Settings and activity
37 results found
-
1 voteDeAnna shared this idea ·
-
4 votesDeAnna supported this idea ·
-
4 votesDeAnna supported this idea ·
-
2 votesDeAnna supported this idea ·
-
10 votesDeAnna supported this idea ·
-
4 votesDeAnna supported this idea ·
-
8 votesDeAnna supported this idea ·
-
22 votesDeAnna supported this idea ·
-
6 votes
An error occurred while saving the comment DeAnna supported this idea · -
14 votesDeAnna supported this idea ·
-
13 votesDeAnna supported this idea ·
-
401 votesDeAnna supported this idea ·
-
2 votesDeAnna supported this idea ·DeAnna shared this idea ·
-
11 votes
-
8 votes
-
155 votesDeAnna supported this idea ·
-
29 votes
-
7 votes
-
4 votes
-
3 votes
I second this idea. On the Queue report, it will show missed/refused count but when you drill into the User section, that data is not available. It would be nice to know which queue members are going above and beyond and which members need coaching or incentive to pick up more calls that are offered. Our management teams have complained about this missing metric many times.