190 results found
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show the agent that transferred the call in real time analytics
It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.
1 vote -
ability to receive email with summary of the notes for every call after every phone call
ability to receive email with summary of the notes for every call after every phone call
1 vote -
ability to filter user that has a RingEx liscense
Customer would like to have the feature wherein on Analytics reports he can filter the user that has the RingEx liscense and the log in activity
2 votes -
Show how long a user has been in a current status
Good for Customer Service managers to see how long someone has been avaialable, on break, or not logged in. Live timing.
7 votes -
More information on abandoned calls within live reports
The ability to get more information on abandoned calls within live reports. Currently we can view how many calls have been abandoned on a live report but there is no way to get any other information unless you investigate performance reports. it would be of benefit to be able to get this information straight from the live report page so that customers can be called back.
19 votes -
Report that shows voicemails and missed calls
Combined reporting for called queues and users. Our calls ring to everyone and if no one answers after a certain # of calls, then it's considered an abandoned call. The call is then routed to a dedicated voicemail user extension and patients can leave a general voicemail. After about five calls with tech support, they said it is not possible to generate a report that shows the # of voicemails and missed calls the way our system is set up.
17 votes -
sms log report in regular time and not zulu time
It would be better to have the time in the SMS Log show up as EST, CST, etc.....currently on the screen it shows the right date and time but on the downloaded report it shows Zulu time...I can read it but the managers here cannot seem to grasp it. Please make that switch to make easier for those who cannot calculate Zulu time.
1 vote -
Able to generate report to view last usage of device
when is the last time a user utilized their desk phone
1 vote -
able to view reports for list of devices assigned to users
which users are using a Cisco SPA-508G deskphone
1 vote -
License type in All users list download report
Need to add "License type column" in All users list download report.
5 votes -
Report to show how many calls each queue member has answered
A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.
If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned
1 vote -
Call volume widget request: Only show successful Outbound calls
The Customer is requesting to add a new Call volume type. Where, it will only show successful Outbound calls. Right now, that's not available. There's a type for that but it also shows the unanswered calls.
1 vote -
Tracking Idle Time
In live reports it would be helpful to see the amount of idle time between phone calls.
9 votes -
allow administrators to edit all live report, public and private
Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.
16 votes -
IVR inbound caller number dialed
Can you allow none contact center accounts the ability to determine which IVR phone number the inbound callers are using to call in? please and thank you
1 vote -
Live Reports Data to show call queue member's state if logged in to Phone App or not
Live Reports should show the call queue member's state on the Phone App. When a user logs out from the application, Live Reports should show members state as "Unavailable" since the user is not logged in to the Phone App.
5 votes -
Option to download Tasks reports
Option to download Tasks reports from RingCentral app or Admin portal
2 votes -
Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
ability to print AI transcription
Customer wants to have an option to print the live transcription for their reference
2 votes
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