Reporting metric in analytics to show extensions that have not been used
A metric showing an extensions last use will help admins/supervisors free up licenses to be used for other users that will use them more effectively. Lowering the need of getting new licenses.
2
votes
Alex Su
shared this idea
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RYAN
commented
For a large company just like ours that has over 2000 users and over a hundred other extensions (call queues, IVR, message-only, etc), it would be great to be able to generate a report of unused extension numbers.
Though the system automatically assigns an unused extension number, it would be a great help if we have that kind of report so we can change it to the extension number of our liking.