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661 results found

  1. Full Agent Login Time Reporting Capabilities

    My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how much time an agent is signed on or average login time for a team to give comparative information. On the individual level and on the queue level, being able to see how long someone has been logged in (both real-time and historically) gives important insight into employee behaviors.

    36 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Analytics: Voicemail total minutes

    I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  3. Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

    If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Exclude weekends for call log analytics

    Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  5. PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP

    cust can access sms log and determine errors so they can do something on their end.

    5 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  6. Pull Login and log out reports

    Requesting to add the feature to be able to monitor and get a report about the log in and log out of the users on the account

    15 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Analytics portal scheduled reports email

    The user extension who created the scheduled analytics report was already deleted from the account and the email address of that deleted user is still receiving the scheduled reports. The option to delete/edit the scheduled reports/subscription is not available on the super admin's end. It will be better if there will be an option on other admins/super admin on the account to edit the scheduled reports/subscription settings.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Text Receipt Report

    Report to detail text messages, sent, delivered, etc..

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  9. Analytics - IVR key presses as a KPI option

    Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would like to be able to see how many times that branch was routed to that que.

    32 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. Add Common Area Phones to RingCentral Analytics

    It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Data that shows time and date of call refusals in Analytics, Performance report

    Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.

    22 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  12. Call Logs with unique Call ID and Number for Call Queue sequence

    A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. PowerBI gateway

    PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. KPI reports to be available every 15 minutes

    Client KPI reports are being generated on an hourly basis, we need it to be available every 15 minutes

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  15. Create a report to see the total call volume broken down by each hour of the day

    Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

    4 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  16. Ability to download full life cycle of a call

    We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can't seem to get this level of detail on an export.

    19 votes
    Planned  ·  3 comments  ·  Other  ·  Admin →
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  17. Live Call Reporting

    Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. RingCentral App Message Data Export File Type Should be User Friendly

    SFDC case no. 13414506
    https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/view

    company: Elemental LED, Inc.
    RC UID 252899027 (83 lines) PST
    current Total MRR: USD 3,910.04
    http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Viewing metrics per day when looking at a specific time period, rather than summed or averaged

    When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other metrics I choose) they made on each specific day. That will be more informative to me than the way it is currently set up. For example, if I look up an individual's numbers for the last week, it will only give me the total number of inbound calls and outbound calls and…

    1 vote
    Implemented  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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