1636 results found
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Featured request for Ring Central Account: Could CLIO be added to your list of CRMs
Featured request for Ring Central Account: Could CLIO be added to your list of CRMs
1 vote -
SSO notifications
Notify via email if SSO certificate is nearing expiry
Please add the option to send email notifications before the certificate expires.
1 vote -
monitoring end device
Expose Voice Device Events & MOS Metrics via RingCentral API for Enterprise Monitoring.
Overview:
Retail organizations with distributed store networks need centralized visibility into the health of their RingCentral voice endpoints. Currently, monitoring tools like SolarWinds can track network metrics, but they lack direct integration with RingCentral’s device events and call quality scores.Requested Capabilities:
Device Event API Endpoints
- Registration / Unregistration events
- Network status changes (reachable/unreachable)
- Device error/failure alertsCall Quality Metrics API
- MOS (Mean Opinion Score) per call/session
- Jitter, latency, packet loss statistics
- Aggregated SLA compliance reportsIntegration Support
- RESTful API…4 votes -
Hubspot call pop up
Pop up the existing contact record in Hubspot eventhough the calll was not answer.
It is better to pop up the record eventhough the call was just a missed call or if we ignore or direct it to VM. Right now it will only pop up the contact record when it was answered
1 vote -
RC for Salesforce - Headphone Controls
The feature to hang up the calls or answer them with the headsets and they are using the Ringcentral app and also Redtail.
1 vote -
Pass through additional call metadata to be used in Dynamics contact forms
It will be really helpful if additional call metadata can be passed through for Dynamics-side development. For example, automatically assigning a lead source on the contact form based on the phone number. We have someone who could add the logic within Dynamics, but he needs the call metadata to pass through. Thank you!
1 vote -
1 vote
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Spectora
Would like integration with Spectora, https://www.spectora.com the most important thing would be API connection so I can use Ringcentral AI to at minimum view my calendar/schedule in Spectora but also ability to write things to the schedule.
0 votes -
[VDI Optimization] RingCentral Media Provider Plugin for 10ZiG NOS (Omnissa Horizon)
RingCentral Omnissa Plugin for the 10Zig of will be released in Q2.
Once we finish integration and testing cycles, 10Zig and we'll add builds to our download websites.1 vote -
Block User in RingCentral App
Ability to block users in RingCentral app to implement safer community / workplace and avoid harassments
1 vote -
Increase limit of active workflow on Workflowbuilder
Increase limit of active workflow on Workflowbuilder
1 vote -
Enable multiple SMS links
Able to send multiple SMS links via the AI Receptionist
1 vote -
Hubspot sms character
Remove character limit in Hubspot SMS
Goal : Send a long message using the RC for Hubspot1 vote -
Hubspot multiple window
• Using multiple Hubspot windows for work efficiency and leave it open at the same time when making or receiving calls
• Notification popup for calls are showing on all windows instead of just 1
Goal : Only pop up the call to 1 window or 1st window/tab instead of all the open window/tab10 votes -
Issue when porting numbers when Teams is enabled on RC temporary phone number
If Teams is enabled for a RingCentral users and you want to port the RingCentral users original phone number, the RC temporary phone number assigned to the user cannot be found when you search for it under the "Assigned To" field in port form in the RC portal. If you disable Teams, then the phone number can be found when searching for it under the "Assigned To' Field on the port form. Asking to have a change implemented, so we can search and find RC temporary phone numbers in the "Assigned To" field on the port form when Teams is…
5 votes -
RC for Salesforce - Multiple Task Created
Additional updates after task has been created in salesforce
1 vote -
salesforce queue sms
At the moment, selecting a call queue number as the SMS caller ID is not supported in RingEX for Salesforce. Having this would help our operations be more streamlined and prevent the team from having to toggle back and forth between Salesforce and the app.
13 votes -
0 votes
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Ability to still mirror the Voicemail messages in MS Teams to RC App
Ability to still mirror the Voicemail messages in MS Teams to RC App if the Calling Policy for Microsoft Teams Integration is set to allow Microsoft Teams Voicemail
2 votes -
Unable to Received Fax from Snappy Fax Software to RingCentral Fax Numbers
Snappy Fax does not appear to work with RingCentral. After several attempts, it seems the two systems are not compatible for receiving faxes through this software.
1 vote
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