Settings and activity

113 results found

1. Incoming call Recording Announcement in Canada

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Apr 30, 2026

2. Editing Fax Cover Sheet

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Apr 29, 2026

3. Caller ID for sending fax restriction

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph shared this idea  ·  Apr 27, 2026

4. International SMS feature to support country of origin

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Apr 14, 2026

5. Please allow us to enter recipient information in FAX templates.

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Joseph commented  ·  Apr 13, 2026  ·  Edit…  ·  Delete…

   The customer would like to add a footer on the dynamic fax template. The custom fax cover does not meet their needs, as they always have to recreate it each time.

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   Joseph supported this idea  ·  Apr 13, 2026

6. Analytics Portal Performance Reports Visibility

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Apr 13, 2026

7. IVR change default greeting being played 3 times

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Mar 30, 2026

8. Assigning paging device to a call queue

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joseph commented  ·  Mar 16, 2026  ·  Edit…  ·  Delete…

   The customer would like to add an Algo Strobe (8128 IP Visual Alerter) to a call queue without needing a DigitalLine.

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   Joseph supported this idea  ·  Mar 16, 2026

9. ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Joseph supported this idea  ·  Mar 9, 2026
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   Joseph commented  ·  Mar 9, 2026  ·  Edit…  ·  Delete…

   The customer wants the live reports dashboard to display the current call status of queue members. They would like to see who the call queue members are talking to and for how long on the live dashboard.

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10. Add Co-recepient

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    1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Mar 6, 2026

11. deskphone pairing - turning off the feature by device/computer.

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 27, 2026

12. Hubspot should not show SMS delivered if it's blocked by RingCentral

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 25, 2026

13. Call Recording. (Hold time is not being included on the recording)

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 12, 2026

14. Ability to disable an active number in presence

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    New  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 6, 2026

15. Automatic sharing of AI Notes to Another User

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 5, 2026

16. Ability to answer queue calls even if user/extension in on DND

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 4, 2026

17. Limit users access to call recording

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Feb 3, 2026

18. speech-to-text

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joseph shared this idea  ·  Feb 3, 2026

19. Allow incoming calls to route the call directly depending on the user's contact list

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Jan 26, 2026

20. RC Fax account forwarding to external fax number

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    3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joseph supported this idea  ·  Jan 26, 2026