130 results found
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Migrate Call Queue to MS Teams PBX
RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX
1 vote -
Choose default Tab in Teams 2.0 Integration
I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.
5 votes -
DND status on RC, but not on Teams
Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).
1 vote -
RC App Chat within MS Teams Embedded Dialer
Within the MS Teams RC Embedded Dialer app 2.0 can the RC App Chat be added? I use Teams and RCA to talk to both sets of customers and it would be great to work within one app and not both. So I can have all my RCA chats and groups with customers and RC staff as well as my Teams chats.
2 votes -
Call Waiting for Teams Embedded App while on Teams call/meeting
RingEx has a feature so that, when on a call, there's a tone instead of a full ring. This functionality should be extended to the Teams Embedded App, i.e. to detect if the user is on a Teams call/Teams meeting and provide a polite notification if on a Teams meeting.
3 votes -
MS Teams Embedded APP - Presence Sync
I would like the MS teams presence sync to be available for user level instead of organization wide.
3 votes -
MS Teams RingCentral Cloud PBX Outage Status
I'm sure several companies must now have Microsoft Teams integration via RingCentral Cloud PBX, but there's no Service Status for if there are any outages or failures going on. This would help us determine if there's a global outage so that we submit tickets accordingly
2 votes -
Ability to automatically move scheduled meeting to Teams
I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"
1 vote -
1 vote
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microsoft teams integration call by searching the name
Cx wants to be able to call the extension on the RC side by just searching the name on the MS teams
2 votes -
Teams 2.0 dialler option for CRM integrations
Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's
5 votes -
Incoming Call / Notification in MS Teams
While testing inbound calls into my RingCentral extension, I noticed that I do not get notifications on my cell phone's MS Teams with the RingCentral embedded app. If I log in to the RingCentral mobile app, I do get notified but only on the RingCentral mobile app.
2 votes -
MS Teams embedded app to include chat and video
Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.
11 votes -
MS Teams embeddable app to choose default tab
Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.
3 votes -
Teams integration is great but does not stand alone on its own
The only thing we found was the Teams integration is great but does not stand alone on its own. For us and they way we work, if the RC app has to be installed along with the plug in to work with Teams, it almost is not needed since the RC app has to be there anyways, we feel it would just be more beneficial to just use the RC app on its own.If there is a way for it to stand alone on the Teams RC app on its own, we would be more wanting to use it
1 vote -
Add an unread Inbox notification counter to the MS Teams Embedded Dialer main icon in Teams
Use Case: Employees use MS Teams as their primary collaboration and video conference tool. RingCentral is the phone, SMS, and fax service provider. Employees rely on RingCentral's MS Teams Embedded Dialer.Problem: Employees don't have a way to quickly determine how many unread messages they have by looking that the RingCentral icon in Team. If they a user walked away from their desks for a few minutes, they may have missed a critical SMS, voicemail, or fax that needs to be responded to urgently.Feature request: Add an unread message counter to the main icon of our MS Teams Embedded Dialer. This…
3 votes -
Meetings on MS Teams
have a dial-in number provided when we create new meetings in teams.
3 votes -
Real-time Translator Be Included on MS Teams-RingCentral Integrations.
The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations
2 votes -
MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out
MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out
25 votes -
Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.
Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.
2 votes
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