← RingCentral Ideas

Settings and activity

50 results found

  1. Emergency Alert Banner

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    DeAnna supported this idea  · 

  2. Contact Broadcast - Pager for Emergencies

    9 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    DeAnna supported this idea  · 

  3. Connectlingua Integration

    1 vote
    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    DeAnna shared this idea  · 

  4. Integration Console - Salesforce connect

    14 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    DeAnna supported this idea  · 

  5. Need DND to work with call queue pickup

    4 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    DeAnna commented  · 

    DND should work for all calls. Please implement this sensible change. Thank you.

    DeAnna supported this idea  · 

  6. Support Monitored Calls in Business Analytics

    4 votes
    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    DeAnna supported this idea  · 

  7. Business Analytics - Refused Calls

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  8. Generate analytics reports showing detailed call queue report

    28 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  9. Details of Refused calls in Analytics report

    19 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  10. Individual Call Lifecycle

    16 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    DeAnna supported this idea  · 

  11. Check IP address in the admin portal

    15 votes
    New  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    DeAnna supported this idea  · 

  12. Performance report align with user call logs

    72 votes
    New  ·  8 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    DeAnna supported this idea  · 

  13. Call should not be detected as missed if it was answered elsewhere

    53 votes
    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  14. Checking the IP address associated with the IP Phone under the Admin Portal

    31 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    DeAnna commented  · 

    Agree - this is needed. We have many locations that don't have onsite IT to help gather this info from the physical phone. People at those location have other responsibilities. I always feel like a pest when I have to interrupt their day to try to walk them through where to find the IP.

    DeAnna supported this idea  · 

  15. Update Metric on "Abandon (Hold)"

    1 vote
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna shared this idea  · 

  16. Determine the phone numbers from Abandoned calls from Analytics Report

    8 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  17. In Performance reports, under the user tab, allow us to select multiple call queues

    5 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  18. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes
    1 comment  ·  Analytics & Reporting  ·  Admin →
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    DeAnna supported this idea  · 

  19. I would like to be able to see the total time a user is toggled on to accept calls

    62 votes
    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  20. drill down on a report for accurate missed calls on call queue

    5 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 
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