Settings and activity

37 results found

1. Update Metric on "Abandon (Hold)"

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   0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   DeAnna shared this idea  ·  Apr 12, 2024

2. Determine the phone numbers from Abandoned calls from Analytics Report

   6 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

3. In Performance reports, under the user tab, allow us to select multiple call queues

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

4. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

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   1 comment  ·  Analytics & Reporting  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

5. I would like to be able to see the total time a user is toggled on to accept calls

   37 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

6. drill down on a report for accurate missed calls on call queue

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

7. Missed calls to queue showing up as "Answered Elsewhere"

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   Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

8. Missed call report that shows all available users at the time of the missed call.

   33 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna supported this idea  ·  Apr 12, 2024

9. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   23 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   DeAnna commented  ·  Apr 12, 2024  ·  Edit…  ·  Delete…

   I second this idea. On the Queue report, it will show missed/refused count but when you drill into the User section, that data is not available. It would be nice to know which queue members are going above and beyond and which members need coaching or incentive to pick up more calls that are offered. Our management teams have complained about this missing metric many times.

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   DeAnna supported this idea  ·  Apr 12, 2024

10. Abandoned Call Tracking Feature

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    34 votes

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    4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

11. Generate a report on a date range but only on specific time of the day

    36 votes

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    5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

12. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    488 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Apr 12, 2024

13. Show how long someone has had an "away" status

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Mar 15, 2024
    DeAnna shared this idea  ·  Jun 21, 2023

14. Answered calls showing up as missed for other extensions

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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15. DND App status should be reflected on desk phone

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    179 votes

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Planned for November 2024!

    DeAnna supported this idea  ·  Mar 15, 2024

17. Mute other sounds when taking calls on RingCentral Desktop app

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Microsoft Teams connection to truly follow the calendar

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    DeAnna supported this idea  ·  Aug 9, 2024

19. Status based call handling options

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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20. Don't ring physicals phone for Allow incoming calls while in a meeting

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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