1758 results found
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request for dedicated/static ip ranges for ringcx microsoft teams integration
description:
customers integrating ringcx with microsoft teams, particularly in environments utilizing microsoft entra (azure ad) conditional access policies, require more granular and specific network configuration options. currently, available documentation only provides general ip supernets for ringcx services, which are too broad for organizations that enforce strict security controls such as ip-based allowlisting.business need:
many enterprise customers implementing conditional access policies prefer or require the use of specific, static ip addresses or smaller ip ranges to restrict access. the lack of dedicated ip ranges for ringcx integrations with microsoft teams (including teams chat functionality) creates challenges in meeting internal security…1 vote -
New template for Workflow Builder
Allow scheduling group text and increase size of group
1 vote -
template size limit
applying the template to more than 400 extensions in a single transaction exceeds the background system process size limit, preventing the changes from saving and stopping the confirmation emails from triggering. can we get thos process size limited higher to all more than 1,000 extensions
2 votes -
Increase the number of days for the authentication provider and named credential for automating SMS workflows in RingCentral for Salesforce.
We have an integration configured in our Salesforce tenant that references salesforce-sms@lendinggroupco.com. We have observed that, similar to other accounts, the OAuth record expires approximately every 31 days. We would appreciate guidance on implementing a service account configuration that would eliminate the need to re-authenticate the named credential every 31 days.
2 votes -
RingCentral Scheduler for Outlook (1808, build 10417.20176)
Currently, the integration's requirement is Windows: Microsoft 365 subscription, 2019. Outlook version 1910 (build 12130.20272).
1 vote -
control over automatic record creation in microsoft dynamics 365 integration
overview
customers using microsoft dynamics 365 integration have reported challenges with automatic creation of contact or lead records when interactions such as calls or emails are not associated with an existing record. while this behavior ensures activity tracking, it may result in unintended or incomplete records being created in dynamics 365.problem statement
the current behavior automatically generates new contact or lead records when no matching entity is linked during interaction logging. this leads to:- creation of blank or incomplete records
- data clutter and duplicate entries in dynamics 365
- increased manual effort for cleanup and maintenance
- lack of administrative control…
2 votes -
Hubspot
Enable support of RC for Hubspot within Afghanistan
1 vote -
Customize How Away/Idle Status Is Treated for Microsoft Teams Presence Sync
The Problem:
Microsoft Teams automatically changes a user's status to "Away" whenever their screen locks or their device goes to sleep — this happens automatically, even if you had manually set your status to Busy or Do Not Disturb beforehand. This is standard, default Teams behavior in every organization.RingCentral currently only treats Busy, Do Not Disturb, and Offline/Out of Office as "unavailable" for call routing. Away is not included. This means that anytime someone locks their screen — to step away for a two-minute break, grab coffee, or go to lunch — Teams shows them as Away, but RingCentral…
8 votes -
Salesforce pre record VM
Save a pre-recorded voicemail using RingCentral for Salesforce
1 vote -
Allow to send SMS without a country code via Workflow
At this time, the RingCentral SMS action does not automatically infer or prepend the country code. The phone number must already be stored or passed to the action in E.164 format.
1 vote -
Ability to choose if Call Recordings are logged to HubSpot
It would be great to have the ability to have call details log without having the actual recording logged to HubSpot.
2 votes -
Enable Admin access to 'lock', the Auto log notes and sms
Enable Admin access to 'lock', the Auto log notes and sms just link the feature offered on the Integrations console
2 votes -
Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Feature Request: Support Answer Call Keyboard Shortcut (Option + A) in RingCentral Integration App on macOS
Summary
Request support for answering incoming calls using the Option + A keyboard shortcut in the RingCentral integration app on macOS.Customer Request
The customer would like the RingCentral integration app to support the same keyboard shortcut functionality as the standalone RingCentral desktop application, allowing users to answer incoming calls by pressing Option + A.Current Behavior
The Option + A keyboard shortcut successfully answers incoming calls in the standalone RingCentral desktop application on macOS.
The same shortcut does not work when using the…2 votes -
Enable AI Transcription & Summary for Multiple DIDs on a Single Extension
Allow multiple Direct Inward Dial (DID) numbers assigned to the same extension to each retain AI Transcription and AI Summary functionality. This is critical for CRM integrations (such as Zoho CRM) where multiple business numbers must map to a single user without sacrificing AI-generated call notes and transcripts.
2 votes -
Zocks
Zocks is an AI note taker for financial advisors. Very similar to Jump ai. It's very popular
1 vote -
Include Company Name and Caller ID Configuration for Salesforce
RC for Salesforce Integrations feature request:
-Include the Company/Account name of the caller on the CTI
-Enable an option to configure/ignore Caller ID of customers/users when calling to the organization1 vote -
Include site information in the record fields in Zapier integrated with ACE
I would like to request an enhancement to the Zapier integration with ACE by adding a Site Indicator field as an available record field.
Many organizations using RingCentral operate with multi-site configurations, where users, phone numbers, and call activity are distributed across multiple locations. Currently, the integration provides useful information such as Host Name and Host Phone Number; however, it does not provide visibility into the specific site associated with the call activity.
Adding a Site Indicator field would allow customers to easily identify:
The site where an inbound call was received.
The site associated with the user placing an…11 votes -
Archiver - Data Backup
Around 5/22 we disconnected the archiver to upgrade our system. We are just now getting it reconnected. Our understanding that you have the files for the last 90 available for us to archive, but I do not see the old files 5/22-7/20. 7/21 are now downloading and I see them downloading. How can I get the remainder of May, June, and July.
1 vote -
"Activity Assigned To" field to populate when sending SMS from Hubspot
When sales reps sync their RingCentral SMS activity to HubSpot via the integration's SMS Logging feature, the communication content logs successfully onto the contact timeline, but the "Activity Assigned To" (HubSpot Owner ID) property remains completely unpopulated ("No owner"). This prevents the sales operations team from tracking SMS activity per rep for reporting and sales optimization.
Enable the "Activity Assigned To" field populated as well upon syncing
9 votes -
Different RingCentral Account Log In on 1 App
Customer wants to have the option to receive phone calls and messages on different ringcentral account logged in at the same time in 1 app whether its mobile or desktop simultaneously without switching accounts.
1 vote
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