Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

37 results found

  1. We need to be able to decline a call, then come back into the app & answer it when available

    When a call comes in on a call queue, the call members need to be able to decline the call if they are unavailable, & then when available go back in & answer that call if it is still in the queue. The problem we have, the call queue members also take care of customer checkouts, so if they are busy, or else on another line that is not connected to ring central, the call keeps ringing, & ringing even if you push the decline button, it comes back around & rings again after the call wrap-up setting interval. This…

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  2. RinCentral Adoption & Usage data Integration with Slack Channels

    RingCentral should integrate their adoption and usage data, specifically the charts, to be posted in Slack Channels. This will allow the team to track KPIs more effectively.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  3. handset information, mac address, status information (Online/Offline) export with user data

    On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  4. Ability to generate reporting for entire day without running into "Too many data points"

    Allow reporting analytics to display data without requiring extra filtering before data appears.

    Currently when customers attempt to view an entire days worth of calls in reports such as the dialer result download or the interaction detail report, they are required to filter down the data below a certain number of data points before anything is presented.

    Allowing customers to pull an entire days worth of data without filtering will allow Analytics to be on par with the old prebuilt reporting.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  5. Have recording go automatically into my file when I download instead of me having to do it manually

    Have recording go directly into my file named for recordings. Right now I have to manually add it to my recordings file

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  6. Ability to see trend in calls to particular company numbers over time

    We are trying to reduce calls to our toll-free number. I would like to see how the calls to the toll-free number change over time, one month to the next. I can see the total calls for any time period, but the current graph only shows secondary data (eg. total calls vs answered), and the numbers are combined across the company numbers rather than split up.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  7. Request User Activity

    Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    2 votes
    1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  8. Analytics - Ability to filter internal call between 2 users.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  9. 15 Minute Trend

    In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.

    1 vote
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  10. Report where it will show which users had not used RingCentral in the given timeframe

    We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    2 votes
    0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  11. Cannot add expansion module due to firmware change.

    We are unable to add an expansion module to a Polycom, due to what appears to be a firmware change. Each time we try to add the expansion module we get an error that says that the module can't be added due to the user being a member of a shared line. According to Support, this is a current limitation at this time and there is no workaround.

    1 vote
    0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  12. Business Analytics - Dashboard access to groups

    In Business Analytics - Dashboard can be shared to a group.

    When the group membership changes (new member added, or member removed from group), currently this does not change the dashboard sharing/access.

    The current workaround requires admin to redo each dashboard permissions with the updated group members. This is time consuming and creates rooms for errors.

    If the dashboard is shared to a group, system must know who the current members are and apply permissions accordingly.

    1 vote
    0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  13. Download Adoption & Usage page as a PDF

    I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

    6 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  14. A report that shows the daily call trends by the hour for an entire month.

    My call center manager wants to see monthly trends by hour to help him with staffing.

    6 votes
    Under Review  ·  1 comment  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  15. RingCentral Analytics: KPIs for Tracking minutes for Internal Calls (between users) and Call Monitoring/Barging into calls

    We would like to be able to see in Analytics:Minutes spent on calls internally (between users)Minutes spent Monitoring calls or barging into calls

    3 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  16. Call detail export for the LOB Analytics

    We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

    2 votes
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?

  17. Have service status notifications in other languages

    As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks

    1 vote
    Under Review  ·  0 comments  ·  Adoption & Usage  ·  Admin →
    How important is this to you?
2 Next →
  • Don't see your idea?