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659 results found

  1. RingCentral Integration with HubSpot : CRM Native Dialer should work with integration

    RingCentral for HubSpot currently has 2 ways to make outbound calls :

    • Place a call from dialpad
    • Use click-to-dial feature

    Would like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.

    1 vote
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  2. Have the option to switch access for Analytics reports for call queue managers and normal members

    At the moment there is a limitation that locks the performance reports view of a member to only see the call queue they are the manager of and will not allow them to see other call queues or users. You can only see them all if the user was removed as a manager of the call queue. It would be best to have a switch that allows them to have the capabilities to switch between the 2 or atleast the super admin would have the option to allow them to see either one through the portal roles and permissions.

    12 votes
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  3. visibility on those users who are using RC mobile app

    List or visibility on those users who are using RC mobile app.

    It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose

    2 votes
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  4. Make Analytics Call Length Records Match Call Logs Call Records.

    We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.

    1 vote
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  5. Include the graph when downloading company number's in pdf file

    It would be better to include the line graph from the Company numbers report when downloading/exporting the report via pdf file

    6 votes
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  6. incoming call waiting for call queues

    on call waiting a person can be put on hold and answer another call.

    5 votes
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  7. unique caller ID for each specific company and visibility on the caller's number

    When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.

    1 vote
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  8. Share Performance Reports and Subscriptions with other Admin users

    It would be awesome to have the ability to share performance reports and subscriptions with other admins on your RC account. Setting up these reports for various business units and maintaining changes is difficult when only the admin creating the reports can view and edit them.

    9 votes
    2 comments  ·  Other  ·  Admin →
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  9. Call Queue extension can separate another ring group in the Queue

    Call Queue extension can separate another ring group in the Queue /

    Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
    Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another

    2 votes
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  10. add outlook account on archiver

    All call logs that are recorded to be transcribed in text form and intergraded to outlook email

    1 vote
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  11. Option to Hide Phone Number and Display Only Caller ID Name in SMS/Text Messages

    Currently, when sending SMS or text messages via RingCentral, the recipient can see both the phone number and the Caller ID name. It would be beneficial if there were an option to hide the sender's phone number entirely and only display the Caller ID name, providing a more professional and private experience for users.

    This feature would be especially useful for businesses that wish to maintain privacy for their employees or departments while communicating via text, ensuring that only the business name or a designated Caller ID is visible to recipients.

    The ability to toggle this feature on/off or apply…

    1 vote
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  12. Downloading Inventory list

    If the license is available especially for international licenses, include the information specifically the country on the information from the downloaded inventory list

    1 vote
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  13. Custom Reports for Non Contact Center Accounts

    We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.

    1 vote
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  14. Make the trend graph available as a table with weekdays.

    1 vote
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  15. Performance Report Filtering

    Brand: BT Business

    Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
    We can only search phone numbers marked as INTERNAL and EXTERNAL.
    Most of the calls made by users are tagged as CALL OUT.

    1 vote
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  16. Add other Online data back up for RingCentral Archiver

    Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint

    1 vote
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  17. Add column showing the user's MVP license analytics report

    would like to be able to filter reports for users that have MVP licenses only.

    10 votes
    1 comment  ·  Other  ·  Admin →
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  18. answer call

    Display whether an outbound call was answered or not when logged in Salesforce. Currently on the logged call (task) in Salesforce, you cannot see this info.

    1 vote
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  19. Export of expanded call flow in Performance Reports

    It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."

    20 votes
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  20. Call Recording Filenames RC App vs Admin Portal

    Admin Portal File Name:
    20240924-151926(219)316-4111IncomingAuto2758232453016.mp3

    RC App File Name:
    2758232453016.mp3

    Admin Portal File Name:
    20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3

    RC App File Name:
    2758219513016.mp3

    It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.

    2 votes
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