1261 results found
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Report upload in BI tool
I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like to have a rolling lookback option.
1 vote -
Add Common Area Phones to RingCentral Analytics
It would be super helpful to be able to get reporting on common area phones in RingCentral Analytics.
4 votes -
Service Status - Analytics Portal
On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!
2 votes -
Analytics: Voicemail total minutes
I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.
2 votes -
Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards
If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
1 vote -
Data that shows time and date of call refusals in Analytics, Performance report
Currently in the Performance Reports in Analytics, only the "# Refused" report is available. Instead, there should also be a report that shows the specific date and time of when calls are being refused in Analytics for Performance report. This will allow the admins to gather more detailed reports of call refusals.
26 votes -
Exclude weekends for call log analytics
Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.
2 votes -
PLEASE ADD SMS LOGS ON ADMIN PORTAL AND RC APP
cust can access sms log and determine errors so they can do something on their end.
5 votes -
Analytics portal scheduled reports email
The user extension who created the scheduled analytics report was already deleted from the account and the email address of that deleted user is still receiving the scheduled reports. The option to delete/edit the scheduled reports/subscription is not available on the super admin's end. It will be better if there will be an option on other admins/super admin on the account to edit the scheduled reports/subscription settings.
1 vote -
Text Receipt Report
Report to detail text messages, sent, delivered, etc..
2 votes -
Call Logs with unique Call ID and Number for Call Queue sequence
A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the other call result. e.g.TypeFromToCall IDCall SequenceExtinbound888898459188812345621471101inbound888898459188812345621472102
6 votes -
PowerBI gateway
PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
5 votes -
KPI reports to be available every 15 minutes
Client KPI reports are being generated on an hourly basis, we need it to be available every 15 minutes
1 vote -
Ability to download full life cycle of a call
We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can't seem to get this level of detail on an export.
20 votes -
Create a report to see the total call volume broken down by each hour of the day
Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs
4 votes -
Analytics by Dept
Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company.I would also suggest greater internal communication on suggestions-- it took a lot of steps and apparent miscommunications to be directed here.
49 votes -
Live Call Reporting
Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
6 votes -
RingCentral App Message Data Export File Type Should be User Friendly
SFDC case no. 13414506
https://rc.lightning.force.com/lightning/r/Case/5002H00001IMZXTQA5/viewcompany: Elemental LED, Inc.
RC UID 252899027 (83 lines) PST
current Total MRR: USD 3,910.04
http://adp.glip.net/company-new.html?company_id=1806286849I.T. department needs to present the RingCentral App Message Data Export result to other departments like Human Resources. They are checking all of a user's team membership.5 votes -
Analytics data manually refresh or change frequency
Currently the analytics data only refreshes every hour, it would be good to have a way to do this manually. Takes so long testing things when you have to wait an hour for it to refresh! Even just for admins or testing purposes (I'm aware that Live Reports does this, but I don't need that level of functionality all the time).
13 votes -
Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc
Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etcThis would be great. We have several hundred sites and site managers are constantly asking for their extension lists.
10 votes
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