← RingCentral Ideas

Settings and activity

43 results found

  1. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    284 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Royce commented  · 

    any update? Its been 2 years

    Royce supported this idea  · 

  2. Ability to download full life cycle of a call

    19 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  3. Report for the Voicemails that were already called back

    4 votes
    Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  4. Average speed to answer per user

    7 votes
    Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  5. RC Helpdesk Ticketing

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce shared this idea  · 

  6. Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  7. Adjust how missed calls are categorized for group calls

    473 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 
    An error occurred while saving the comment
    Royce commented  · 

    any updates from RC on this long requested simple request?

  8. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  9. Detailed report of abandoned calls in a call queue in analytics

    17 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  10. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Royce commented  · 

    This is a very basic feature that any and all PBX systems should have implemented before going LIVE

    Royce supported this idea  · 

  11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    212 votes
    Future Consideration  ·  36 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  12. Missed calls to queue showing up as "Answered Elsewhere"

    41 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  13. Ability for queue managers to see incoming call in Live reporting

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  14. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    9 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  15. Call Queue SLA

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  16. Analytics for Call Queue Manager

    8 votes
    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Royce commented  · 

    This has not been implemented yet as indicated in the thread. Support has informed me that its an "all or nothing" setting. You either get all access to all numbers and queues, or none at all. This is very misleading.

    Royce supported this idea  · 

  17. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  18. Analytics report for IVR key presses

    49 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  19. increase fax attachment limit

    27 votes
    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 

  20. Remove Missed call tracking for a Call Queue call.

    24 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Royce supported this idea  · 
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