1831 results found
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New template for Workflow Builder
I'd like to suggest a feature that would help us manage missed calls and unanswered SMS more efficiently.
Missed Calls: Have a dedicated list of all missed calls that still need follow-up. Once someone calls the customer back and the call is answered, the number should automatically be removed from the pending list. This way, we know the customer has been contacted without manually updating the status.
Unanswered SMS: Similarly, have a list of incoming text messages that haven't received a reply. Once someone responds, the conversation should automatically disappear from the pending list.
Ideally, both lists would update automatically…
1 vote -
integration with chirotouch
Please integrate with ChiroTouch
1 vote -
Call log creation from RingCentral to Salesforce
Have an option to have the call logs from RingCentral be created as Interaction and Interaction Summary records in Salesforce, rather than as Task records.
We are using Salesforce Financial Services Cloud and would like to understand whether RingCentral provides out-of-the-box (OOB) integration to support these record types, or whether its standard integration supports call logging only through the Task object.
2 votes -
Salesforce custom call center / cti
Customer requesting to support their customize call center / cti
1 vote -
RC for Salesforce - Outbound Caller ID
Our phone numbers already have names assigned in RingCentral, but the Salesforce dialer’s “From” dropdown labels them “Direct,” including numbers assigned to call queues.
Can the dropdown display the phone number label or queue name instead? Agents need to distinguish the enrollment lines and select the correct outbound number.1 vote -
Request to Customize ACO / RingCentral Presence Synchronization Notification Emails
Feature Request Description:
Requesting the ability to customize the default notification emails automatically triggered by Avaya Cloud Office (ACO) / RingCentral Presence Synchronization.
Currently, the notification email content cannot be modified, including the support phone number embedded in the message. This may cause confusion when users are directed to contact an Avaya support number that does not align with the organization's internal support process.
Requested Enhancement:
Allow administrators to customize the default notification email content.
Enable replacement of the embedded Avaya support phone number with the organization's internal Helpdesk contact details.
Ideally, provide granular control over notifications so administrators can…
1 vote -
RC App Connect - Fax
I am looking to integrate RingCentral with GoHighLevel to send faxes directly through our workflow/platform. Could you please clarify if a direct native integration exists between RingCentral and GoHighLevel specifically for outbound faxing, or if using the RingCentral Fax API / Webhooks (or a third-party connector) is required?
Additionally, if API integration is the recommended approach, could you point me toward any documentation or best practices for setting up RingCentral's Fax API for this user case?
Thank you for your assistance, and I look forward to hearing from you soon.
1 vote -
Automatic Package Version Updates for RingEX for Salesforce
Requesting an enhancement to the RingEX for Salesforce integration to support automatic package version updates whenever a new version is released.
Currently, Salesforce administrators may need to manually check the installed package version, review release notes, and initiate updates to ensure they are running the latest supported version. This process can be time-consuming and may result in customers remaining on outdated versions, potentially missing important bug fixes, performance improvements, security updates, and new features.
The requested enhancement would allow RingEX for Salesforce to automatically update to the latest compatible package version or notify Salesforce administrators when an update is available,…
2 votes -
Improve RingCentral Archiver Processing Time to Within 1 Hour
Customers are requesting an improvement to the RingCentral Archiver processing time so that fax data is archived as soon as possible, ideally within 30 minutes and no later than 1 hour.
Currently, there is no guaranteed timeframe for when a fax will complete the archiving process. Engineering has confirmed that while the data will eventually be archived, processing may take several hours.
This delay can create significant business impact for customers who rely on archived faxes for time-sensitive workflows. For example, one customer receives incoming medical records via fax and needs those documents to be available in their system promptly.…
2 votes -
One Click Texting for HubSpot
Now that they legacy Text Messaging card is being deprecated in HubSpot, users will lose the capability of opening a Contact page and clicking one button to send a text. Now users will need to manually type in the Contact's name or number into the RingCentral popup box. It would be nice to be able to have RingCentral recognize the Contact I have open and default to create a new text for them.
1 vote -
Add away status to Teams Intergration
I am looking to add the away status to teams intergration through the Avaya admin portal. I have been able to configure the busy status to work with Avaya but not the Away status.
2 votes -
RC for Hubspot - Softphone features
I just wanted to share some feedback for the RC Integration via HubSpot in hopes of getting it as a change in future patchnotes.
The in-built window cannot be positioned in a spot that doesn't block any of the content.
Currently, we are unable to snap the pop-up window for RC onto our desktop screen so we can have it split with the main internet window. I manually scale the windows to stay on the same screen but whenever I get/make a call, the window expands due to the notes system, blocking the HS window again, as well as when…
4 votes -
Hubspot SMS creation
Customer do not want to log the SMS without contacts.
1 vote -
Support Clearing User Attributes When Azure/Okta Values Are Empty
Feature Request:
Enhance RingCentral Active Directory/SCIM user provisioning to support clearing or removing an existing user attribute in RingCentral when the corresponding attribute is blank or removed in Azure AD/Entra ID or Okta.Current Behavior:
When an attribute, such as a mobile phone number, is cleared or left blank in Azure AD/Entra ID or Okta, the identity provider may not explicitly send an API request setting the attribute to an empty value. As a result, the existing value remains populated in RingCentral.This appears to be a common limitation with both Azure AD/Entra ID and Okta, where an empty attribute…
1 vote -
speaker diaritization
Speaker Diaritization should be enabled on the RingCentral account and can be setup.
9 votes -
Group Email for SSO
An option where users can be assigned to a group email address while using their individual email addresses to sign in through SSO.
1 vote -
Logging a call and create a new contact should be two completely different actions
What is the point of the integration console setting if it doesn't apply when clients are logged on?
It seems to be that logging a call and create a new contact should be two completely different actions.
1 vote -
Voicemail Access for Extension Without RingEX License
The customer wants to access the voicemail of an extension that does not have a RingEX license using a desk phone. When attempting to access the voicemail, the system states, “The number you dialed is temporarily unavailable.” The customer is looking for a way to access the extension’s voicemail from a desk phone.
1 vote -
Inbound SMS Workflow Triggers and Contact Properties
Please consider adding support for inbound SMS/replies as HubSpot workflow triggers in the RingCentral for HubSpot integration.
It would also be helpful to optionally populate standard or custom HubSpot contact properties with inbound and outbound SMS details.
Currently, SMS can be logged as Communication activities and associated with matched contacts, but inbound replies cannot directly trigger HubSpot workflows or update contact properties.
This capability would enable customers to build automation based on incoming SMS responses and better integrate SMS activity into their HubSpot workflows.
1 vote -
Allow Third Party Provider to Acces Billing Details
Determine whether secondary billing access can be provided to an authorized third party.
Allow the third party to access and retrieve billing invoices without requiring the primary account holder to provide their login credentials.
Maintain the account’s required security and authentication measures.2 votes
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