1666 results found
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Keep the ACE service enabled, but disable the automatic posting of call logs to CRM.
At the moment, we do not yet have an option to keep the ACE service enabled while selectively disabling the automatic posting of call logs to Salesforce or any connected CRM.
Currently, the call logging behavior is tied to the ACE service functionality, and there is no separate setting available to disable only the auto-posting feature.
2 votes -
teams
Enable a feature to toggle off email notification on syncing users to Presence Sync
1 vote -
Archiver multiple admin
Ability to connect multiple admin on Archiver
1 vote -
Send SMS inside Hubspot Helpdesk
Ability to send SMS inside HubSpot Help Desk conversations/tickets.
Right now, RingCentral mainly integrates with HubSpot as a CRM communication app, not as a fully native Help Desk SMS channel like some providers5 votes -
Automatic contact creation for manually logged calls involving unknown numbers
It would be awesome if there were a way to combine the two-log a call, take notes into the call log panel, then when you click “save” those notes are combined into the contact card that is auto-created.
2 votes -
claude
Hi RingCentral team,
I’d like to request support for connecting RingCentral to Claude or other AI assistants through an MCP server, or similar API-based integration.
The goal would be to let an AI assistant securely access and work with RingCentral data and actions, such as:
Reading recent calls, voicemails, SMS, and messages
Searching call history and message threads
Accessing call recordings or transcripts where permitted
Creating summaries of calls or conversations
Drafting follow-up messages
Triggering actions like sending a message, creating a note, or logging activityIdeally, this would support secure authentication through OAuth, clear permission scopes, and admin controls…
1 vote -
ClearStream
This is a mass text tool we use that has integration to several of our apps but not to the RingCentral.
1 vote -
Show number name in RingCentral phone adapter in Salesforce
Show number name in RingCentral phone adapter in Salesforce. Would like to show the number name in RingCentral Phone adapter in Salesforce
5 votes -
Add a separate toggle or setting for Call Queue availability that is independent of presence status.
Requesting an enhancement to allow users to independently control their Call Queue availability without it being tied to their presence status in Teams or RingCentral.
Use case:
Customers with users in Call Queues need the ability for agents to manually go on/off queue while still maintaining accurate presence sync across platforms.Current limitation:
Presence sync drives queue availability, so customers currently disable presence sync as a workaround, which breaks expected integration behavior.Impact:
Limits flexibility for queue management
Forces disabling presence sync for some users
Reduces effectiveness of unified presenceRequest:
Add a separate toggle or setting for Call Queue…1 vote -
Enable click-to-dial deskphone integration in RingCentral for Google
Currently, click-to-dial works as expected in the standalone desktop app, where the deskphone rings when a call is initiated. However, in RingCentral for Google, click-to-dial only shows the call as being placed, but the deskphone does not ring.
It is requested to enable full deskphone integration and call routing for click-to-dial in RingCentral for Google to ensure consistent behavior with the desktop app experience.
1 vote -
See users who have used the RingCentral Integration for HubSpot
Ability to get a list of users who have signed into the RingCentral Integration for HubSpot
3 votes -
Provisioning
We are having issues provisioning new users into Ring Central from Okta, we were getting an error related to insufficient licenses. I saw that new users are automatically being provisioned with RingEX licenses that have numbers which we do NOT want to happen.
We are hoping to find a solution where automated user creation automatically assigns a free/mobile license (extension only), and we can manually assign a number if needed.
1 vote -
Add proper support for RingCentral for Google in Edge
Please add proper support for Edge browsers. The RingCentral for Google extension can be installed and it works; but it consistently times out compared to when used in Chrome. We found that from the product page (https://www.ringcentral.com/apps/google-chrome) Edge is not listed a supported browser.
1 vote -
"Draft for me": AI-Assisted, Conversational Workflow Creation
We are proposing a transformative enhancement to the Workflow Builder with our new 'Draft for me' initiative. Despite our best efforts, building complex workflows remains a significant challenge, especially for non-technical users. Current methods require numerous clicks and detailed manual configuration, making intricate agentic AI flows, error handling, and third-party integrations time-consuming and out of reach for many.
The 'Draft for me' feature aims to drastically reduce this friction by introducing an AI-assisted, conversational approach inspired by 'vibe-coding'. This will become the primary modality for workflow creation and editing.
Here's how it works:
* Natural Language Creation: When creating a…2 votes -
Allow Admins to Disable Logging for Internal Calls in RingEx for Dynamics
RingEx for Dynamics does not expose a separate “Log extension calls” (or similar) option in settings the way some other integrations (for example Zendesk) do. So, there is no in-app switch for agents or admins to exclude extension-to-extension or internal calls from logging in Dynamics.
2 votes -
report that will generate the deleted number
The customer would like to have a report that will generate the deleted numbers from the admin portal.
1 vote -
archiver automatically categorized
The customer requested their archiver file recording automatically categorized according to where the site belongs.
1 vote -
moego
Integration with MoeGo.pet
1 vote -
Log RingCentral videos/meetings to my CRM
A common customer request is to enable the tracking and memorialization of video meetings in their CRM. This capabiity would monitor past meetings, and upload a recording if it exists, a transcript if it exists, and record all other meta data in the CRM about the meeting - automatically associating it with the right contact.
6 votes -
AI Notes/Transcript send to the email not in the form of a link but as readable text
"We would like to have the Transcripts of our call sent to our email directly, not in the form of a link but as readable text. We are able to receive AI summaries via email already but the call transcript is being sent as a link. We want the transcript to be received as readable text in our email."
2 votes
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