839 results found
-
Sync RC status with Microsoft Office (Teams/Outlook)
As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:away from our desk on lunch or breaksin a meetingon a phone callWe use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call. It is also an ongoing issue of receiving RC calls while on internal Teams calls.We want our RC users to look at the RC HUD and choose who is available. To go…
113 votesGA in 2H 2023.
-
Reduction of RC App-Cloud interface complexity
The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…
96 votes -
Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Add Google/Outlook Contacts to RingCentral App
Add the ability to import Google contacts or Outlook contacts, just like in the RingCentral Phone app. I see an option to add calendars from those services, but not contacts.I have all my Google contacts in the Phone app, but when I look at texts in the RingCentral app, all I see is the phone number. This results in me using two separate apps, receiving two streams of notifications, and having to clear out two sets of unread message/call flags in order to easily make calls, send texts, and communicate with my team.
32 votes -
Additional features For Zendesk Integration
Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 options available from within the calling option of the addon, whereas in Zendesk you only have 3. If customer is mainly in Zendesk app, they still need to toggle between RC App and Zendesk for it to work, this can get a little confusing for them if they are using a single screen. Its…
32 votes -
Warm Transfer in Chrome Extension
Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer
30 votes -
Power Automate Integration
Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…
28 votes -
Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)
With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…
27 votes -
Support for Azure & Windows 365 VDI environments
Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.
24 votes -
MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out
MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out
23 votes -
Hubspot integration - Log all calls regardless if RingCentral & Hubspot browser is closed + Missed calls for call queues
The new RingCentral for Hubspot Chrome Extension does help in logging some but not all calls. If you are out of office, not logged in (aka after business hours) and/or hubspot is not open at all times... then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in our Hubspot CRM. This causes gaps in the visibility of our customer interactions and communications. Also, missed calls into a shared phone number/call queue do not log into Hubspot or if they do it…
23 votes -
Sync Teams Status with RC Status
As a company we rely on our Microsoft Teams status (NOT RC) to let staff know our availability and more importantly to route external calls to relevant call queues\voicemails, etc. when unavailable or on a call. We use RC Teams embedded dialer app to make\receive external calls. DND is the only Teams status that sync's across to RC and drops that status into DND which will achieve the desired result of forwarding calls on for answer via call queues etc. I would like to see the following Teams statuses achieve the same thing. Specifically Appear offline, In a meeting, On…
23 votes -
Integration with Calendly
Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.
17 votes -
Hubspot Extension - Edit Ringtone & Ringtone Volume
The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…
17 votes -
Streaming music to be played to users on hold; music needs to match what's being played in store
Note, each example uses a different type of streaming music. If this item is considered, we could offer a "one size fits all" option that the customer could choose to implement. We are not advocating for every individual instance
15 votes -
Ring Central Sync with Salesforce Contacts
I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris
15 votes -
Connection and synchronization of a company telephone book
Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc
15 votes -
RingCentral for SalesForce: display "called to number" "call queue" information
for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.
14 votes -
Monday.com Integration
You have several other CRM/Collaboration softwares. I would like to suggest Monday.com
14 votes -
Add Acuity Integration with RingCentral Meetings
We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below""In Acuity (acuityscheduling.com), there is a section on the left nav for Integrations. It is currently integrated with Zoom, so when I go to tie calendars to Zoom to autogenerate meeting links, there are very limited staff options as we now have Zoom through RingCentral. Is it possible to redo the integration with the RingCentral info instead?It is possible that this feature will be included in a future release"We would like to request this feature.Thank you.Bill
14 votes
- Don't see your idea?