Settings and activity
17 results found
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24 votes
RingSense now supports the ability to rename your implicit team names. See more details here
Michelle
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39 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
Michelle
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60 votes
An error occurred while saving the comment Michelle
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7 votesMichelle
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23 votesMichelle
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37 votes
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
Michelle
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60 votesMichelle
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
Michelle
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48 votes
See "Call Queue" filter in "All filters" on the Calls page.
Michelle
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17 votesMichelle
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33 votesMichelle
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49 votesMichelle
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67 votesMichelle
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647 votesMichelle
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4 votes
An error occurred while saving the comment Michelle
commented
This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.
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6 votesMichelle
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3 votesMichelle
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I would agree! This is a standard option in most call center platforms. It's a big miss and throws off analytics/reporting. We struggle to find out the true number of inbound calls and missed calls when using the simultaneous ring feature.