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50 results found

  1. Emergency Alert Banner

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    DeAnna supported this idea  · 

  2. Contact Broadcast - Pager for Emergencies

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    DeAnna supported this idea  · 

  3. Connectlingua Integration

    1 vote

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    DeAnna shared this idea  · 

  4. Integration Console - Salesforce connect

    21 votes

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    6 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    DeAnna supported this idea  · 

  5. Need DND to work with call queue pickup

    4 votes

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    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    DeAnna commented  · 

    DND should work for all calls. Please implement this sensible change. Thank you.

    DeAnna supported this idea  · 

  6. Support Monitored Calls in Business Analytics

    6 votes

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    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    DeAnna supported this idea  · 

  7. Business Analytics - Refused Calls

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  8. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    DeAnna supported this idea  · 

  9. Details of Refused calls in Analytics report

    38 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  10. Individual Call Lifecycle

    22 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    DeAnna supported this idea  · 

  11. Check IP address in the admin portal

    25 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  12. Performance report align with user call logs

    100 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    DeAnna supported this idea  · 

  13. Call should not be detected as missed if it was answered elsewhere

    67 votes

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    3 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    We have this problem in performance reports, but this is no more a problem in Business Analytics since Jan 2026.


    In Business Analytics, we have a separate Call Result for Abandoned, Missed with VoiceMail, Missed without Voicemail, and Answered Elsewhere (for simultaneous ringing) w.r.t user dimension.

    We have a BA dictionary explaining this -https://support.ringcentral.com/article-v2/Business-Analytics-data-dictionary.html?brand=RingCentral&product=RingEX&language=en_US


    and soon in a couple of weeks we will publish a detailed knowledge base article on how to check metrics in business analytics and filter "answered elsewhere" calls.

    DeAnna supported this idea  · 

  14. Checking the IP address associated with the IP Phone under the Admin Portal

    45 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    DeAnna commented  · 

    Agree - this is needed. We have many locations that don't have onsite IT to help gather this info from the physical phone. People at those location have other responsibilities. I always feel like a pest when I have to interrupt their day to try to walk them through where to find the IP.

    DeAnna supported this idea  · 

  15. Update Metric on "Abandon (Hold)"

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna shared this idea  · 

  16. Determine the phone numbers from Abandoned calls from Analytics Report

    14 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  17. In Performance reports, under the user tab, allow us to select multiple call queues

    5 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  18. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes

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    1 comment  ·  Analytics & Reporting  ·  Admin →
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    DeAnna supported this idea  · 

  19. I would like to be able to see the total time a user is toggled on to accept calls

    73 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  20. drill down on a report for accurate missed calls on call queue

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 
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