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659 results found

  1. Ability to track on audit trail to see who sent an external invite

    Ability to track on audit trail to see who sent an external invite when a user or a super admin send an external invite to create a free account

    1 vote
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  2. The capability to log the time stamp of Desk phone DND status.

    It will be better if we can log the DND time stamp of the desk phone for monitoring.

    3 votes
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  3. RC app report

    A report that will only show the date and time of log in and log out of the user on the RC app.

    10 votes
    1 comment  ·  Other  ·  Admin →
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  4. The ability to generate a report displaying the last recorded MRR of an account before it churns or drops to zero.

    The ability to generate a report in SFDC displaying the last recorded MRR of an account before it churns or drops to zero. This would help track the total churn rate and measure MRR attainment effectively and seamlessly.

    1 vote
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  5. Call Log to show the name of who answer the call

    In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes
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  6. ability to download in bulk voice recordings before they reach the 90 day expiration

    I would like the ability from an admin access page download all voice recordings for specific extensions that are about to exceed the predefined archive value. We need wire recordings for over a year and it would be nice to download them in bulk by an admin instead of the user downloading then one at a time.

    1 vote
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  7. Tagging Auto-Forwarded/Rollover Calls as "Forwarded/Transferred" and not "Missed" on Performance Reports/Analytics

    In order to have a more proficient and accurate reporting, auto forwarded or transferred calls should not show as missed on the prior extension where the call originated. This prevents the report to misidentify missed and transferred calls.

    1 vote
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  8. Fax Confirmation Page

    An option to download a "CONFIRMATION PAGE", that Is NOT just a simple email. A page where it tells you all the details of the fax, in a "typical" manner as most fax machines. An end user with access to the fax line should be able to generate a confirmation page, on request, as needed without having to submit a ticket or ask an admin to retrieve the logs.

    • When it was sent, date and time
    • Duration of the fax
    • Number dialed
    • Result
    • Pages sent - this is a metric that is currently not monitored from my experience. If I…
    7 votes
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  9. spam

    Need the ability to review performance and exclude calls flagged as potential spam from the stats

    1 vote
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  10. Permission to see specific users in the performance report

    I would like to have a way for specific users to have access to the performance report in analytics, but to be able to choose which users/user groups/ departments they would be able to see. I don't want them to have access to the whole companies performance report.

    16 votes
    2 comments  ·  Other  ·  Admin →
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  11. Include Limited Extensions Call Data to Analytics Reporting

    Enable call data from Limited Extensions to be included in Analytics Reporting, allowing businesses to:

    Monitor call activity for Limited Extensions.
    Generate reports for internal tracking and auditing.
    Gain insights into overall system usage and performance.

    1 vote
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  12. directory integration under super admin

    adding contacts in entire company contacts uploading has problems should have ability to add info you like atm need to fill in all data or wont upload , also is issue with this should be able to go to call log add entire contacts from call log quick will be way easier

    3 votes
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  13. Generate report for call queue after hours calls

    Generate report for call queue after hours calls

    3 votes
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  14. Reflect RC custom message within Admin Portal

    The Custom Message text box in the RC app is used by admins to check if someone is on break or lunch based on their message, it would be great if this was reflected in the admin portal so that admins that don't log into the phones but still provide support can see the employee's custom message from the RC app displayed in the portal.

    1 vote
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  15. Mask Contact IDs

    Request for an option to mask or hide contact IDs to enhance privacy and security for users. Currently, no such feature is available.

    1 vote
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  16. Business Analytics Dashboard and Reports Share or Export to other accounts

    Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes
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  17. Download user info should include the call forwarding numbers

    Download user info should include the call-forwarding numbers

    20 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. Business Analytics Dark Mode

    Provide a dark mode option for Business Analytics.

    12 votes
    1 comment  ·  Other  ·  Admin →
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  19. Notification to the users that the call has been answered

    Call queue notification to the users that the call has been answered from another device.

    3 votes
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  20. run user status report

    we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND

    39 votes
    Under Review  ·  9 comments  ·  Other  ·  Admin →
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