Settings and activity

17 results found

1. AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Apr 2, 2026

2. Call Recording - Ability to be Paused by Caller(external)

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Mar 19, 2026

3. Customize Cisco deskphone's key lay out

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Mar 13, 2026

4. Documentation for Call Disposition / Call Result field values in RingCentral for Salesforce

   6 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Mar 11, 2026

5. call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Mar 10, 2026

6. Option in Admin portal to sort Outgoing Fax from Busy, Sent and Unknown

   8 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Julie shared this idea  ·  Feb 25, 2026

7. dial by name directory with same first name

   7 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Feb 23, 2026

8. Company Contacts Merge to Multiple RC Accounts

   7 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Feb 17, 2026

9. Mexico Number Format

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Julie supported this idea  ·  Oct 7, 2025

10. Synchronize the timestap of the downloaded timestamp of the transcript and MP4 from a recorded video meeting

    4 votes

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    New  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Sep 16, 2025

11. SMS option in IVR

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Jun 4, 2025

12. Generate report for users with custom voicemail greeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Apr 24, 2025

13. There will be an available buttons in Desk phones to switch custom rules

    1 vote

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Edit…  ·  Delete…  ·  Admin →
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    Julie shared this idea  ·  Jan 22, 2025

14. manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie shared this idea  ·  Dec 12, 2024

15. Disable Call recording announcement

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    New  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Sep 20, 2024

16. Adding new option to accept or do not accept call queue overflow calls using Admin portal page or RingCentral App.

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Julie supported this idea  ·  Sep 6, 2024

17. Performance Reports- Calls Tab- Filtered for Missed and Answered Call

    8 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Julie shared this idea  ·  Aug 19, 2024