← RingCentral Ideas

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13 results found

  1. RingSense: Customizable Powerskill Benchmarks

    22 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  2. Automated reports for RingSense managers

    31 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  3. RingSense Dashboard based landing page to drive adoption and insight

    55 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  4. Auto-delete RingSense recordings under 1 minute

    27 votes
    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  5. Ability to use RingSense on Queue Calls

    43 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  6. Call Volume Live Dashboard

    14 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michelle supported this idea  · 

  7. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    26 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  8. Abandoned Call Tracking Feature

    39 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michelle supported this idea  · 

  9. I would like to be able to see the total time a user is toggled on to accept calls

    48 votes
    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michelle supported this idea  · 

  10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    547 votes
    Future Consideration  ·  88 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  11. # Outbound Connected calls KPI

    3 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Michelle commented  · 

    This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.

  12. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    6 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  13. abandoned calls

    3 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  ·