1561 results found

1. Remove nonsense webpage when RC Desktop plugin fails

   Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
   Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
   Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
   Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
   We have a thousand non-technical users in this position.

   Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

   We are currently working on a re-direct but this really should not be our job .........

   Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
   Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
   Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
   Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
   We have a thousand non-technical users in this position.

   Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

   We are… more

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   21 votes

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   New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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2. Contact synchronization with my CRM

   This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

   • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
   • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

   We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

   If you need this capability, please vote for this idea! Also, leave a comment below mentioning which CRM you use.

   This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

   • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
   • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

   We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

   If you need this capability, please vote for this idea!… more

   37 votes

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   Under Review  ·  11 comments  ·  Integrations: Other  ·  Delete…  ·  Admin →
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3. Need RingCX for CTI to support automatically moving a Task from a converted Lead to its Contact

   Use case:
   Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
   Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
   Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already been converted, the call record (task) doesn't show up under the lead either.

   Use case:
   Reps qualify leads in Salesforce. When a lead is qualified, they convert the lead into an account/contact/opportunity and transfer the call to account execs.
   Often times, when an account exec gets the call, the record associated with the call in the 'Name' field is the lead record instead of the contact record. When the call concludes, a task is created automatically where the AE sets the call disposition and adds any relevant notes.
   Since the Name (whoId) is the lead, the call record (task) does not show up under the contact's activity and since the lead has already… more

   13 votes

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4. Allow for Call Transcripts to be Backed Up via RC Archiver

   We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

   18 votes

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5. Jobber integration for App Connect

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer and would like to see this integration prioritized, we encourage you to vote for this idea.

   We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.

   We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer… more

   29 votes

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   Under Review  ·  7 comments  ·  Integrations: App Connect  ·  Delete…  ·  Admin →
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6. RingCentral for HubSpot Mobile Experience

   Provide a mobile experience for RingCentral for HubSpot

   18 votes

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   Under Review  ·  8 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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7. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts
   18 votes

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8. Unknown Contact Creation

   Provide more settings to be able to turn off contact creation for unknown numbers

   17 votes

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   New  ·  4 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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9. Call Recordings in Hubspot

   Implement Call recordings in HubSpot for playback

   15 votes

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   5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGeorge (Product Manager - Analytics, RingCentral) responded

   Call Recordings for RingCentral are available for playback within the HubSpot ecosystem for each call recording and object that is created with a recording. The recording is always stored on the RingCentral side and is not available to be stored within the HubSpot environment due to storage limits

10. Remove the RingCentral notification from the Teams app activities channel

    The end-user prefers not to have RingCentral notifications on their Teams app activities channel. Currently, we do not have the option on RingCentral side to remove or disable it.

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    3 votes

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11. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

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    19 votes

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12. HubSpot Video Meeting Scheduler

    RingCentral for HubSpot should work with the HubSpot meeting scheduler to automatically update calendar links and meeting invites

    11 votes

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13. RingCentral Pop-up modification in Salesforce

    Salesforce integration with RingCentral, they want to edit and modify the RingCentral pop-up softphone to have the same fields as the Log A Call option in Salesforce, wants to add Last Touchpoint and other customer details for more simpler use

    4 votes

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14. RingEX for HubSpot: Conference Call Capability

    Ability to have conference calls within the RingCentral for HubSpot Integration

    9 votes

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    Under Review  ·  5 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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15. Hubspot Voicemail Integration

    HubSpot integration with Ring Central should provide voicemail logging. All businesses want to know if their customer leaves a voicemail. The HubSpot native caller has this integration and the system natively supports recording voicemails, so there should be a means to do similar with the Ring Central integrations.

    6 votes

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    Future Consideration  ·  2 comments  ·  Integrations: HubSpot  ·  Delete…  ·  Admin →
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16. HubSpot: Automatic Ticket Creation

    Create tickets automatically for calls using the HubSpot Integration

    10 votes

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17. App Connect : multiple contacts

    Auto log calls to all matching contacts (multiple contacts)

    7 votes

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18. Call Park for RingEX HubSpot

    Allow users to park calls within the Integraiton

    7 votes

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19. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
    • Ensure the preview window loads properly and does not freeze or display outdated information.

    Business Impact:

    • Users rely on accurate caller information for timely and efficient customer engagement.
    • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

    Environment:

    • Integration: RingCentral for HubSpot
    • Affected Users: Multiple HubSpot users handling inbound calls
    • Behavior: Intermittent loading issues and outdated caller data in preview window

    Description:
    Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

    Current Behavior:

    • The preview window shows the last received call information instead of the new incoming call.
    • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

    Requested Enhancement:

    • Modify the RingCentral for… more
    4 votes

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20. User Context Logging for SMS in HubSpot integration

    By design, the system displays the following format after a text message is logged (either automatically or manually) through the RingEX for HubSpot dialer:

    [Inbound or Outbound] SMS from SMS +16500000000 (+16500000000) to Ian Christopher Santos (+16500000000)

    It would be great if we have the option to display who logged the text message, similar to HubSpot’s manual log option (Contact record > More > Log SMS), for reporting purposes.

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    4 votes

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