Settings and activity

43 results found

1. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

   302 votes

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   Planned  ·  97 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Royce commented  ·  Aug 22, 2024  ·  Edit…  ·  Delete…

   any update? Its been 2 years

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   Royce supported this idea  ·  Aug 22, 2024

2. Ability to download full life cycle of a call

   19 votes

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   Planned  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Aug 9, 2024

3. Report for the Voicemails that were already called back

   4 votes

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   Planned  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Aug 9, 2024

4. Average speed to answer per user

   8 votes

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   Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Aug 9, 2024

5. RC Helpdesk Ticketing

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Royce shared this idea  ·  Jul 31, 2024

6. Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Jul 31, 2024

7. Adjust how missed calls are categorized for group calls

   478 votes

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   61 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   Royce supported this idea  ·  Jul 30, 2024
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   Royce commented  ·  Jul 30, 2024  ·  Edit…  ·  Delete…

   any updates from RC on this long requested simple request?

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8. Performance report align with user call logs

   91 votes

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   New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Jul 26, 2024

9. Detailed report of abandoned calls in a call queue in analytics

   33 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Royce supported this idea  ·  Jul 23, 2024

10. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Royce commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

    This is a very basic feature that any and all PBX systems should have implemented before going LIVE

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    Royce supported this idea  ·  Jul 23, 2024

11. Position in Queue, Estimated wait time, and Call queue caller call back feature

    225 votes

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    38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

    
    

    This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

    
    

    Learn more here:

    Managing greetings, wait messages, and music settings for call queues.

    Royce supported this idea  ·  Jul 23, 2024

12. Missed calls to queue showing up as "Answered Elsewhere"

    47 votes

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    Under Review  ·  9 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

13. Ability for queue managers to see incoming call in Live reporting

    2 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

14. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    10 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

15. Call Queue SLA

    4 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

16. Analytics for Call Queue Manager

    9 votes

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    Implemented  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

    This has not been implemented yet as indicated in the thread. Support has informed me that its an "all or nothing" setting. You either get all access to all numbers and queues, or none at all. This is very misleading.

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    Royce supported this idea  ·  Jul 23, 2024

17. Missed call report that shows all available users at the time of the missed call.

    41 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

18. Analytics report for IVR key presses

    73 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

19. increase fax attachment limit

    34 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024

20. Remove Missed call tracking for a Call Queue call.

    29 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Royce supported this idea  ·  Jul 23, 2024