835 results found
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Add Specific Paging Groups as a button
Add Specific Paging Groups as a button. Configure a button to page a specific paging group created in Ring Central Admin portal.
1 vote -
Mass texting using RingCentral for Salesforce
It would be great if we had the option to send mass text in RC for Salesforce integration
Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS
2 votes -
super admin can get access to the voicemail of her user's extension member.
super admin can get access to the voicemail of her user's extension member.
1 vote -
Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
2 votes -
Create a single task for queue calls | RingCentral for Salesforce
Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.
2 votes -
Integrate with Less Annoying CRM
LACRM (Less Annoying CRM) is a web base platform rather than an application or program.
1 vote -
MS Teams Embedded App to work with Chromebooks
The RingCentral plugin for Teams requires users to install a plugin that only works for Windows and Mac machines.
It would be great if there is an alternative to use the plugin on Chrome OS devices.
2 votes -
Option to use Picklist (Multi-select)
Currently, we can only use the 'Picklist' data type when creating tasks or dispositions when logging a call.
It would be great if we also had the option to use the 'Picklist (Multi-select)' data type just like with other carriers such as Tenfold.
2 votes -
Limit the Call Handling to Super Admin Only - Limit App Settings
We want to limit the USER APP settings to be changed. Only the Super Admin should have the ability to change Work Hours and After Hours.
Currently, we turned off all User Settings in Roles but the User was still able to edit.
1 vote -
Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
2 votes -
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Feature Request: Enhanced Device Presence and Call Monitoring for Mitel 6930 IP Phone
Current Behavior: Mitel's device presence features allow users to see the availability of colleagues (busy, idle, etc.). However, there's limited functionality for monitoring incoming calls on another user's phone.
Desired Behavior: Enhance device presence and call monitoring capabilities for the Mitel 6930 IP Phone to include:
Caller ID with Name Display: When a call rings on a monitored extension, the Mitel 6930 displays the caller's name alongside the number on the monitoring phone.
Optional Alert Options: Allow configuration of visual (e.g., blinking light) or audible alerts on…
2 votes -
Ability to pop-out embbeded dialer on MS teams
Customer wants to have the ability to separate the RingCentral embedded dialer on MS teams, like the one we have on RC app where you can pop out the dial pad and move it to separate screen.
1 vote -
RC for Salesforce - Call Routing integrations
Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.
1 vote -
Pager SMS feature
wanted to have the ability to disable and enable pager SMS.
1 vote -
RingCentral Webinar for HubSpot
It would be great if we had an option to use RingCentral Central for Hubspot, just like with Salesforce. https://www.ringcentral.com/apps/office-at-hand/ringcentral-webinar-for-salesforce
4 votes -
Personalise company caller ID for outgoing calls
An app that helps a company create and attached company name to out going caller id.
1 vote -
Presence Sync - RC App call status
I have enabled Teams integration. When I enable Teams Presence sync users are going on Do Not Disturb with out their doing. In the Audit it shows my user toggling on and off DND for these users, I am not. If I disable presence sync, this stops. Is there some sort of setting that is causing this.
Users state they do not have any calendar items that would be setting them to be busy.1 vote -
RC for Salesforce - Web Automation for SMS
We would like a walk through to describe how this can be accomplished.
Need notifications for new web submissions. Preferably via in Salesforce SMS message through Ring Central.2 votes -
Option to increase the size of the CTI dialer
It would be great if we had the option to increase the size of the CTI dialer using RingCentral for Salesforce. This way, we will be able to complete the notes while logging the call without scrolling up or down.
It's very convenient if we can increase at least the height of the dialer.
2 votes -
RC for Salesforce - Tasks creation
How do we prevent tasks from being created for missed calls? We only want to create a task when a call is answered. In the Auto Save Setting, Pop matching Salesforce entity record on call is set to answered. Auto-create call log-on is not checked. What setting do we need to update to avoid creating Tasks for missed calls
2 votes
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