1660 results found
-
provide integration to Verint Call Recording systems
Integrating Verint Call Recording with RingCentralCX & EX subscribers. This would create a powerful synergy, allowing Verint’s extensive customer base to leverage its advanced WFO and AI features. By enabling Verint to either capture unencrypted audio via RTP or directly ingest recordings from RingCentral, the two platforms can work together seamlessly. This integration ensures that high-quality audio data remains the foundation for the sophisticated insights and tools Verint provides.
1 vote -
extend the number of days available for downloading the audit trail.
Ability to extend the number of days available for downloading the audit trail.
1 vote -
Integrations Console - SMS messages link to users in Hubspot
Enable to auto-log/link SMS messages to Hubspot. Filling out the 'Activity Assigned To' field/category
1 vote -
Salesforce connector for App Connect
App Connect is a CRM integration framework by RingCentral that connects numerous CRMs to RingCentral and enables a wide variety of use cases: click to dial, call pop, and memorialization to name the obvious one. But App Connect brings to the table so much more, including:
* MCP server for LLM consumption
* Voicemail drop
* Reporting
* Admin managed settings
* Server side call logging
And more. See: https://appconnect.labs.ringcentral.com1 vote -
RC for google
For Rc for google 2.0 version they do not want to ring both RC for google and RC desktop app. On the old version it is not happening so they are hoping that it is the same on the new version.
1 vote -
Salesforce Retention SMS
Customer would like the SMS history to retain on the RingCentral for Salesforce dialer (CTI) forever . As of now after a couple of days the SMS history is automatically being deleted
1 vote -
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
Ability to download older version of RingCentral for Teams Desktop Plugin for MAC
1 vote -
Be able to Filter Agent APIs by email address, etc.
In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like
/v1/admin/accounts/{accountId}/realTimeData/agentwhere we can pass a filter value, i.e.emailthat will return a subset.2 votes -
paycom
Paycom integration for clocking in and out, tracking tasks
1 vote -
restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter
restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.
This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.
1 vote -
Option to Stop Automated Replies for Emojis/Reaction
RingCentral would benefit from adding a conditional function in its Workflow Builder that detects when a customer reply consists solely of an emoji or a reaction to a previous SMS. In such cases, the workflow should have the option to suppress or halt automated responses, preventing unnecessary or repetitive messaging. This enhancement would improve customer experience by ensuring that automation remains context-aware and avoids responding inappropriately to non-textual interactions
2 votes -
Disable email notification for MS Teams changes
Disable email notification for MS Teams changes.
For a couple of days now, I have gotten a message from service-uk@ringcentral.com saying first "Presence Sync for Microsoft Teams Disabled" and then "Presence Sync for Microsoft Teams Enabled", all while I have not done anything at all with Ring Central, nor have I done anything to the settings. Why is this happening? Can you please make it stop?
2 votes -
AI Real-Time Translation
Offer a solution to the growing challenge for US (English-only) staffed call centers.
Provide supported integration with AI Real-Time Translation
• AI translates both sides of the call in real time
• Your agent speaks English; customer hears their language (and vice versa)Example vendors:
https://www.usetalktool.com, https://anyreach.ai/solutionsYour support team indicated there is nothing available and no documented indication that's changing.
Thanks,
R1 vote -
Support for Partner Community licenses
Hi,
Please consider adding support for Partner Community licenses in Salesforce to have access to the CTI.
1 vote -
MS Teams meeting vs RC app
Sync status of MS Teams meeting with RC App during meeting. As of now while on MS Teams meeting , RC app remains on the current status (available) so users are receiving calls on RC app while on a meeting in MS Teams.
3 votes -
Establish Integrations with SuiteCRM formerly known as SugarCRM
Integrate RingCentral with SuiteCRM
2 votes -
RingEX for Salesforce - Lead Attribution
The ability to sync prospect/contact information into Salesforce automatically from incoming RingCentral calls, particularly when using tracking numbers (e.g., creating new leads or matching to existing records based on inbound call data)
They have an idea that it is not possible at the moment but wanted to know if it is something that we will consider, or if we have any plans in the future.
1 vote -
SimplePractice.com
Integrate with simplepractice.com so that the incoming AI recorded messages will or could auto post or populate to post on the patient portal.
1 vote -
RingCentral Zscaler
"Either make this platform function better with Z-Scaler, or get Z-Scaler to work with you."
- randall.buzzi@nfp.com1 vote -
option to remove express link when signing in to app
option to remove express link when signing in to app
1 vote
.png){kind=link}
- Don't see your idea?