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19 votesMichelle supported this idea ·
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30 votesMichelle supported this idea ·
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53 votesMichelle supported this idea ·
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38 votes
See "Call Queue" filter in "All filters" on the Calls page.
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11 votesMichelle supported this idea ·
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23 votesMichelle supported this idea ·
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34 votesMichelle supported this idea ·
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38 votesMichelle supported this idea ·
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489 votesMichelle supported this idea ·
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3 votes
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5 votesMichelle supported this idea ·
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3 votesMichelle supported this idea ·
This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.