session id
I have been informed that Business Analytics is replacing Performance Reports. Call logs are available in Business Analytics but they do not include the session id of a call like Performance Reports do. Please include session IDs in the call logs of Business Analytics.
Session IDs help me group calls together but those are also valuable pieces of information that I can provide to Support when I have to submit a support case.
6
votes
Hilary
shared this idea
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Nazareth
commented
The Session IDs allow us to gain more context from the information that RingCentral provides, helping us to better understand the process and how we can improve in certain areas