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6 results found

  1. Multiple RingCentral Profiles, Simultaneously Logged In

    393 votes

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    24 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…
    Jacob supported this idea  · 

  2. Adjust how missed calls are categorized for group calls

    475 votes

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    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jacob supported this idea  · 

  3. Mute incoming call notifications while currently on a call

    569 votes

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    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jacob supported this idea  · 

  4. IVR key press

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jacob supported this idea  · 

  5. Invalid key press entry IVR

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jacob supported this idea  · 

  6. Internal Caller ID

    12 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jacob commented  · 

    Hi Team,
    Not sure if my issue is exactly the same or slightly different.

    We are wanting to change how the original inbound caller ID is view once the call has been transferred.

    I.E: The reception for the company receives a call, the inbound caller needs to speak to a specific user so reception then warm transfers to the specific user and transfers. Once the specific user receives the call they can't see the original caller ID's number they can only see the reception number.

    Jacob supported this idea  ·