← RingCentral Ideas

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46 results found

  1. Need DND to work with call queue pickup

    4 votes
    2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    DeAnna commented  · 

    DND should work for all calls. Please implement this sensible change. Thank you.

    DeAnna supported this idea  · 

  2. Support Monitored Calls in Business Analytics

    4 votes
    0 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    DeAnna supported this idea  · 

  3. Business Analytics - Refused Calls

    2 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  4. Generate analytics reports showing detailed call queue report

    18 votes
    New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  5. Details of Refused calls in Analytics report

    7 votes
    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  6. Individual Call Lifecycle

    13 votes
    New  ·  1 comment  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    DeAnna supported this idea  · 

  7. Check IP address in the admin portal

    11 votes
    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  8. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    DeAnna supported this idea  · 

  9. Call should not be detected as missed if it was answered elsewhere

    40 votes
    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  10. Checking the IP address associated with the IP Phone under the Admin Portal

    26 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    DeAnna commented  · 

    Agree - this is needed. We have many locations that don't have onsite IT to help gather this info from the physical phone. People at those location have other responsibilities. I always feel like a pest when I have to interrupt their day to try to walk them through where to find the IP.

    DeAnna supported this idea  · 

  11. Update Metric on "Abandon (Hold)"

    1 vote
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna shared this idea  · 

  12. Determine the phone numbers from Abandoned calls from Analytics Report

    8 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  13. In Performance reports, under the user tab, allow us to select multiple call queues

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  14. generate the refused calls from the user from the call queue should not be counted multiple times and should be the same as to the call queu

    4 votes
    1 comment  ·  Analytics & Reporting  ·  Admin →
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    DeAnna supported this idea  · 

  15. I would like to be able to see the total time a user is toggled on to accept calls

    52 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 

  16. drill down on a report for accurate missed calls on call queue

    4 votes
    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  17. Missed calls to queue showing up as "Answered Elsewhere"

    41 votes
    Under Review  ·  8 comments  ·  Analytics & Reporting » Alerts  ·  Admin →
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    DeAnna supported this idea  · 

  18. Missed call report that shows all available users at the time of the missed call.

    34 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna supported this idea  · 

  19. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    29 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    DeAnna commented  · 

    I second this idea. On the Queue report, it will show missed/refused count but when you drill into the User section, that data is not available. It would be nice to know which queue members are going above and beyond and which members need coaching or incentive to pick up more calls that are offered. Our management teams have complained about this missing metric many times.

    DeAnna supported this idea  · 

  20. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    DeAnna supported this idea  · 
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