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ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS

Cust needs to see the active call's timer so they can see the real time call lenght of the current call for any given agent in a queue.

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Joedennell shared this idea  ·   ·  Report…  ·  Admin →
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  • Joseph commented  ·   ·  Report

    The customer wants the live reports dashboard to display the current call status of queue members. They would like to see who the call queue members are talking to and for how long on the live dashboard.