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1415 results found

  1. Add Website/URL Field When Adding New Contacts

    Hi, I have integrated my google contacts with ring central. There are some fields missing. Every one of my contacts has a webpage / URL. In my ring central contacts I do not see this and I am unable to add webpage / URL for my contacts

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Audit Trail search on how the user logged in? Was it SSO or native credentials?

    Within the Audit Trail we would like additional login information on how the user logged in. Whether it was by SSO or native credentials.

    1 vote
    New  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  3. RingCX Create workflow

    Ringcx

    When creating workflow and costumer like to merge a new created or exciting workflow ,the would like to have to option to merge with other flow
    As for now this option is not available

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  4. Correct information logging for AppConnect (PipeDrive) for Beetexting SMS

    The customer would like to be able to log the correct information (i.e., the correct senders) for shared SMS in Beetexting. This would be helpful for organization and data retrieval purposes. This can greatly contribute to internal workflow for companies that utilize the following CRMs and applications.

    6 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  5. RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI

    Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.

    They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  6. Change the number off repeating prompts in IVR before net action

    We would like to have the option to change the number off repeating prompts before the next action
    in our IVR menu
    Min 1 repeat to max 10

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. RC App Connect

    Best method to deploy the RC App connect to our current users in bulk.

    Standardize the settings for deployment as I have them functioning in my current test environment.

    3 votes
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  8. RingCX for Zoho Embedded Agent - Outbound Dialer, Lead List Mapping

    RingCX for Zoho Embedded Agent - Enable the Outbound Dialer (Preview/Progressive) Lead List to be mapped and seen within the Zoho Embedded Agent. This will enable the agents to see the data, versus not being able too and going in blind.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. option to log the call along with the voicemails in HubSpot

    RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.

    2 votes
    New  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. Ability to remove/modify options on Call logs on Salesforce CTI

    Enable a feature wherein users are able to modify to remove/add options on call log

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. Bulk Edit of Users for Integrated Microsoft Teams

    We'd like to request the ability to use the Bulk Edit feature for user management in environment integrated with Microsoft Teams. Currently, since SCIM is enabled, Bulk Edit is disabled, which significantly limits our ability to manage users efficiently.

    Even with SCIM enabled, there should be an option for admins to perform bulk edits when needed. Introducing this capability would greatly improve administrative efficiency and enhance the overall user management experience.

    2 votes
    New  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  12. Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app

    Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Warm Transfer call for Yealink T4*U, T5*W and W7*P

    Warm Transfer call for Yealink T46U, T48U, T57W and W76P
    Feature Request : Warm Transfer call for Yealink T46U, T48U, T57W and W76P

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U, T57W and W76P

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  14. To removed recruitment and staffing offers from Prohibited campaigns

    Customer need to have sms feature for his recruitment and staffing business

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. auto reply sms for new customers

    for the system to send automated text to customers once the system detects they are a new patient

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Text message templates in RingCentral for HubSpot CTI

    Looking for an option to have the 'Text message template' or 'Use template' when sending SMS using the RingCentral for HubSpot CTI.

    Currently, this feature is not yet available in the integration. It is only visible in RingCentral standalone application.

    2 votes
    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  17. Time Based Call Routing in Visual IVR editor

    Please add date/time and formula based call routing in visual IVR setup.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Automatic resending of failed faxes

    To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts.

    Ability to keep live(auto) syncing with ring central and beetexting contacts, using google contacts as default

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  20. SSO log in

    Option to sign in directly to app.ringcentral.com or RC app via IDP-initiated SSO

    1 vote
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?
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