Settings and activity

106 results found

1. Assigning paging device to a call queue

   10 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph commented  ·  Mar 16, 2026  ·  Edit…  ·  Delete…

   The customer would like to add an Algo Strobe (8128 IP Visual Alerter) to a call queue without needing a DigitalLine.

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   Joseph supported this idea  ·  Mar 16, 2026

2. ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS

   6 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Mar 9, 2026
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   Joseph commented  ·  Mar 9, 2026  ·  Edit…  ·  Delete…

   The customer wants the live reports dashboard to display the current call status of queue members. They would like to see who the call queue members are talking to and for how long on the live dashboard.

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3. Add Co-recepient

   5 votes

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   1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Mar 6, 2026

4. deskphone pairing - turning off the feature by device/computer.

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Feb 27, 2026

5. Hubspot should not show SMS delivered if it's blocked by RingCentral

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Feb 25, 2026

6. Call Recording. (Hold time is not being included on the recording)

   7 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Feb 12, 2026

7. Ability to disable an active number in presence

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Feb 6, 2026

8. Automatic sharing of AI Notes to Another User

   7 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Feb 5, 2026

9. Ability to answer queue calls even if user/extension in on DND

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Feb 4, 2026

10. Limit users access to call recording

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 3, 2026

11. speech-to-text

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joseph shared this idea  ·  Feb 3, 2026

12. Allow incoming calls to route the call directly depending on the user's contact list

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Jan 26, 2026

13. RC Fax account forwarding to external fax number

    34 votes

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    3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Jan 26, 2026

14. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    48 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Jan 15, 2026

15. Conference + Transfer Feature

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Dec 17, 2025

16. Prevent external recording of video meetings or webinar

    3 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Dec 15, 2025

17. Remove background noise for calls connected to AI Receptionist

    11 votes

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    New  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Dec 12, 2025

18. SMS usage of main RC number to be available for all users

    73 votes

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    Future Consideration  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Dec 10, 2025

19. Allow call handling custom rules to forward calls to main phone number

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Dec 5, 2025

20. Group Text Messaging

    96 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Nov 26, 2025