177 results found
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allow administrators to edit all live report, public and private
Currently super admins cannot edit live reports created by others, or see someone's private live reports board. It make it tough to manage.
15 votes -
Option to download Tasks reports
Option to download Tasks reports from RingCentral app or Admin portal
2 votes -
Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
ability to print AI transcription
Customer wants to have an option to print the live transcription for their reference
2 votes -
KPI: Avg. Wait time in Live Reports
Currently Avg. Wait time column is available in Performance Report but not in Live Reports.
1 vote -
Integrate with Grafana to generate a Dashboard with relevant information
We have a Grafana server where we publish some Dashboards of our services. I think it could be nice to have an integration with some open source tool like Grafana for this purpose. The idea is to be able to count the license and extensions on a dashboard and also have there the statistics for calls in and out. Also may be to integrate with a SIEM tool like Wazuh. Have all that info on a Dashboard to present on a centralize interface.
1 vote -
Preview of created delivery settings
It would be best if we have a preview of our created delivery settings for report logs that would allow us to see if the system is running the downloads we've done.
1 vote -
Analytics Performance Reports (Trend Lines)
"We would like to have the capability to generate individual trend lines for queues on the Analytics performance reports tab.
Currently, if you filter out three call queues at the same time, the chart only shows one trend line for all the filtered call queues, which makes comparison difficult. It would be great to have individual trend lines for each call queue selected in the filter for easier comparison."1 vote -
Reports in the body of the email
I recommend creating a daily call report that appears directly in the body of the email, rather than linking to an Excel file that needs to be downloaded each day. This would streamline the process and make it easier for recipients to quickly access the information without additional steps.
1 vote -
Live report access for users that is not a Super Admin
Ability for other users that is not Super Admin to access/view the live reports. Since some owners doesn't want other users to access the Admin Portal as Super admin and make changes.
15 votes -
Option to filter users in Agent Details widget - Live Reporting
As of now, I can only select queues in agent details widget. I want to further drill down by users in that queue.
1 vote -
KPI - Add average park time and target service level graph
Using the park times to better measure out hold times. Our incoming calls are not placed on hold, but a switchboard of park lines. Measuring average length, target goals, and even separation of percentages of average (% answered within 15sec, % answered within 30sec,% answered within 1min, etc.) would better for us to measure how long customers are holding for a representative. Reporting for this metric (including longest park time each day) would allow us to better understand the service our customers are receiving and hold out team accountable.
1 vote -
Reports of external callers and flow
I would like to be able to see if and how our phone system is being used by external callers. Would be nice to see what number they call in to and the auto attendant moves there call to different users.
1 vote -
On a table widget by company numbers allow additional columns.
On a table widget by company numbers, allow adding columns like Name and Assigned to so you know what the number is and who it is associated to without having to lookup the number.
1 vote -
1 vote
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Need Unique count for Outbound calls
We need a count of unique contacts or numbers dialed. It must be unique to show how many different numbers were dialed per period (day, week, month, etc...) Not only the amount of outbound calls but unique numbers dialed.
1 vote -
Report number of licenses used by each department for service chargeback
There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.
2 votes -
Add a Report for Blocked Calls
Add a Report for Blocked Calls
3 votes -
Call queue is forwarding a call during business hours and being tagged as abandoned
If a call queue is forwarding a call during business hours via custom rule, the call is being tagged as abandoned. It should not be tagged as abandoned because the call was answered by the forwarding number.
1 vote
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