1585 results found
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Shared Fax Line on MS Teams Integration
To have a feature of having a shared fax line/view for multiple users on MS Teams integration
1 vote -
archiver
Using the Archiver feature, specific to Smarsh it would be very helpful if you can customize the data or make certain data fields more descriptive when sending the data to Smarsh. Currently the data is sent as is and once the data flows into Smarsh many of the data fields are blank are use general terms. For example, allowing for the users first name and last name to flow through would be extremely helpful.
3 votes -
Call connector for Caret Legal
Please setup a call connector for Caret Legal (Formally Zola Suite).
1 vote -
oData
Create an oData link so that data can be exported to a spreadsheet easily and/or connected directly to Bi Tools
1 vote -
Integrate Text messages with 3rd party network monitoring APIs
Allow integration of 3rd party apps like What'sUpGold or other network managing/monitoring solutions to regulate and tie a text message to and email alert - to call and leave a message or send a text message alert (voicemail transcription). For example device XYZ alerts on ABC network management/device management alert - send a email + text notfication to IT admins or on-call. This way the Ring Central can be a part of helping the security teams/community help be part of network support analytics and notification measures.
1 vote -
hand cursor
1-27-26: The latest update of the RingCentral app changed the mouse cursor from my arrow to a hand. And now myself and several team members keep selecting the wrong person to glip. This is because the tip of the hand does not select the name like the arrow does - you have to put the middle of the hand over the name to select it. It's quite annoying. Please give an option to change the pointer to an arrow versus the hand. Thank you.
1 vote -
Hubspot Automatic Transcription
To have the transcription available under the Activity section, not just limited to the dial pad view.
1 vote -
Request to have internal calls notify in the RingCentral Plugin app for Teams, while external calls notify through the RingCentral app.
One user has requested that internal calls trigger notifications in the RingCentral Plugin app for Teams, while external calls trigger notifications from the RingCentral app.
1 vote -
Enable Saleforce activities to be related to Cases
Enable a feature where call logs/activities have an option to be linked to a Case within Salesforce
1 vote -
AI Receptionist Calls posting to Clio via App Connect
I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.
1 vote -
RingCX for Hubspot that would allow them to log calls that end abruptly
RingCX for Hubspot that would allow them to log calls that end abruptly
They wanted a feature that would allow them to log calls that end abruptly, where the agent is unable to select a disposition to record the call.1 vote -
Preserve Dynamics contact names in SMS conversations within the RingCentral–Microsoft Dynamics integration.
Issue:
When users send SMS messages via the Dynamics integration, selected contact names revert to displaying only phone numbers after the message is sent. This occurs across all users and contradicts documented expected behavior.Requested Enhancement:
Ensure Dynamics contact names persist across SMS conversations, conversation lists, and logged records for the full SMS lifecycle.6 votes -
intergerate Odoo
Is there a way that we can add Ringcentral to Odoo without going through the third party (Odoo RingCentral Integration by Serpent Consulting Services Pvt. Ltd.)
1 vote -
Phone Call activity logs in Dynamics
We have integrated RingCentral with our Dynamics 365 Sales CRM. However, when we make a call through the RingCentral app, it is being logged as a Task instead of a Phone Call activity in Dynamics.
We have already completed the following steps from our end:
- Signed in to the RingCentral Integration Console.
- Selected our Dynamics 365 account from the connected integrations list.
- Enabled the Activity Sync toggle under Activity Sync preferences.
- Configured the call logging preferences, ensuring the Call Type includes the required call types to be logged as Phone Call activities.
- Set the contact matching preferences for unknown numbers…
1 vote -
All audio sources not working in RingCentral app inside the Citrix
Currently, the Citrix SDK implementation does not allow for playing sound on specific local audio devices in the RingCentral app inside the Citrix environment/plugin. Please consider on adding this feature.
1 vote -
Remove some of the navigation items from the Ring Central for Salesforce Page
Option to remove some of the navigation items from the Ring Central for Salesforce Page but they are locked, since it is a managed application.
2 votes -
Add Text Option
Adding text option as it is requested by a lot of callers who call in to our tech sales support line. Other customizable options for user support.
1 vote -
SERA
Integration for SERA HVAC/Home service CRM to function and be fully integrated with RingCentral.
1 vote -
Add HouseCallPro
We are using HouseCallPro as a CRM system and want to have it integrated with RingCentral
1 vote -
Hubspot Click to SMS in contacts
click to SMS from contacts phone numbers
1 vote
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