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103 results found

  1. Custom Rule for Call Queue, ability to transfer to other device

    I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.

    2 votes

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    0 comments  ·  Accessibility  ·  Admin →
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  2. Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)

    Bridgepoint is working with multiple Maverick Fitness locations and it would be very helpful to be able to filter in the call log for outbound recorded calls on multiple users (that are in a queue, and multiple sites). Discussing with partner and walking through the filter options, we are only able to pick one agent or user in the queue at a time to view and listen to their recorded outbound calls.

    7 votes

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    Under Review  ·  1 comment  ·  Accessibility  ·  Admin →
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  3. Read Only QoS dashboard that can be access through a link on customer Intranet page

    Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes

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    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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