Settings and activity
19 results found
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1 vote
Jacob
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15 votesJacob
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186 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Learn more about controlling user access to the accept queue calls feature here!
Jacob
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216 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!Jacob
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221 votesNeeds More Information ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.
This feature allows for caller ID to transfer in these scenarios.
Warm/Consultative Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
Blind Transfer:
- Incoming call from PSTN/RC # to RingCentral and transferred to RC number
- Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail
The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.
Desk phones: Any Poly, Avaya or Unify models.
RingCentral App: Version 21.4.30 or later
RingCentral Mobile App: Version 22.1.10 or later
RingCentral Phone App: Version…
Jacob
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15 votesJacob
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24 votesJacob
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35 votesJacob
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44 votesJacob
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269 votesUnder Review ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
Jacob
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103 votesJacob
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6 votesJacob
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10 votesJacob
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400 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We want to hear from you! With this feature available about a month now, our Product Managers would love to hear your feedback. Please leave comments on if you are enjoying the feature and if not how we can improve! Thank you! Happy Holidays! Update 11/1/23:Very happy to say this is live! Please ensure you are on the latest version of the RingCentral app (23.4.1). To learn more about this feature and how to set it up, visit this KB Article: Switching between RingCentral accounts. Thank you to all who joined the early Beta testing program, and for everyone who has voted on this idea. Update 7/25/23:We invite you to join our early Beta testing program to share your feedback on this feature before it is generally available to all customers to help make sure the experience is the best it can possibly be! If interested please email ideas@ringcentral.com indicating…Jacob
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478 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
Jacob
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573 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
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This is now live! Check it out in app under Notifications and AudioJacob
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6 votesJacob
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6 votesJacob
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14 votes
An error occurred while saving the comment Jacob
supported this idea
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Hi Team,
Not sure if my issue is exactly the same or slightly different.
We are wanting to change how the original inbound caller ID is view once the call has been transferred.
I.E: The reception for the company receives a call, the inbound caller needs to speak to a specific user so reception then warm transfers to the specific user and transfers. Once the specific user receives the call they can't see the original caller ID's number they can only see the reception number.