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Settings and activity

79 results found

  1. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    119 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  2. Create folders for fax

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph commented  · 

    The customer receives faxes in the RingCentral App, which are sent to three different numbers. The customer wants to have a folder for each number in the RingCentral App, where the fax will be forwarded depending on the number it was sent to.

    Joseph supported this idea  · 

  3. Call Queue Pick Up members ability to turn off ringing

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Joseph shared this idea  · 

  4. Ability to received email notification for failed SMS.

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  5. presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller

    6 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 

  6. Retain Caller ID information regardless of blind/warm transfer type

    212 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Joseph supported this idea  · 

  7. Outbound Automatic Voicemail Drop

    225 votes

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    Future Consideration  ·  35 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph supported this idea  · 

  8. The capability to send a prerecorded message to many people

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  9. Auto Reply Ability for User's SMS with Specific Information

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  10. Restrict users in accessing call queue voicemail on a generic desk phone

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Joseph shared this idea  · 

  11. Support for SSO across multiple Entra ID tenants.

    101 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 
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    Joseph commented  · 

    The customer would like to use a different login name besides the email address indicated in the user details.

  12. Add bulk phone number in the custom rule from auto receptionist

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joseph supported this idea  · 

  13. call recording

    29 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  14. spanish translation when they press a any keys on ivr menu

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph commented  · 

    The customer would like to just record an English script and have the IVR automatically translate it to Spanish, so they don't need to have someone record it at all.

    Joseph supported this idea  · 

  15. Option to stop sync of HUD and desk phone

    13 votes

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    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 

  16. Priority option for queues.

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Joseph supported this idea  · 

  17. Organizing "Presence" on phones

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 

  18. Ability to put Note on Customized Template of Fax Cover Page

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Joseph supported this idea  · 

  19. Receiving OTP from the bank using the RingCentral Number

    63 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  20. Option to change the via RingCentral label to the company's business name

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 
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