that it was existing before.
Issue : RingCentral Outbound Click to Dial via URL is Broken
Steps to replicate :
1. He opens command prompt or the RUN black box.
2. He submitted URL link that will dial out, together with the extension number users would like to reach.
3. Example : tel://8005958110,,2,,60128#,1
4. It should dial via the RingCentral MVP App and it should connected to the correct extension.1 vote -
Feature Request : Block Telemarketers/ Telesales from Calling their Numbers
Feature Request : Block Telemarketers/ Telesales from Calling their Numbers
Details : Wants to Block All Telemarketer calls from their Business due to them causing nuisance
Brand : BT Business
4 votes -
caller id info in the call queue pick up member is not showing
caller id info in the call queue pick up member is not showing
6 votes -
Option to customize help buttons on the app.
The option to redirect users to our preferred help link or url.
1 vote -
Add-in for MS Exchange 2019
RingCentral Schedule Add-in for MS Exchange 2019
4 votes -
how can we get rid of the intro that promps you to speak to an operator as we dont have one and just have it say the directory and choose
how can we get rid of the intro that promps you to speak to an operator as we dont have one and it goes to the wrong person when there is no operator. we are really just trying to simplify this.
2 votes -
Ability to disable pop up rating after sending sms
ability to stop or disable the pop up rating every sending and receiving a text message on Ring central app
2 votes -
Answering Service
We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.
2 votes
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