← RingCentral Ideas

Settings and activity

30 results found

  1. Analytics: Voicemail total minutes

    2 votes
    Implemented  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joedennell shared this idea  · 

  2. SELECT MULTIPLE CALL QUEUES IN CUSTOM RULE

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  3. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    10 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joedennell shared this idea  · 

  4. Adding a timed message to our hold music

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joedennell shared this idea  · 

  5. ADD CURRENT ACTIVE CALL LENGHT TIMER IN LIVE REPORTS

    2 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joedennell shared this idea  · 

  6. Please include the GRID option for the HUD in the RC APP.

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joedennell shared this idea  · 

  7. Include RC APP in the Forwarding to Co-worker in call Handling Section

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  8. Disable Call recording prompts on Internal Call Transfers

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  9. Include Annotate Feature for Fax from the App

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  10. Add TRANSFER BUTTON ON INCOMING CALLS ON THE DIALLER

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joedennell shared this idea  · 

  11. ADD FEATURE IN HUD TO RECORD MONITORED CALL

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joedennell shared this idea  · 

  12. ALLOW USERS TO ADD THEMSELVES ON A CALL QUEUE

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  13. CALL LOGS: INTERNATIONAL CALLING VISIBILITY

    9 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Joedennell shared this idea  · 

  14. ADD OPTION TO SCHEDULE A CONFERENCE CALL ON RC APP

    14 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Joedennell shared this idea  · 

  15. PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

    5 votes
    Future Consideration  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  16. DELETE PORTAL PERSONAL CONTACTS AT ONCE

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  17. UPLOAD CSV CONTACTS IN ONE GO

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Admin →
    How important is this to you?
    Joedennell shared this idea  · 

  18. ADD FILTERS FOR CALL SCREENING AND CALL BLOCK

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joedennell shared this idea  · 

  19. add edit and delete into video scheduling

    19 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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