I've had confirmation from a support representative today that when a user logs out of RingEX their availability status doesn't change. As a result, we have odd live reports where people who are out of the office are 'available' within live reports when they are not physically available.

This is confusing for users monitoring live reports, there are ways around this as suggested below:
1. The user's defined business hours need to be changed to contrast with the Call Queue's business hours. Being unavailable outside of the user's business hours.
2. The user's Member and/or Queue Status within the Call Queue setting needs toggling off. Administrators can verify or modify this in the portal by navigating to Phone System > Groups > Call Queues > Click on appropriate call queue> Call Handling and Members > Working Hours tab > Primary Members, where the on/off toggle controls the user's status.
3. The "Accept Queue Calls" setting within the user's application. If enabled, the user will be indicated as "Available"; if disabled, they will be "Unavailable."
4. The user's "Do Not Disturb" (DND) status. When enabled, the user will appear as "Unavailable"; otherwise, they will be "Available."

I would like to suggest some work be done so that when a user signs out their status is changed to 'Unavailable'. This is common practise on multiple telephony apps so it seems odd its not available here with the live reporting toolset.