Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

115 results found

  1. Meetings on MS Teams

    have a dial-in number provided when we create new meetings in teams.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  2. Real-time Translator Be Included on MS Teams-RingCentral Integrations.

    The feature is already available as an add-on service with MS Teams. This should be included on the RingCentral-MS Teams integrations

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  4. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  5. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users

    RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
    per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
    RC SE installed MS Teams embedded for 6 users (see image 2)
    Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
    Scott Jiang What is the criteria…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. Video Calls/Meeting for Microsoft Teams Integration

    In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  9. To enable Blocking of Calls to MS Team directly

    To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  10. integrate the RingCentral Messages chat feature into MS Teams

    We have some who use Teams and we see we can integrate calling but we would like to have all chat messages sent through RingCentral to show up in Teams like the calls do. Is this possible?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. Embedded Dialer for MS Teams: Add Call Queue Manager/Live Reports visibility

    The request is to add a "Call Queue Management" tab to the Teams Embedded Dialer experience that shows all the queues and subsequent agents. Additionally, give that same tab a view into Live Reports and allow the queue manager to select a dashboard that they have permission to use. This will give managers a quick way to look at what Call Queue agents are available, see a Live Reports Dashboard with Queue Stats, and make adjustments to Call Queue agent availability as needed within the Teams Embedded Dialer integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. Show Microsoft Teams AD information for caller instead of extension only

    We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.

    The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  14. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…

    27 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  15. Cloud PBX for Teams integration Sync Module for Multiple PBXs

    In the Cloud PBX for Teams portal, the new Sync Module only works for a single PBX customer meaning that a customer that has offices internationally cannot use it. This could prove to be an issue for Enterprise customers, who may feel that the current integration causes too much manual work.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  16. MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

    As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active RC members and excludes personal contact phone numbers or any contacts other than Ring Central members. Its frustrating for my users to have to go back and forth between the RC Desktop App and the MS Teams integration to do searches, when the point of an integration is to have everything centralized in one place. I called support and…

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  17. Sync TELUS Business Connect voicemail to MS teams

    Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  18. MS Teams RC "Embedded Dialer:" Remove secondary dialer for DR users

    Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. MS Teams RC "Embedded Dialer" Application: Coaching/Call Monitoring functionality

    Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  20. BT Cloud Work for Microsoft Teams

    Details : Customer would like to integrate MS Teams with BT Cloud Work. They've downloaded the app and connected it, but when they try to use it to make calls it asks the user to download the RingCentral App (they have the BT branded app installed). If they download the RC app it doesn't allow them to log in.Significance of the feature : Customer advised that they use MS Teams a lot for their business and would like to integrate it with BT Cloud WorkCurrent behavior : Microsoft Teams embedded dialer is only available for RingCentral accounts

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
1 2 3 5
  • Don't see your idea?