Settings and activity

50 results found

1. Emergency Alert Banner

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  May 29, 2025

2. Contact Broadcast - Pager for Emergencies

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  May 29, 2025

3. Connectlingua Integration

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Edit…  ·  Delete…  ·  Admin →
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   DeAnna shared this idea  ·  May 14, 2025

4. Integration Console - Salesforce connect

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   New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  May 14, 2025

5. Need DND to work with call queue pickup

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   2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   DeAnna commented  ·  Apr 7, 2025  ·  Edit…  ·  Delete…

   DND should work for all calls. Please implement this sensible change. Thank you.

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   DeAnna supported this idea  ·  Apr 7, 2025

6. Support Monitored Calls in Business Analytics

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   0 comments  ·  Analytics & Reporting » LOB  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 3, 2025

7. Business Analytics - Refused Calls

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   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 3, 2025

8. Generate analytics reports showing detailed call queue report

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   New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 3, 2025

9. Details of Refused calls in Analytics report

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 3, 2025

10. Individual Call Lifecycle

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 3, 2025

11. Check IP address in the admin portal

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    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 3, 2025

12. Performance report align with user call logs

    82 votes

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    New  ·  9 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 3, 2025

13. Call should not be detected as missed if it was answered elsewhere

    58 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 3, 2025

14. Checking the IP address associated with the IP Phone under the Admin Portal

    32 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    DeAnna commented  ·  Jan 24, 2025  ·  Edit…  ·  Delete…

    Agree - this is needed. We have many locations that don't have onsite IT to help gather this info from the physical phone. People at those location have other responsibilities. I always feel like a pest when I have to interrupt their day to try to walk them through where to find the IP.

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    DeAnna supported this idea  ·  Mar 15, 2024

15. Update Metric on "Abandon (Hold)"

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    0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    DeAnna shared this idea  ·  Apr 12, 2024

16. Determine the phone numbers from Abandoned calls from Analytics Report

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

17. In Performance reports, under the user tab, allow us to select multiple call queues

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

18. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

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    1 comment  ·  Analytics & Reporting  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

19. I would like to be able to see the total time a user is toggled on to accept calls

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

20. drill down on a report for accurate missed calls on call queue

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024