Settings and activity

44 results found

1. Standardize Custom Fax Cover Page Template

   19 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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2. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   260 votes

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   Planned  ·  88 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Royce commented  ·  Aug 22, 2024  ·  Edit…  ·  Delete…

   any update? Its been 2 years

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   Royce supported this idea  ·  Aug 22, 2024

3. Ability to download full life cycle of a call

   19 votes

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   Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Aug 9, 2024

4. Report for the Voicemails that were already called back

   3 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Aug 9, 2024

5. Average speed to answer per user

   7 votes

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   Planned  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Aug 9, 2024

6. RC Helpdesk Ticketing

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Royce shared this idea  ·  Jul 31, 2024

7. Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Jul 31, 2024

8. Adjust how missed calls are categorized for group calls

   473 votes

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   60 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Royce supported this idea  ·  Jul 30, 2024
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   Royce commented  ·  Jul 30, 2024  ·  Edit…  ·  Delete…

   any updates from RC on this long requested simple request?

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9. Performance report align with user call logs

   37 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Jul 26, 2024

10. Detailed report of abandoned calls in a call queue in analytics

    16 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

11. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Royce commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

    This is a very basic feature that any and all PBX systems should have implemented before going LIVE

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    Royce supported this idea  ·  Jul 23, 2024

12. Call queue caller call back feature

    104 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

13. Missed calls to queue showing up as "Answered Elsewhere"

    32 votes

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    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

14. Ability for queue managers to see incoming call in Live reporting

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

15. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    8 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

16. Call Queue SLA

    3 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

17. Analytics for Call Queue Manager

    5 votes

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    Implemented  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

    This has not been implemented yet as indicated in the thread. Support has informed me that its an "all or nothing" setting. You either get all access to all numbers and queues, or none at all. This is very misleading.

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    Royce supported this idea  ·  Jul 23, 2024

18. Missed call report that shows all available users at the time of the missed call.

    33 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

19. Analytics report for IVR key presses

    45 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

20. increase fax attachment limit

    23 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024