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1396 results found

  1. Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    2 votes

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  2. Option to log a call to a case or project in Netsuite x RC App Connect

    2 votes

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  3. Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    2 votes

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  4. Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

    1 vote

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  5. Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes

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  6. Transferred calls returned to transferor if the receiving extension does not answer.
    For example, Extension 1000 transfers call to Ext. 1007 - Ext. 1007 does not answer. Call gets returned to Ext. 1000.

    1 vote

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  7. RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.

    1 vote

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  8. Please add the Infor Cloudsuite CRM

    1 vote

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  9. Let's say I have four lines in my phone. If I make a call from the first line, the customer should see the number of group one. If I make a

    1 vote

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  10. Integrate 'Charity Log' CRM system with Ring Central

    1 vote

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  11. Enable user to have option to resize RC for Salesforce Dialer

    1 vote

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  12. If I'm in an external stakeholders meeting, I would want not only my RC for Teams App to show I’m busy, but also my Ring Central App. It should behave the same as if I was on a PSTN call.

    Is there a reason why it doesn’t behave the same?

    1 vote

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  13. Customer would like the ability to manage voicemails directly within the Salesforce applet instead of relying on email delivery, which currently provides only a link rather than an attached file. He is requesting a voicemail queue feature within Salesforce that allows users to view, prioritize, and play voicemails directly from the applet, similar to how calls are managed. This would streamline workflow, improve efficiency, and eliminate the need to switch between platforms to access voicemails.

    1 vote

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  14. Enable users on Salesforce to select all numbers associated to the account and not limited per extension

    2 votes

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  15. We are not seeing Search results when we search for an External Shared Contact Directory in the Salesforce Softphone. They show up in the RingCentral App outside of SalesForce but not getting any results in the Softphone in Salesforce.

    1 vote

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  16. integration with shopify so all customer communication can sync within the shopify platform

    1 vote

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  17. Curve Dental is a leading Practice/Patient Management Software for Dental offices. We use Curve dental in two of our offices, and while there are other communciation providers integrated with Curve, RingCentral, despite being a great solution, is not. RingSense & RingCentral features are deeply limited without such an integration. Please consider integration, it'll bring 1000s of deep pocketed, low touch small businesses in the fold for RingCentral very quickly. These people are paying $500-$1500 per month to other providers for very limited functionality!

    1 vote

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  18. Enable the user, when searching, to show a specific Global Address List or anything similar feature that would either save contacts as Favorites or create Personal/Other contacts

    2 votes

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  19. RingCentral's rate limiting renders the API of limited use compared to competitors. Having worked with Twilio, Shopify, BigCommerce, Google, and many other players in the e-comm space, I can easily say RingCentral's API is the worst due to these limits. Even the stated rate limit/extension/minute fails when implemented properly and you must apply second level organizational limits on top of that. I, and many others, would benefit from more useful limits and ultimately, this would make RingCentral more competitive.

    1 vote

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  20. Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

    2 votes

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