Settings and activity

13 results found

1. RingSense: Customizable Powerskill Benchmarks

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   19 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

2. Automated reports for RingSense managers

   26 votes

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   Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

3. Adding RingSense Dashboard to drive adoption and insight

   51 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

4. Auto-delete RingSense recordings under 1 minute

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   20 votes

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   New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

5. Ability to use RingSense on Queue Calls

   36 votes

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   5 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   See "Call Queue" filter in "All filters" on the Calls page.

   Michelle supported this idea  ·  Sep 11, 2024

6. Call Volume Live Dashboard

   10 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

7. Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs

   23 votes

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   3 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

8. Abandoned Call Tracking Feature

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   33 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

9. I would like to be able to see the total time a user is toggled on to accept calls

   37 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Michelle supported this idea  ·  Sep 11, 2024

10. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    483 votes

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    Future Consideration  ·  72 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Sep 11, 2024

11. # Outbound Connected calls KPI

    3 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Michelle commented  ·  Sep 11, 2024  ·  Edit…  ·  Delete…

    This is a critical KPI and is generally standard on most telephony systems for Contact Centers. I would love to see this integrated into Ring Central's analytics, along with time of day for the connect. Understanding what time of day most calls are being answered can assist with ensuring the right number of staff are working.

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12. Missed Calls/Abandoned Calls KPI in Analytics Portal though the call has been answered by other call queue memebers.

    5 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Apr 16, 2024

13. abandoned calls

    3 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Michelle supported this idea  ·  Apr 16, 2024