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1786 results found

  1. To be able to park calls using RC for Google extension like the RingCentral App calls.

    1 vote

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  2. MCP Connector and the authentication

    1 vote

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  3. remove or hide the Text, Fax and Video Icon from Salesforce Agent Softphone since it may confuse some of agents

    5 votes

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  4. Please add support for integrating RingCentral AI Receptionist with Zendesk, allowing the AI Receptionist to automatically create Zendesk tickets based on customer interactions.

    This integration would enable the AI Receptionist to capture relevant customer information and conversation details and use them to create tickets directly in Zendesk, helping support teams streamline ticket creation and follow-up.

    1 vote

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  5. When SMS is sent through Zapier using a Call Queue number, the outbound message is created under the Call Queue, but the customer's reply creates a new conversation under Shared Inbox instead of remaining in the same thread.

    The newer Send SMS via Message Threads action can address this for main company numbers, but it currently does not support Call Queue or other non-main company numbers.

    It would be helpful if the Zapier integration could support thread-based SMS for these numbers so customer replies remain within the original conversation and maintain consistent routing.

    Engineering has confirmed this is a known…

    1 vote

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  6. We would like to request that when a user changes their CQ status in HubSpot, the corresponding CQ status in the Admin Portal is updated as well, rather than changing the agent status.

    This would ensure that the status remains consistent across both platforms and better reflects the user’s actual CQ availability.

    1 vote

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  7. It is a hot product and lot of restaurants are using it nowadays.

    1 vote

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  8. We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.

    7 votes

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  9. We request RingCentral integrate with Valant EHR. Valant is the world's biggest EHR company for mental health. After the integration, we will use your Ringcentral AI receptionist, and there will be many more psychiatrists and therapists using RingCentral AI receptionist.

    2 votes

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  10. Customer would like their dummy accounts to automatically disabled when they turn on SCIM provisioning.

    1 vote

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  11. We have a priority question about API data. We want to access the RingSense Tracker data via the API to help enrich our call records. It is available via csv export, but I cannot find RingSense Trackers in your API documentation.  From a business perspective, it addresses the following issues:

    Lack of Automation: Without API endpoints for Tracker data, ODP cannot integrate conversation intelligence and tracker metrics directly into their automated call processing pipelines.
    Manual Overhead: Relying on manual CSV exports is inefficient, prone to operational delay, and unscalable for enterprise sales operations.
    Underutilized Data: The inability to extract tracker…

    1 vote

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  12. Customer is looking for a feature to automatically add all new users to the users and groups assign to Microsoft SSO without them manually adding each new user on the groups

    1 vote

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  13. The Phone Utility width is too narrow in Salesforce. The width has been adjusted in both available Salesforce settings for the CTI window. However, when the window is opened, it initially expands to the configured width but then automatically reverts to the smaller default width. This suggests that another setting or process is overriding the width configured on the Salesforce side.

    2 votes

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  14. 1 vote

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  15. Currently, the RingCentral for Salesforce integration automatically injects hardcoded text—specifically "Inbound from [Phone Number]" or "Outbound to [Phone Number]"—into the Salesforce Task Subject field upon call creation.

    While the integration allows admins to configure options for the Subject picklist, it does not allow setting a true default Subject or leaving the field unpopulated for automated mapping. Setting default values directly on the Salesforce Task record type or object field gets overwritten by the CTI adapter's hardcoded payload. This forces end users to manually select a Subject from the dropdown on every call to override the string, creating unnecessary clicks and…

    14 votes

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  16. Enable a feature to allow or toggle on Presence Sync to be automatically be sync'd to newly provisioned Users via SCIM

    2 votes

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  17. Enhance RingCentral AI Receptionist to support a native ticket/case management workflow, allowing AI-handled calls to create actionable tickets that can be assigned to salespeople, tracked by managers, monitored for status and ownership, and closed upon resolution. Managers should have visibility into open/unassigned tickets, ticket ownership, activity/resolution history, and outstanding work without requiring a third-party CRM.

    2 votes

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  18. Ability to use MS Teams EA within AVD without downloading any plug ins like (RingCentral App VDI Universal Plugin and RingCentral App VDI Universal Service) . Downloading a lot of plug ins is a a lot of work for their organization

    1 vote

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  19. Customer has a new trainee and would like to grant them permission to listen to live calls handled through a desk phone for training purposes.

    The trainee should have listen-only access, with no options to Whisper, Barge, or Take Over the call.

    1 vote

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  20. Option to toggle/select SMS caller ID in RingEX for Google

    2 votes

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