765 results found
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User Performance Report KPIs - ADD KPI FOR #INTERNAL AND #EXTERNAL
It would be great to have a KPI for # Internal and # External such that we can compare these at user level without having to use the main filter to only explore one vs the other.
1 vote -
The customer would like to add the number of external calls for users and call queue from the dashboard.
The customer would like to add the number of external calls for users and call queue from the dashboard so that they can easily track the number of external calls for users and call queue.
1 vote -
Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month
This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This allows you to make a more accurate comparison in relation to call volume and productivity if Mondays are your busier days of the week. There are ways around this by pulling reports individually and compiling data, but having a shortcut would be nice!
3 votes -
Allow import of Call logs from CC to UC or vice versa
would like to be able to export call logs/contact history from CC or UC and then import it to the other
3 votes -
Live reports in Analytics to display list of extension numbers under Queue monitor.
- Under Queue monitor> partner wanted to see the list or the extension number who are available or engaged in a call
1 vote -
Reports for federated accounts
We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.
1 vote -
Publicly accessible Performance Reports in the RingCentral Analytics portal.
Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.
1 vote -
I would like to see the disconnect information in the QOS analytics reporting.
I would like to see the disconnect information in the QOS analytics reporting. This would be beneficial for troubleshooting issues. There is already a lot of data for the call. The disconnect information would further round out the call life cycle. It would also help when working on call quality/disconnection issues.
2 votes -
option to see the percentage of the calls that had incomplete data captured on Analytics
Would like to have an option to see the precentage of calls that's unable to capture the packet loss and jitter on Analytics QOS Report. Those uncaptured is being tagged as good call due to null data. Having this feature would allow us to see how many calls were not being tagged as Poor on QOS Report and would able us to understand the behavior of the call.
1 vote -
Generate/Download Report data per day
Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.
1 vote -
abandoned calls
should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.
4 votes -
Recording % versus calls made
It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
3 votes -
Performance report for 12 months (YTD)
Hello Ringcentral Team,we would like to submit a request to implement a report on calls received YTD.This data is crucial for our call center.Thank you!
18 votes -
QOS and call logs for CX1 to RC connections
Currently, our CX1 agents take all call on RC endpoints (RC softphone, or RC provisioned Polycom phones) via CX1 Station ID's. Unfortunately, RC call logs aren't recording these connections at all. Also, we can not get any QOS data on these calls. We would REALLY like to have QOS work on these extensions, and we'd love to see how often agents reconnect to thier agent legs.
3 votes -
Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...
...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned
2 votes -
ability to find out who is answering the phones when they are not on the phone and who is not.
ability to find out who is answering the phones when they are not on the phone and who is not.
1 vote -
Add Inbound Fax Analytics
Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.
25 votes -
Analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold
Wanted to see truly only the time thisuser has been live talking, not any time on hold, transfer, Hold, etc.
1 vote -
Add info detail in Business Analytics tables
Request for the column headers in Business Analytics tables to have an explanation of the metrics. For example "connected" to have a description of what connected means. This has been requested as when the reports are shared with others or sent out as a subscription the other user won't necissarily know what that metric means. If we cannot add labels can the customer change the name of the column instead?
1 vote -
RingCentral Analytics - Share and collaborate on saved reports
We would like the ability to share reports we have configured saved with other users in RC Analytics.
In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
42 votes
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