765 results found
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Ability to remove the automated message played at the end of a conference call
We have requested the removal of the automated message played at the end of a conference call — “The caller has disconnected the call.” You previously informed us that this message had been removed, but it is still being played. Could you please look into this, as it is negatively impacting the user experience?
2 votes -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote -
Translate AI note to other language
To have the option to translate AI note to other language
3 votes -
Download the Call records Essential on Business Analytics Essential
Customer wants to have option to download the Call Record on the Business Analytics Essential
2 votes -
The current fax transmission email notifications do not include the extension user's name.
The current fax transmission email notifications do not include the extension user's name. To improve tracking and accountability, it is requested that these emails be updated to include the name and extension of the user who is sending the fax and the user the fax is intended for.
1 vote -
Business Analytics - Dashboard Easy Access
The objective is to deploy multiple displays in different venues without access to a keyboard and mouse, yet still be able to display the dashboard.
The customer would like to request that the dashboard stop hibernating to reduce the need for credentials to be re-entered repeatedly.
1 vote -
Weekly Report of Voicemail Notifications left on extensions
Request to have an option to get weekly notification reports for Voicemails.
2 votes -
report that will show whenever the queue member is available or on DND aside from audit trail
report that will show whenever the queue member is available or on DND aside from audit trail
3 votes -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
SMS logs download per user
To have the option for downloading SMS logs per user extension
8 votes -
Call logs adding contacts
Hi Team
Please include a feature were we can remove or set a role for a user disabling adding contact in the call logs feature
1 vote -
Business Analytics Dimension Filter - See Only Calls That Have Gone to a Queue
Currently, when trying to see calls that were received for a specific queue, you must have at least one user within that queue selected to see the calls that went to that queue. I want to be able to see calls that have only gone to the queue and not also calls that went to the users within that queue.
1 vote -
Performance reports KPI - Add Call Result for Outbound Calls (Connected or Voicemail Etc..)
This KPI would separate outbound call outcomes into two key categories, providing a clearer picture of agent and campaign performance.
2 votes -
Feature Request – Export/List of Extensions with Voicemail Status
Description:
Customers are requesting the ability to generate or export a list of all extensions (across multiple companies/sub-accounts) with a column or indicator showing whether voicemail is enabled or disabled for each extension.Current Behavior:
There’s no existing feature or report that provides a consolidated list of extensions with voicemail status. This can only be checked manually by reviewing each extension individually in the admin portal.Requested Enhancement:
Add a bulk export/reporting option in the admin portal or reporting tools that includes:Extension Number
Extension Name / User Name
Company/Sub-account (if applicable)
Voicemail Enabled (Yes/No)
Use Case / Business Justification:
…
1 vote -
Average data by number of users in a group
Have the option when creating or filtering a widget to aggregate any Call data point by the Sum divided by the numbers of users in the group, department, or site.
This would allow for proper comparisons when team sizes are aren't the same between groups.
1 vote -
inbound blocked/SPAM calls need to be counted seperatly from actual missed calls
We need a report to separate inbound blocked calls / SPAM from actual missed calls.
Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.3 votes -
merge user and queue column
There should be an option to merge the user column and queue column in the performance report page
1 vote -
Enhanced Performance Report: Incorporating Missed Calls in Call Queue KPIs
We propose integrating missed calls into the Key Performance Indicators (KPIs) of the Performance Report for Call Queues. Currently, the report lacks visibility on missed calls for Call Queue Group Extension, hindering effective analysis of call queue efficiency. By incorporating missed call data into the report, supervisors can gain comprehensive insights into call queue performance, enabling them to address bottlenecks and optimize resource allocation for enhanced customer service. This addition would empower teams to better manage call traffic and improve overall productivity within the call queue environment.
52 votes -
Analytics Report for Robocall
The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.
3 votes -
Abandoned Call queue Rate
Call queue calls routed to play announcement during after hours should not be tagged as abandoned calls
24 votes
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