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306 results found

  1. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    11 votes
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  2. RingCentral App (Integrating Redtail Calendar and Contact Syc)

    The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote
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  3. Warm Transfer call for Yealink T4*U and T5*W

    Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  4. download ringcentral app using m3 chip

    app for m3 chip silicon

    1 vote
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  5. Single Sign on Option - for Google

    The three button options to sign in that are now displayed on the login page are the Single Sing-on button, the Apple button, and the Google button.

    The customer wants the view that was previously displayed to them, which was a sign-in page with just the Google button.

    2 votes
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  6. Sync MS Teams users Direct Routing with out e5 licenses

    As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.

    As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.

    Customer would like to eliminate the need for E5 license to sync direct routing

    1 vote
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  7. User profile photos

    Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.

    1 vote
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  8. Personalise company caller ID for outgoing calls

    An app that helps a company create and attached company name to out going caller id.

    3 votes
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  9. RC Phone

    Bring back the RingCentral Phone app. The new app is too convoluted and the UI is terrible. It is more capable and I personally use it because I need more features than most of our employees. Most of our employees just need to open an image that was texted in or listen to a voicemail. The old RC Phone app was super simple and easy and the UI was simple and straightforward. They could fax and handle texts and clear their call logs/voicemails easily. The new app is all over the place and 90% of our employees will never use…

    2 votes
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  10. Portal doesn’t have a contacts for whole server

    • Need admin portal enterprise contacts

    • when on app someone answer phone call it comes as missed should be answered another device

    1 vote
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  11. Can Ringcentral integrate a process where the system will also be able to send email notification from the IVR when the call is missed e...

    ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes
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  12. I NEED MY APPLE WATCH TO HAVE RING CENTRAL APP SO WE CAN READ OUR MESSAGES.

    APPLE WATCH AND RING CENTRAL APP

    2 votes
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  13. Could you make a way to add our own custom emojis?

    We like to use the office dog and funny moments from meetings as emojis :)

    1 vote
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  14. Calling all Phone Numbers at Once for Emergency Purposes

    We’re looking to see if RingCentral would facilitate an emergency communication by having the ability to call everyone simultaneously within our system.

    5 votes
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  15. User with Standard(inernational) role not able to dial international call from Call Queue

    User with Standard (international) access, not able to dial international call from call queue

    3 votes
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  16. Report/Data of the calls we received from all countries

    We would like to get a report/data on the number of calls we are getting/receiving from all countries.

    2 votes
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  17. Allow directory sync API for RC Contact Center to sync custom fields/directory names.

    In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes
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  18. How do we mirror our google domain line that we use as our main number as our caller ID phone number instead of the Ring Central Number

    We use several google lead source phone numbers and once of them is our publicly listed main number. How do we Mirror the google number for our outbound Caller ID instead of ringing through with the Ring Central number

    1 vote
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  19. Want to be able to upload more than 1,000 contacts | Yealink Phones_BT Account

    BT Feature Request : to be able to upload more than 1,000 contacts | Yealink Phones_BT Account

    Significance of the feature : Have a lot of clients and currently has at least 2,500 contacts that they need to upload on the device.

    Current behavior : Uploading File that has more than 1000 Contacts will go through with no error, but will only display 1000 contacts.

    Brand : BT Business

    1 vote
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  20. Prevent users from downloading marketplace apps

    The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    3 votes
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