41 results found
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All extension overview
We hope that RingCentral will consider adding a feature similar to our previous service's "All Extension Overview." This feature allows users to input an extension number and quickly determine whether it is associated with an IVR, call queue, message-only line, or user extension. Currently, in RingCentral, users need to search through each category individually to verify the existence of an extension.
2 votes -
Call log history over 60 days in the RingCentral Mobile App
A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.
Call log reports data retention limitation should be more than 250 records after initial FSync
1 vote -
RCX Fields
Overall we would like any field that is a date or time field to exist not as a text field but an actual date/time that has options to edit format. Default is that fields should be DD/MM/YY HH:MM and then allow people to choose to just show time, just show date or even show "Thursday April 10th 10:53AM PST" as you would be able to in most other modern business reporting tools.
The other main item was the double quotes when exporting to csv. No other tool we work with acts that way and requires cleanup.
Metric: Interaction Start Quarter…
4 votes -
Report on Final Disposition of Call, here it concerns Abandon(Park) and Abandon(Hold), rather than Both.
Could we please move away from having every instance of Abandon(Park) and Abandon(Hold) reported? And just report on the final disposition of the call, whether it’s a (Park) or a (Hold)?
It's causing a lot of confusion and it's unclear how many answered calls actually ended up in an Abandon(Park) or (Hold) situation when the KPIs are pulled up.1 vote -
Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential
Introduce enhanced call logging and transparency features to accurately track and display the originally dialed number before any potential routing or transformations occur.
Key Enhancements:
Original Dialed Number Logging – Ensure call logs retain and display the actual dialed number before any redirections, translations, or rerouting processes are applied.
Call Path Tracking – Implement a feature that allows admins to trace the exact call path, including any number translations or forwarding actions.
Enhanced Debugging Tools – Provide an option for detailed SIP logs or metadata showing if and when a number is changed or redirected.
Carrier-Level Transparency – Enable visibility…
1 vote -
company directory with DIDs that can be downloaded or exported
Have a company directory that can be downloaded or exported
5 votes -
Performance Reports can be embedded to a site
Performance Reports can be embedded to a site or can be shared as an HTML file.
1 vote -
Option to filter working days across an entire month
Performance Report - Analytics Portal Enhancement Request
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
Currently, the "Last Work Week" option only provides data for the previous week, but there is no option to filter working days across an entire month. This enhancement would improve reporting accuracy by ensuring that only relevant business-day data is included in the analysis.
3 votes -
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
Show ringing time and live talking time separately for outbound calls. Currently, ringing time is combined in live talking.
1 vote -
Export Adoption & Usage
Export Adoption & Usage
5 votes -
Auto email and additional archiving of Adoption and Usage analytics
There needs to be an option for auto emailing this report at specified time intervals. Additionally, data for these analytics needs to be archived for a minnium of 1-2 years so managers can view performance over time.
1 vote -
Yearly Report for Calling Minutes Usage Per Month and Per Phone Number
We would like to request the addition of a report feature that can track the number of calling minutes used per phone number, broken down by month, with a year-end summary. This report would greatly assist us in monitoring usage patterns and identifying any phone numbers that may be approaching or exceeding usage limits over the course of the year.
Having this data would enable us to proactively manage and address any potential overage issues before they occur.
3 votes -
Data displayed when in "widget" edit mode
When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
This causes confusion for our customers, as it appears there is incorrect data displayed.2 votes -
Agent report should include digital interactions
When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.
2 votes -
Individual Call Lifecycle
We would like to see a report that displays the full lifecycle of an call. The report would be filtered on uuid, and would show a granular trace of the call from the time it leaves the IVR and the hops/routing of who it is presented to, to the appropriate team/team member. If the call is presented and not answered, who the call is routed to next, at which point SLAs are not met, the time each call spends in each step/hop of the process, up to the point the call is abandoned or completed. Essentially all steps of the…
14 votes -
Adoption & Usage call minutes
The Adoption & Usage feature's call minutes do not provide accurate data. We hope to have this feature fixed and ensure it also counts the Call Queue calls.
1 vote -
We need to be able to decline a call, then come back into the app & answer it when available
When a call comes in on a call queue, the call members need to be able to decline the call if they are unavailable, & then when available go back in & answer that call if it is still in the queue. The problem we have, the call queue members also take care of customer checkouts, so if they are busy, or else on another line that is not connected to ring central, the call keeps ringing, & ringing even if you push the decline button, it comes back around & rings again after the call wrap-up setting interval. This…
1 vote -
RinCentral Adoption & Usage data Integration with Slack Channels
RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.
1 vote -
On the Adoption & Usage reports, filter by Site or by Department
On the Adoption & Usage reports, can I see a filter by Site or by Department? In case I would only want to focus on several sites within a region or one site only.
3 votes -
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
2 votes
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