← RingCentral Ideas

Settings and activity

41 results found

  1. SMS for RingCentral UK and EU Brands

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    RYAN shared this idea  · 

  2. CNAM Enablement for RingCentral EU Brand

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    RYAN shared this idea  · 

  3. Automatic sharing of AI Notes to Another User

    2 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    RYAN shared this idea  · 

  4. Expand SMS Availability to All Brands with US/Canada Numbers

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    RYAN shared this idea  · 

  5. Offer Mobile Numbers for RingCentral EU and UK Brands

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » International  ·  Admin →
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    RYAN shared this idea  · 

  6. Porting Mobile Numbers to RC

    4 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    RYAN supported this idea  · 

  7. Add Yealink T42U to RingCentral Certified Supported Phones for Assisted Provisioning and Enable HD Voice

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    RYAN shared this idea  · 

  8. require PIN to screen callers

    3 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    RYAN supported this idea  · 
    An error occurred while saving the comment
    RYAN commented  · 

    Implement a feature that requires incoming callers to enter a pre-defined Personal Identification Number (PIN) before being connected to a user or call queue. This would serve as an additional layer of call filtering and security.

    Use Cases:
    - Businesses that want to screen incoming calls from unknown numbers.
    - Individuals who want to protect their personal phone numbers from unwanted calls.
    - Organizations that handle sensitive information and require caller verification.
    - VIP lines that need extra security.

  9. Call Control: Call Queue Function

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    RYAN shared this idea  · 

  10. Increase contact maximum capacity

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    RYAN supported this idea  · 

  11. IVR Invalid Key Press

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    RYAN supported this idea  · 

  12. Ability to dial out using IVN as outbound caller ID

    5 votes
    New  ·  3 comments  ·  Phone & Messaging » International  ·  Admin →
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    RYAN supported this idea  · 

  13. Call Recording Cropping/Editing

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    RYAN shared this idea  · 

  14. Ability to Enter a Case ID

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    RYAN shared this idea  · 

  15. Restrict Email Updates to Authorized Domains in User Profile

    12 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    RYAN supported this idea  · 

  16. Group Call Pickup

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    RYAN shared this idea  · 

  17. Reporting metric in analytics to show extensions that have not been used

    2 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    RYAN supported this idea  · 
    An error occurred while saving the comment
    RYAN commented  · 

    For a large company just like ours that has over 2000 users and over a hundred other extensions (call queues, IVR, message-only, etc), it would be great to be able to generate a report of unused extension numbers.

    Though the system automatically assigns an unused extension number, it would be a great help if we have that kind of report so we can change it to the extension number of our liking.

  18. Increase Maximum Callers from 25 in the Call queue

    9 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    RYAN supported this idea  · 

  19. call waiting longer than 15 min & customise the number of callers in a call queue

    30 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    RYAN supported this idea  · 

  20. Call Queue: Simultaneous | Add more than 50 members

    36 votes
    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    RYAN supported this idea  · 
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