← RingCentral Ideas

Settings and activity

17 results found

  1. Ability to Change Implicit Team Names

    24 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  2. Export scorecard data

    38 votes
    Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  3. Call should not be detected as missed if it was answered elsewhere

    53 votes
    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    An error occurred while saving the comment
    Michelle commented  · 

    I would agree! This is a standard option in most call center platforms. It's a big miss and throws off analytics/reporting. We struggle to find out the true number of inbound calls and missed calls when using the simultaneous ring feature.

    Michelle supported this idea  · 

  4. Adding "Missed call without VM" Option on the Business Analytics Dashboard

    7 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  5. RingSense: Customizable Powerskill Benchmarks

    22 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  6. Automated reports for RingSense managers

    34 votes
    2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  7. RingSense Dashboard based landing page to drive adoption and insight

    59 votes
    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  8. RingSense: Pull in/Filter Calls based on Duration

    57 votes
    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  9. Ability to use RingSense on Queue Calls

    48 votes
    5 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Michelle supported this idea  · 

  10. Call Volume Live Dashboard

    17 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michelle supported this idea  · 

  11. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

    30 votes
    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  12. Abandoned Call Tracking Feature

    44 votes
    4 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michelle supported this idea  · 

  13. I would like to be able to see the total time a user is toggled on to accept calls

    62 votes
    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Michelle supported this idea  · 

  14. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    588 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  15. # Outbound Connected calls KPI

    4 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michelle commented  · 

    This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.

  16. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    6 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  · 

  17. abandoned calls

    3 votes
    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Michelle supported this idea  ·