1783 results found
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Ability to install the RingCentral app twice on the same device to log in with a different extension
The user would like to have two RingCentral applications on a single mobile device. She prefers this over using the "Switch Account" option, as there's a high chance she may still miss calls, SMS messages, or faxes. She wants the ability to download and install the same app again in order to log in to a different extension.
2 votes -
Add an Integration with Autotask PSA
We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.
2 votes -
Salesforce export calls
Export all the outbound phone calls and UUID integration on salesforce and also to backfill the data into salesforce
1 vote -
Ability of the system to update E911 automatically after outages
Ability of the system to update E911 automatically after outages
1 vote -
MS Teams Presence Sync
Improve the ability to authenticate the MS Teams presence sync using teams admin and user admin credentials instead of global admin .
5 votes -
Yardi CRM
We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we…
5 votes -
Upload bulk Contacts on RC Admin Portal
Upload bulk contacts on RC admin portal with less restrictions or offer more flexibility on the requirements. Allow special characters such as parenthesis or dashes to avoid tedious modifications on the file.
Additionally, please improve the upload time as well6 votes -
Busy versus Set Status Message dichotomy
Enabling Messaging in RC seems to force the application to have only: Available, DND and Invisible while giving the Set Status Message option. By disabling Messaging, users gain Busy as an option (in addition to Available, DND and Invisible), but then lose the Set Status Message. When trying to set up the Presence link between RC and Team, the vast majority of actions seem to rely on setting Busy as the status and simply do nothing when there is no Busy status available. DND will replicate across Teams and RC, but that's about it.
It would be great to have…1 vote -
RingCentral for Zapier Call Recording link
Requesting to get a clickable link to play the call recording in Zapier
1 vote -
Salesforce transferring call
Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.
1 vote -
Salesforce volume
Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised
1 vote -
Integrate with Leap legal software
Please set up connector for Leap Legal Software
2 votes -
Zapier
Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)
1 vote -
IDP changes
Ability to stop the changes made by their IDP
1 vote -
Disable ability of user to transfer/ forward call
Ability to restrict / disbaled transfer to their personal number/ cellphone number
1 vote -
Rc for Hubspot bulk SMS
Send bulk SMS using RC for Hubspot
2 votes -
Capability to block users from installing add-ins from apps gallery.
Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.
1 vote -
RC for Hubspot - AI Transcript
We have downloaded the Hubspot plug-in for the desktop phone app. However, we are not seeing where to activate the AI Notes or transcription option for the plug-in. Hubspot allows for transcription, so we are looking for a better understanding of how the plug-in works in relation to transcription
7 votes -
non-auto updating msi version of the desktop app
Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.
17 votes -
Motility Software Integration
CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.
1 vote
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