1248 results found

1. AAD Attribute mapping to License type for user accounts when auto provisioning with Azure

   When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

   1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.

   • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

   • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

   This would allow users that do not utilize RC numbers to appear in our directory with the "telephone number" AD attribute as their contact number in the company directory.

   Linking your Outlook GAL or MS365 contact list to RC is simply ineffective when you have vast shared mailboxes, service accounts or admin accounts that do not need to be visible to the standard user in the RC contact directory.

   When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

   1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.

   • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

   • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

   This… more

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2. Enable MFA for super admin only

   Enable MFA for super admin only

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3. Enable MFA for super admin only

   Enable MFA for super admin only

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4. Salesforce call quality improvement

   Ability to have an option to improve the quality of post call.

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5. Show RingCX UII in Ringsense

   Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.

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6. Real "Hot Desking" - Enable temporary use of any phone hardware by any extension

   RC has a frustrating limitation:
   When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
   -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
   -"Hot desking" login by other users is impossible on any "User Phone" devices.
   -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

   Consider this case:
   'Employee A' works in a busy lobby 95% of the time.
   Due to sickness or emergency, 'Employee B' or others are called upon to fill in at this desk 5% of the time.
   'Employee A' NEEDS to be signed into this phone by default. This is their desk.

   Presently the options are:
   Option 1) Setup the phone as a "hot deskable" device or "Common Area Phone", but the login process INCONVINIENCES 'Employee A' every single morning, and often they forget to login at all.
   Option 2) Tell 'Employee B' they will not be able to monitor their extension today while they fill in for 'A'. They don't like this. Yes, they can setup call forwarding for a day, but they is not the same as being signed into hardware.
   Option 3) People physically move their phones around, I don't appreciate this as phones take time to boot up, and they can be forgotten and must be swapped back.

   HOW IT SHOULD WORK:
   All phones, even if the device is setup as a "User Phone" should have a "login" button on the main menu. This would allow any extension to sign in and takeover hardware for the day. The main user's Ext should be temporarily placed in an unavailable state (while they are not signed into any hardware at all). Manual logout or overnight reset should sign out temporary user, but leaving the phone ready and assigned to the main user.
   This is how real flexible hot desking works.

   Another example:
   Imagine Users 'Rock', 'Paper', and 'Scissors' each have a dedicated phone. They expect to be signed into their phone by default every morning.
   Lets say it is a crazy day, and due to unforseen staffing problems:
   1) 'Rock' must takeover the physical workspace typically used by 'Scissors', but EXPECTS to bring his phone extension with him.
   2) 'Paper' must takeover the physical workspace typically used by 'Rock', but EXPECTS to bring his phone extension with him.
   3) 'Scissor' must takeover the physical workspace typically used by 'Paper', but EXPECTS to bring his phone extension with him.
   Calls placed to Rock's extension (which was displaced from his typical hardware) SHOULD ring on the phone at Scissor's desk (since Rock is signed in). All these changes should be temporary, and tomorrow morning users should find their phones reset back to normal.

   Regardless of where they find themselves, Each should be able to 'login' and commandeer the phone hardware for temporary use, regardless of its typical and permanent user. Typical and permanent user should find themselves still signed in when temporary hot desking session is over.
   
   If permanent user's extension is 'displaced' due to another user occupying their phone hardware, extension should follow their "incoming call rule" skipping phone, and going to VM or forward.

   I admit, I previously enjoyed this feature with a competitor's platform! Disappointed RC doesn't do this well

   RC has a frustrating limitation:
   When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
   -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
   -"Hot desking" login by other users is impossible on any "User Phone" devices.
   -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

   Consider this case:
   'Employee A' works in a busy lobby 95% of the time.
   Due to sickness or… more

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7. Do Not Disturb

   RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

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8. RingCentral Global actions for Call Logging
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9. Notes summary automatically uploaded to Bullhorn CRM

   We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM

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10. Avaya Cloud Office App version for ARM system

    Can we request for ACO App version for Windows ARM system?

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11. Ability to assign an activity to a user in HubSpot reports

    Currently, we don't have an option to assign an activity to a user in HubSpot reports.

    After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.

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12. RC for Salesforce - Auto-login to the CTI Adapter

    Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

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13. clickup

    Can you please create a native integration with Clickup for notifications of calls, voicemails, recordings, ai transcribed notes, SMS messages etc.

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14. Unified CRM contacts sync to RingCentral contacts

    Does the extension connect to both candidate and contact records in Bullhorn? I only see a section called “Contacts” in the extension settings.

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15. Option to only logs calls to 'Contact' records

    Option to only logs calls to 'Contact' records via Hubspot.

    In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.

    This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.

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16. SSO Config routing to RC Desktop App - Diadlpad

    Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad

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17. Can you create the ability to integrate with Loxo?

    Integration with Loxo.co because that is what we use for our recruiting CRM. It is definitely gaining popularity. They already integrate with RingCentral but RingCentral does not integrate with them.

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18. User Manage Queues from the RingCentral for Salesforce Integration

    Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app

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19. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

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20. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

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