1824 results found
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Improve RingCentral Archiver Processing Time to Within 1 Hour
Customers are requesting an improvement to the RingCentral Archiver processing time so that fax data is archived as soon as possible, ideally within 30 minutes and no later than 1 hour.
Currently, there is no guaranteed timeframe for when a fax will complete the archiving process. Engineering has confirmed that while the data will eventually be archived, processing may take several hours.
This delay can create significant business impact for customers who rely on archived faxes for time-sensitive workflows. For example, one customer receives incoming medical records via fax and needs those documents to be available in their system promptly.…
1 vote -
One Click Texting for HubSpot
Now that they legacy Text Messaging card is being deprecated in HubSpot, users will lose the capability of opening a Contact page and clicking one button to send a text. Now users will need to manually type in the Contact's name or number into the RingCentral popup box. It would be nice to be able to have RingCentral recognize the Contact I have open and default to create a new text for them.
1 vote -
Add away status to Teams Intergration
I am looking to add the away status to teams intergration through the Avaya admin portal. I have been able to configure the busy status to work with Avaya but not the Away status.
2 votes -
RC for Hubspot - Softphone features
I just wanted to share some feedback for the RC Integration via HubSpot in hopes of getting it as a change in future patchnotes.
The in-built window cannot be positioned in a spot that doesn't block any of the content.
Currently, we are unable to snap the pop-up window for RC onto our desktop screen so we can have it split with the main internet window. I manually scale the windows to stay on the same screen but whenever I get/make a call, the window expands due to the notes system, blocking the HS window again, as well as when…
4 votes -
Hubspot SMS creation
Customer do not want to log the SMS without contacts.
1 vote -
Support Clearing User Attributes When Azure/Okta Values Are Empty
Feature Request:
Enhance RingCentral Active Directory/SCIM user provisioning to support clearing or removing an existing user attribute in RingCentral when the corresponding attribute is blank or removed in Azure AD/Entra ID or Okta.Current Behavior:
When an attribute, such as a mobile phone number, is cleared or left blank in Azure AD/Entra ID or Okta, the identity provider may not explicitly send an API request setting the attribute to an empty value. As a result, the existing value remains populated in RingCentral.This appears to be a common limitation with both Azure AD/Entra ID and Okta, where an empty attribute…
1 vote -
speaker diaritization
Speaker Diaritization should be enabled on the RingCentral account and can be setup.
9 votes -
Group Email for SSO
An option where users can be assigned to a group email address while using their individual email addresses to sign in through SSO.
1 vote -
Logging a call and create a new contact should be two completely different actions
What is the point of the integration console setting if it doesn't apply when clients are logged on?
It seems to be that logging a call and create a new contact should be two completely different actions.
1 vote -
Voicemail Access for Extension Without RingEX License
The customer wants to access the voicemail of an extension that does not have a RingEX license using a desk phone. When attempting to access the voicemail, the system states, “The number you dialed is temporarily unavailable.” The customer is looking for a way to access the extension’s voicemail from a desk phone.
1 vote -
Inbound SMS Workflow Triggers and Contact Properties
Please consider adding support for inbound SMS/replies as HubSpot workflow triggers in the RingCentral for HubSpot integration.
It would also be helpful to optionally populate standard or custom HubSpot contact properties with inbound and outbound SMS details.
Currently, SMS can be logged as Communication activities and associated with matched contacts, but inbound replies cannot directly trigger HubSpot workflows or update contact properties.
This capability would enable customers to build automation based on incoming SMS responses and better integrate SMS activity into their HubSpot workflows.
1 vote -
Allow Third Party Provider to Acces Billing Details
Determine whether secondary billing access can be provided to an authorized third party.
Allow the third party to access and retrieve billing invoices without requiring the primary account holder to provide their login credentials.
Maintain the account’s required security and authentication measures.2 votes -
Match outbound area code to clients state
Automatically match outbound caller ID to the client’s number I’m calling, so the recipient sees a familiar number without manual selection
1 vote -
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
ability to add additional or change SMS recipient for missed calls without changing the main recipient for voicemail.
2 votes -
Native Apple Silicon Support for Teams Desktop Plugin for IT (Non Auto Update)
The customer is requesting a native Apple Silicon version of the Teams Desktop Plugin for IT (Non Auto Update). The current plugin is compiled for Intel and therefore relies on Rosetta 2 when installed on Apple Silicon Macs.
The customer has raised concerns regarding the continued dependency on Rosetta 2, particularly with upcoming macOS changes that may affect its availability and support. This creates a potential operational impact for organizations using Apple Silicon devices, as the current plugin may become unusable if Rosetta 2 is no longer available or supported.
The customer also noted that other RingCentral application variants…
2 votes -
RC for MS Teams - Mobile App Calls
There are two issues. First, calls are sometimes duplicated, requiring the user to hang up twice because one call remains stuck ringing to voicemail while the other is active with the same number. Second, the RingCentral iOS app does not appear to support call recording, as the option is unavailable in the main app but is available in the Teams plugin version.
1 vote -
Automatic logging of missed calls from call queues in HubSpot
The customer wants missed calls from call queues to be logged in HubSpot.
1 vote -
Hubspot - SMS Workflow using AIR
When a customer calls and the call is unanswered or goes to voicemail, an SMS should be automatically sent to the customer informing them that someone will call them back.
1 vote -
https://www.thryv.com/
Our CRM we are integrated with is the app above. Can your team get started with an integration to migrate our call data there?
1 vote -
ezylnx
We are an independent insurance agency currently using RingCentral for our office phone/text communications and EZLynx as our primary CRM/agency management system.
We would like to know if an integration can be developed between RingCentral and EZLynx.
Our ideal workflow would be:
- When an incoming or outgoing call occurs through RingCentral, automatically identify the customer by phone number in EZLynx and log the call under that customer's account.
- Log the date/time, incoming or outgoing call, RingCentral user/employee, phone number, and call duration.
- Automatically log incoming and outgoing SMS/text messages under the appropriate EZLynx customer.
- If possible, log voicemails and/or provide…
1 vote
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