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86 results found

  1. Analytics Widgets to compare data

    To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  2. remove ringcentral logo on reports

    The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote

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  3. Please add Outbound KPI on call queue under Performance Reports

    Users have outbound KPI while Queues does not. Please add outbound KPI as well for Queue under performance reports.

    5 votes

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  4. Some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Issue: Incorrect call results in LOB analytics

    Behavior: some calls are being tagged as abandoned in the call analytics, but they were actually answered by a member of the call queue.

    Step to Reproduce:
    Login to UID:6304540258
    Click Reports
    Choose Analytics
    Go to Performance Report

    Additional Info:
    Informed customer for feature request
    Submit Idea on ideas.ringcentral.com
    Feature Request: CUSTCOM-I-7751 (Edited)

    2 votes

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  5. Would like my dashboard named "Last month call summary" to default to last month.

    Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month summary report to be emailed.

    2 votes

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  6. Analytics regarding Text Messaging/SMS

    SMS text messaging is a huge part of our business. I would like to see analytics reporting like we have it for phone calls around SMS to be able to track that KPI per user group and employee.

    204 votes

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    Future Consideration  ·  18 comments  ·  Live Reports  ·  Admin →
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