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37 results found

  1. Checking the IP address associated with the IP Phone under the Admin Portal

    26 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    DeAnna commented  · 

    Agree - this is needed. We have many locations that don't have onsite IT to help gather this info from the physical phone. People at those location have other responsibilities. I always feel like a pest when I have to interrupt their day to try to walk them through where to find the IP.

    DeAnna supported this idea  · 

  2. Update Metric on "Abandon (Hold)"

    1 vote
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna shared this idea  · 

  3. Determine the phone numbers from Abandoned calls from Analytics Report

    8 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  4. In Performance reports, under the user tab, allow us to select multiple call queues

    4 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  5. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    3 votes
    1 comment  ·  Analytics & Reporting  ·  Admin →
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    DeAnna supported this idea  · 

  6. I would like to be able to see the total time a user is toggled on to accept calls

    48 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  7. drill down on a report for accurate missed calls on call queue

    4 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  8. Missed calls to queue showing up as "Answered Elsewhere"

    37 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    DeAnna supported this idea  · 

  9. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  10. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    26 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna commented  · 

    I second this idea. On the Queue report, it will show missed/refused count but when you drill into the User section, that data is not available. It would be nice to know which queue members are going above and beyond and which members need coaching or incentive to pick up more calls that are offered. Our management teams have complained about this missing metric many times.

    DeAnna supported this idea  · 

  11. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  12. Generate a report on a date range but only on specific time of the day

    40 votes
    6 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  13. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  14. Show how long someone has had an "away" status

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    DeAnna supported this idea  · 
    DeAnna shared this idea  · 

  15. Answered calls showing up as missed for other extensions

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. DND App status should be reflected on desk phone

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  17. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    183 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    DeAnna supported this idea  · 

  18. Mute other sounds when taking calls on RingCentral Desktop app

    32 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  19. Microsoft Teams connection to truly follow the calendar

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    DeAnna supported this idea  · 

  20. Status based call handling options

    7 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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